Ethical & Social Issues Opportunities of many benefits Source of abuses • Direct & indirect care of the aged community – Australian government – Improve quality of life • Feel more in touch – Internet • Grocery • Bill payment • The “smart house” initiative – Passive infrared detectors – Door entry systems – Emergency pendants – Bed and chair sensors • Privacy issues – Being monitored 24/7 – Awareness, consent, ownership, and access of data • Culture competent – Interface (English only???) • Feel comfortable with computers – Knowledge and skills 4.1 Understanding ethical and social issues related to systems 4.2 Ethics in a information society 4.3 The moral dimensions of information systems 4.1 Understanding Ethical & Social Issues Failed Ethical Judgment by managers Lehman Brothers Conceal bad investments Enron Misstate earning via illegal accounting scheme Merrill Lynch Assisting Enron 博達 虛增營收 Fat Cats Big bonus while business collapsing, Bankers or CEOs were not masterminded by information systems, Information systems were instrumental • Ethics – Principles of right or wrong – Individuals use free moral agents • to make choices • to guide their behaviors • Info systems raise new ethical questions for – Individuals • Improve efficiency • Cause many to lose jobs – Societies • Empowered citizen to better manage public issues • Enable criminals to commit crime much easier – Computerized telemarketing scams Ethical, Social, and Political issues Email Five Moral Dimensions of the info age • Profiling Advance of data analysis – Combine data from multiple sources • • • • Credit cards purchases Telephone calls Magazine subscriptions Video rentals …… – Create electronic files of detailed info on individual NonObvious Relationship Awareness Watch Lists 4.2 Ethics in an Info Society • Basic concepts Features & guidelines of ethical choices – Responsibility • Individual • Accept the potential costs, duties, and obligations for the decisions you made. – Accountability • System & social institute • Mechanisms to determine who took responsible action, who is responsible. – Liability • Law • Permit individuals to recover the damage done to them by other actors – Due process • Law-governed societies • An ability to appeal to higher authorities to ensure that the laws are applied correctly – Ex: Anti-trust disputes. • Ethical Analysis 1. Identify and describe clearly the fact. • Who did what to whom, and when, where, and how. 2. Define the conflict or dilemma and identify the higher-order values involved. • Freedom of speech, privacy, … 3. Identify the stakeholders • Who has interests in the outcomes 4. Identify the options that you can reasonably take. • None of the options may satisfy all the interests involved. 5. Identify the potential consequences of your options. • Options may work in one instance but not in other similar instance. • Candidate ethical principles Guidelines used for making decisions & judgments – Golden rule • Do unto others as you would have them do unto you – Categorical imperative • If an action is not right for everyone to take, it is not right for anyone. Ex: Fossil fuel consumption vs. clean energy • Descartes’ rule of change – If an action can not be taken repeatedly, it is not right to take at all. – The slippery-slope rule • An action might bring about a small change now – Acceptable • If it is repeated – It would bring unacceptable changes in the long run. ex: Cyber bullies, zero tolerance – Utilitarian principle • Take the action that achieves the higher or greater value • Ex. Allow employees to use instant messages or not. – Risk aversion principle • Take the action that produces the least harm or the least potential cost. • Ex. Ban employee to install programs into office computers. – No free lunch rule • Assume that virtually all tangible or intangible objects are owned by someone else • unless there is a specific declaration otherwise. • Professional codes of conduct – Professional • Groups of people take on special rights and obligations because of their special claims to knowledge, wisdom, and respect – American Medical Association – Codes of ethics • Promises by professions to regulate themselves in the general interest of society • Some real-world ethical dilemmas – Voice recognition software • Reduce the size of workforce. – Monitor employee’s Internet activities • Prevent from wasting company resources on nonbusiness activities. • Ex. Gmail – Pet project from google’s employee. 4.3 Moral Dimensions of IS • • • • • Information Rights Property Rights Accountability, liability, and control System quality Quality of life • Information Rights: Privacy and Freedom – Privacy • The claim of individuals to be left alone – Free from surveillance or interference from other individuals or organizations, including the state. • Privacy issue in handling personal info – Credit reporting – Education – Financial records – Health care Information technology and systems makes invasion of privacy cheap, profitable, and effective • Fair Information Practices (FIP) – Notice/awareness (core principle) • Disclose information practices before collecting data – Choice/consent (core principle) • Allow consumers to choose how their info will be used – Access/participation • Consumers should be able to review and contest the accuracy and completeness of the data collected – Security • Protect consumers’ info from unauthorized use. – Enforcement • Mechanism to enforce FIP. • Internet challenges to privacy – Monitoring and tracking website visitors • Occur in the background without the visitors’ knowledge • Software available to “watch” online shoppers’ behavior • Help organizations better target their offerings • Identify website’s visitors – Visitors voluntarily register • Make purchases • Obtain free services – Cookies • Tiny file resides on computer’s hard drive – Spyware • Secretly install itself on an Internet user’s computer – Piggybacking on larger applications • • • • Send banner ads Unsolicitated material Report user’s movements on the internet Log user’s keystrokes – Gmail • Scan user’s email to place keywords related ads • Options of informed consent – Opt-out • Permit the collection of personal info • Until the consumer specifically requests that the data not be collected • Default to U.S. – Opt-in • Prohibited from collecting any personal info • Unless the consumer specifically take action to approve • Default to E.U. • Technical solutions – Platform for Privacy Preference (P3P) Protect user’s privacy during interaction with websites • Standard for communicating – Website’s privacy policy – Policy to the users’ preference – Other standard » FTC’s new FIP » European Directive on Data Protection • • • • • Information Rights Property Rights Accountability, liability, and control System quality Quality of life • Property Rights: Intellectual Property – Intellectual Property (IP) • Intangible property created by individuals or organizations. – Trade secrets – Copyright – patent – Trade secrets • Any intellectual work product – – – – A formula Device Pattern Compilation of data Provided it is not based on info in the public domain • Protect the actual idea in the work product – Nondisclosure agreement between employees and customers – Prevent the secret falling into the public domain • Microsoft sued Google over Kai-Fu Lee – Copyright • Protect IP from being copied by others – Life of the author + 70 years after death – Corporation: 95 years after creation • Encourage creativity & authorship • Protect the manifestation in a work – Underlying ideas behind a work are not protected – Apple sued Microsoft • on the expression of overlapping idea The expression can be express only in a single way, therefore is not protected – Patents • Grants the owner an exclusive monopoly on the ideas behind an invention for 20 years • Determined by patent office and relies on court rulings – Inventor receives full reward – Make widespread use of invention • Challenges to IP rights – Ease of replication – Ease of transmission – Ease of alteration Internet service provider (ISP) are required to take down sites of copyright infringers • • • • • Information Rights Property Rights Accountability, liability, and control System quality Quality of life • Accountability, liability, and control Who should be responsible for the consequence done by information technology? – Software is part of a machine • Producer of the software is liable for damage – Software act like a book Storing and displaying info • Not liable for its content Software is more a service than a book • • • • • Information Rights Property Rights Accountability, liability, and control System quality Quality of life • System quality: data quality and system error Accountability for unintentional consequences of system use – Perfect system quality is not economically feasible • No one can afford the product – Avoidable and foreseeable errors • Publisher is liable – Sources of poor systems performance • Software bugs and errors • Hardware or facility failure • Poor input data quality – The most common source of business system failure • • • • • Information Rights Property Rights Accountability, liability, and control System quality Quality of life • Quality of life: equity, access, and boundaries Social consequences of systems use – Balancing power: center versus periphery • Centralized mainframe computers – Centralized power » Corporations » Governments • Decentralized computing – Empowerment of workers – Decision making to lower organization level – Rapidity of change: reduced response time to competition • Information systems help create – Much more efficient market – Reduce the normal social buffers for business to adjust to competition • Business was wiped out quickly • Jobs were wipe out with business – Due to insufficient time for response to competition – Maintaining boundaries: family, work, and leisure Separation work from family has been weakened • Ubiquitous computing • Telecommuting • “do anything anywhere” computing environment The work umbrella now extends far beyond the eighthour day Leisure time spent on the computer takes people away from their family – Dependence and vulnerability • If information systems fails, it will cripple – – – – – Businesses Governments Schools Private association Churches • Redundancy • Computer crime and abuse Technology create new opportunity to commit crime – Computer crime • Commission of illegal acts thru the use of a computer or against a computer system – Destroy a computer file – Stealing computer’s list – Illegal gaining access – Computer abuse • Commission of acts involving computer – Consider unethical – May not be illegal • Spam – Junk emails – Accounts for 70% of Internet email traffic worldwide – Email addresses may be harvested by software robots » Message board » Chat room » website • Employment: trickle-down technology and reengineering job loss – Reengineering • is typically hailed in business world • Potentially cause jobs loss – Jobs loss • Relieve bright, well educated workers to fast-growth industries • Drive unskilled, blue-collar, older workers into jobless • Equity & access: Increasing racial and social class cleavages Equal opportunities to participate in the digital age – Digital divide • Ethnic and social class line • Income group • Health risks: RSI, CVS, and Technostress – Repetitive stress injury • Mouse clicking • Keyboard – Carpal tunnel syndrome – RSI is avoidable • Ergonomically designed equipments – Computer vision syndrome • Headache • Blurred vision • Dry and irritated eyes – Technostress • Working continuously with computers – Expect other humans to behave like computers » Instant responses » Attentiveness » Absence of emotion • • • • Aggravation Hostility toward human Impatient fatigue Interactive session (Minicase) – 組織 • 監控工作場所 • 頁 167 – 技術 • 技術過多 • 頁 172