Big Data - Ethical Data Use Kimberlin Cranford Ethical Use in the Era of Big Data Landscape has Changed Attitudes about Big Data PII, Anonymous, De-identified Sensitive Data Evolving Governance of Big Data Privacy by Design (Privacy Engineering) Attitudes About Big Data 20 Years of Consumer Attitudes 60% Pragmatist 30% Fundamentalist 10% Unconcerned Examples of Big Data individuals can understand… Search is Big Data for consumers. Digital Advertising is Big Data for consumers. Big Data Benefits Corporate uses Fulfill a transaction Improve operational efficiency Develop new products/services Market and advertise products/services Satisfy a legal obligation Societal uses Research Free Speech Risks of Big Data Traditional Harms • Financial • Physical New Harms • Emotional • Intrusion • Reputation Big Data Types Covered Information Choice PII Personally Identifiable Information Device Identifiable Information SANI / DII De-ID X X De-Identified Information AGI Aggregate Information / Pseudo - anonymous PII Personal 100% SANI Pseudoanonymous ANI Anonymous Ease of Technical Re-identification 0% Sensitive Data Evolving Historically Sensitive Commercial Data Identification Financial Medical Children New Categories of Sensitive Commercial Data Precise geo-location At-risk populations (children & elderly) Finances Identification Medical Biometrics Facial Recognition Location Social Networks Teens - raise the age for COPPA from under 13 to 18 Elderly over 60 Social network information (public & non-public) Biometrics & Facial recognition Modeled Data At Risk Populations Governance for Big Data Federal Laws and Regulations General (FTC Title V) Sector Specific (GLBA, FCRA, HIPAA) Use Specific (CAN SPAM, TCPA, DNC) Data Specific (DPPA, COPPA, CPNI) State Laws and Regulations Consumer Protection Laws Do-Not-Call Laws Data Breach and Security Laws Website Disclosure Laws Industry Groups and Self-Regulatory Groups w/ Codes of Conduct International Association of Privacy Professionals (IAPP — a worldwide organization) Direct Marketing Association Digital Advertising Alliance Interactive Advertising Bureau Network Advertisers Initiative Email Sender and Provider Coalition Coalition for Sensible Public Record Access Policy and Economic Research Council National Business Coalition for Ecommerce & Privacy US Chamber of Commerce State Chambers of Commerce Conference of Western Attorneys General Mobile Marketing Association Information Accountability Foundation Privacy By Design / Privacy Engineering Should be part of organizational strategy Privacy and data protection: should be embedded throughout the enterprise and the life cycle of products and services Google’s Red Team “All of Acxiom’s products and services have been Yahoo’s Paranoid Team created based upon these key principles.” Apple’s App Review Team MIT program, Harvard program (computer) Code is Conduct Information Governance = Accountability & Measurement Line of business accountability Leadership required to be accountable for the operational compliance of their products, solutions, services Client Credentialing: Legitimate entity, legitimate use on-site inspection possible Vendor Screening and Accountability Program You are your vendor’s keeper Privacy by Design/Privacy Impact Assessment Understanding and applying the rules to business processes is complex – yet critical Computer Code is the Conduct Individual employee accountability & training Achieve excellence - each employee accountable for applying rules, issue spot, report problems Assurance Reviews 11 Internal audits on data products Functional Area/Line of Business Audits First ever Consumer Access Portal – launched 9/4/13 Clear and public articulation of Acxiom’s ethical data use position Internationalization: country by country approach to globalize ATD In the works: Adding more core data to the portal Increase value for those participating AboutTheData • Launched 9/4/13 AboutTheData # of visitors: 630K % returning users: 17% % opt out: 2% % creating accounts: 37% % editing:11% Big Data and Ethical Promise Clients Media TRUST Hyper-Transparency Consumers Policy Makers/ Regulators Thank you!