Mobility in Government
Consolidation & Wrap-up
Lee Naik
3 Oct 2013
2013 Gauteng ICT Summit: Mobility in
Government
Developing sustainable ICT infrastructure & building a
connected government
Mobility in Gauteng
Enabling government service delivery through mobility
E-Learning &
M-Learning
Cloud
Developing
mobile
solutions
BYOD
Importance of Mobility to Gauteng
Mobility in Gauteng
•
ICT in a key enabler of the NDP and South Africa
moves towards an information society, we must
leverage emerging technologies to reach the
development goals
•
Gauteng has made good progress on its Vision 2025
through successes in Cloud and a mobile app
development platform
•
The Gauteng 2055 vision roadmap must include the
leveraging of disruptive technologies such as
mobility and Cloud
•
Our success in this will be underpinned by common
infrastructure, standards and capabilities
•
Success in these areas can be achieved and we see
international examples where these technologies are
delivering tangible citizen value. Local examples such
as SARS and others shown today also provide
evidence of local capability
Enabling government service delivery through mobility
E-Learning
&
M-Learning
Cloud
Developing
mobile
solutions
BYOD
The role of e-Learning and m-Learning in
bridging the South African education divide
Objective: Explore the challenges that remain in the South African landscape to make e-Learning and mLearning the defacto way of learning and to explore how these can be overcome to accelerate high quality
education for all
Summary Points
Mobility in Gauteng
•
E-Learning platforms are extremely powerful in the way they
appeal to the natural inquisitive nature of children and
objective based learning for adults
•
New learning platforms will have the effect of changing the
role of teachers and free them up to focus on innovative
learning techniques as well as provide non-classroom based
learning tools
•
The key barriers that must be overcome include access to
broadband, effective industry partnerships and affordable
devices
•
Awareness of e-Learning platforms are also key, with the
learning experience made relevant to the user needs
Enabling government service delivery through mobility
E-Learning
&
M-Learning
Cloud
Developing
mobile
solutions
BYOD
Making Cloud a reality in government service
delivery
Objective: The South African government cloud journey has only just started and a clear strategy is required
to ensure that the benefits of cloud are realised, whilst minimising the risks and impacts to service delivery
Summary Points
Mobility in Gauteng
Enabling government service delivery through mobility
E-Learning
&
M-Learning
Cloud
Developing
mobile
solutions
BYOD
•
GPG has been recognised as setting the standard and
benchmark in Cloud service adoption
•
Cloud adoption has been driven by cost, new technologies,
service requirements and the need for DR
•
With accountability remaining with Government, a clear
strategy, a proactive approach to governance and a
practical implementation approach are key
•
Effective change management and communication to
stakeholders is an integral part of a successful implementation
•
The importance of a phased approach and end user testing
must not be underestimated
•
Data sovereignty issues must be continually assessed and
addressed as these technologies become more widespread
and threats more sophisticated
Industrialising value from mobility government
solutions
Objective: Explore the various options available to government to develop a mobile solution and what the
various influencing factors are to consider
Summary Points
Mobility in Gauteng
•
Mobile has become essential in our lives as it has the tendency
of becoming an integrated part of citizens daily activities
Enabling government service delivery through mobility
•
Given this, Government must investigate the art of the possible
and collaborate to exploit these technologies in the public
domain
•
We have seen examples from GDF and GPAA that can be
built upon
•
Citizens also expect to access Government services from a
single point manifesting itself often as a Government App
Store
•
Services enablement through purpose built infrastructure
and back office solutions. Connectivity is a key component of
this infrastructure
•
Learnings can be achieved by developing internal
department applications and extending this capability to the
public
E-Learning
&
M-Learning
Cloud
Developing
mobile
solutions
BYOD
Embracing BYOD and its implications on ICT
Objective: Explore the various technical and social factors that impact BYOD in an enterprise. How will you
feel if the photo of your new-born gets wiped by IT?
Summary Points
Mobility in Gauteng
•
BYOD can improve productivity significantly but must be
managed through effective policies
Enabling government service delivery through mobility
•
BYOD has the potential to be expensive including device
purchase and data expenses however the benefits are
considerable
•
A successful BYOD programme provides security, promotes
efficiency and provides a good user experience
•
Security risks include loss of control of data, lost devices,
vulnerabilities through unmanaged devices and mobile device
viruses
•
The mobile device policy is key to balancing risk while
providing the user functionality and without excessive
control
•
A technical mobile device management solution and a
security operations centre must also be in place to manage
the programme
E-Learning
&
M-Learning
Cloud
Developing
mobile
solutions
BYOD
Thank You
Lee Naik
Senior Executive - Accenture Technology Consulting
Email: lee.naik@accenture.com
Mobile: +27 83 442 6934