Leveraging the Strengths of IT and Business
for Rapid Tableau Adoption at Cisco
Cisco Systems
PRESENTED BY
Ben Torgesen &
Sudharshan Seerapu
2012 Tableau Customer Conference
in San Diego
Tableau had been an enterprise tool for
six months. Twenty groups were using
the enterprise environment.
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
2
• Business teams were purchasing their own BI software
• Gaps identified in our BI strategy
1. Advanced Analytics & Visualizations
2. Rapid BI Prototyping
3. Self-Service BI
• Business teams could no longer wait for large-scale IT
engagements to deliver dashboards and analytics
1.
2.
3.
4.
They needed to play with the data
They needed to play with visualizations
They needed to be able to act on a hunch
They needed to be able to react to rapidly changing conditions
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
3
• Business
1.
2.
3.
4.
Know their Data
Asking the Right Questions
Collaborating with Other Groups
Get the Job Done
• IT
1. Platforms
2. Technical Integrations
3. Governance
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
4
• Business teams access enterprise data, departmental data, third-
party data, custom data, and frequently are combining the
different data elements.
• Business teams ask the right questions.
• Business gets the job done!
• Business collaborates through the Tableau Center-of-Excellence.
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
5
• While IT helps facilitate the COE, the business provides content
for monthly meetings, discussion forums, training tools, and best
practices.
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
6
• A centrally-managed enterprise Tableau server
1. Server administration
2. 24/7 monitoring, maintenance, upgrades, patches, and case resolution
3. Integration with other IT tools and processes (SSO, Kintana for lifecycle
management, scheduling, backups, DR, OnRamp, etc…)
4. Vendor management
5. Performance tuning
6. Operational statistics
• Training, support, and consulting (in conjunction with Tableau
Center-of-Excellence)
• Streamlined engagement and governance
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
7
Tableau Server
Data Sources
Tableau Server
Tableau Server
Production
Stage
Development
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
8
Data
Teradata
Data
Report Spec
Oracle
Enterprise
Web App
Web App
Worker2
VizQL
Worker4
VizQL
Data Server
Web App
Data Background
Server
Data Engine
VizQL
Background
Repository
Data Server
Background
Data Engine(2)
Background
Repository(2)
Shared NAS (1 TB)
Departmental
© 2010 Cisco and/or its affiliates. All rights reserved.
Gateway
Excel, Flat Files,
other…
Worker3
Load Balancer
SQL Server,
MySQL, etc…
Worker1
Web Server
Essbase
Tableau
Desktop
Report Consumer
(Web based)
HTML5 - Mobile
Completed Report
Cisco Confidential
9
• Regularly scheduled and communicated upgrades
• External 24/7 monitoring system integrated with Tableau
(paging me day or night
)
• Integration with external scheduling platform, Tidal, allows for
event based extract refreshes and failure alerts
• Single sign-on integration custom built using trusted tickets
• Automated system backups
• Future – Web-based UI for image generation
• Future – Integration with OnRamp for automatic user creation
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
10
• “Two weeks and two meetings”
-
Engage with our team via email to our email alias
Initial 30 min. meeting to evaluate use case and technology choice
Fill out engagement questionnaire (14 questions)
Identify approver for functional area from governance team for review
Final 30 min. meeting with governance team to review data sources and
possible overlap with other reporting applications
- With approval, create site on Tableau servers
- Update WebEx Social Tableau Server Engagement pages
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
11
WebEx Social – Enterprise Tableau information and management
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
12
• Unobtrusive Governance (Post vs. Pre)
- No gatekeepers
- Proactively reach out to groups when best practices are not met
• Business Governance
- Quarterly (and ad-hoc) review of groups and data sources
- Visibility into dashboards and workbooks
- Ongoing discussion for enhancing enterprise tools and migrating data to
enterprise databases (where appropriate)
• IT Governance
- Monthly review of usage, performance, operational metrics, and other
internal IT-focused areas
- Make site administrators responsible
- Supply usage/performance metrics
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
13
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
14
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
15
• “Operating at the pace of business”
• “Best thing to come from IT in years”
• “Have retired almost all spreadsheet reports”
• “Replaces a lot of manual work”
• “Once users saw the prototype dashboards the new
requirements came in quickly”
• CIO has asked for teams presenting Quarterly Ops Metrics to use
Tableau (instead of PowerPoint)
• Additional ROI Metrics <PENDING>
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
16
• From 20 sites (business teams) a year ago, to over 100 today
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
17
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
18
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
19
19
Visualization
Enterprise
Data Warehouse
Capture, Store, Refine Big Data
Audio/
Video
Images
© 2010 Cisco and/or its affiliates. All rights reserved.
Text
Web &
Social
Machine
Logs
CRM
SCM
ERP
Cisco Confidential
20
Application Layer
Dashboard
Reports
Graphs
Scores /
Benchmarks
Tableau
Hadoop Processing Engine
Analytics
Event Statistics
Rules
Hive
Tables
Correlation
Filter
By Organization
By Functional groups
Transform
By Individual
By Technology
Endpoints
Org Hierarchy Data
User Data
Data Ingress: ETL
email
TP &
ACR
© 2010 Cisco and/or its affiliates. All rights reserved.
Jabber
WxS
Post
WebEx
Meetings
IP Video
IP Audio
Cisco Confidential
21
21
RAW DATA
© 2010 Cisco and/or its affiliates. All rights reserved.
REFINED DATA
INFORMATION
Cisco Confidential
22
22
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
23
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
24
24
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
25
• Measuring Collaboration remains elusive
• Little to no collaboration data
• Lack of reference points for “good usage”
• Unaware of what is actually getting used (and how)
• Difficult to understand what internal customers
want (or need)
• Not using collaboration data to diagnose
business problems
• Difficult to be prescriptive about collaboration
Good
Fair
Better
Poor
Best
Collaboration
solutions for business outcomes
Lack of measurement leads to under-investment
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
26
Outbound
Asymmetry in
collaboration
styles with lines of
business.
Inbound
Outbound
Link to more data
Email
WebEx
© 2010 Cisco and/or its affiliates. All rights reserved.
Inbound
Cisco Confidential
27
volume
• Most functional
areas spend 50%+
time collaborating
internally
• Highest levels of
collaboration from IT
(your strategic
partners):
•
Finance
•
HR
• Highest levels of
Collaboration into IT
is from (view IT as a
strategic partner):
•
Sales
•
Customer
Advocacy
•
Finance
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
28
• Majority of IT
communications
are within the US
• 2nd highest
number of
WebEx
sessions
outside the US
is to India
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
29
© 2010 Cisco and/or its affiliates. All rights reserved.
Cisco Confidential
30