Benefits and Rewards of
Eagle On Demand at ICCNexergy
Bill Foard, Manager
North American Production Systems
ICCNexergy
| Building the Effective Enterprise |
The Company
ICCNexergy, Inc. is a privately held global developer and
manufacturer of innovative power solutions.
Products
We design and manufacture custom rechargeable power systems including:
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Lithium-ion battery packs
Battery chargers
Docking stations
Highly efficient power supplies.
Customer Base
 Medical Industry
 Dept of Defense
 Servers and Computing
 Handheld tooling and devices
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Locations
ICCNexergy’s Global Headquarters is located
in Westchester, Illinois, USA.
Four state-of-the-art production facilities are
located in:
 Denver, Colorado, USA
 Tijuana, Mexico
 Brighton, MI
 Qing Xi, China.
Each facility is ISO 9001:2008 certified.
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Timing Is Everything
2010 merger of ICC with Nexergy, Inc. created
both challenges and opportunities:
 ICC was running QAD 2009SE On Demand in
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Chicago and 2010SE in China
Nexergy was using a completely different ERP
system in Columbus, OH, Denver and Tijuana.
The new entity would run QAD On Demand enterprise
wide and rapid implementation was essential.
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Proceed with Caution
Merging two companies on different technology
platforms is rarely simple:
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ICC’s use of QAD was limited to:
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Nexergy staff utilized its ERP system end to end and had
incorporated third-party functionality for BI, EDI, Logistics and
Data Automation … but didn’t know QAD at all.
– accounting in Chicago and
– the China facilities, which took advantage of the productionrelated functionality .
Result?
The conversion team failed to take into account Nexergy’s 7,500
shipping/receiving transactions per year.
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What was the Impact?
Ouch!
 7,500 shippers @ 3 minutes per shipper was not
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acceptable
The QAD shipping process was far too
cumbersome for the Nexergy staff based on
previous functionality
This had to be remedied prior to go-live.
QAD had a suggestion…
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Working Together
QAD suggested that ICCN meet with Eagle
because:
 Eagle had an On Demand solution that was fully
integrated with QAD On Demand
 Eagle had the functionality to streamline shipping /
receiving challenges and could handle rapid
implementation
 Eagle is a known and proven organization: QAD’s
Strategic Partner for over 20 years
 Eagle’s global presence would be able to support
any ICCNexergy location.
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Next Steps
The ICCN conversion team worked with Eagle
to map out a realistic and achievable solution
that would enable them to meet their
immediate goals:
 Streamline shipping and receiving
– Reducing the time it took to create a shipper
 Enable the required label printing, including
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customer-specific labels, shipping labels and
receiving labels.
Do it in 3 weeks in 2 countries.
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Implementation
 The initial conversion to QAD2009SE
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happened on schedule within 90 days.
The QAD conversion was a self inflicted
disaster! There were more problems with the
data than anyone could have expected.
But…
The implementation of Eagle DC for
shipping and receiving was performed
without a hitch!
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Results
Rapid implementation = Rapid Time to Benefit
 Eagle worked with ICCNexergy to reduce the
shipping transaction time from three minutes per
shipper to one.
 Saving two minutes per transaction times
approximately 7,500 transactions per year means:
– Reducing the time from 22,500 minutes a year to 7,500
minutes per year
– Reducing labor cost
– Improving efficiency
– Satisfying users’ expectations.
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Eagle Data Flow - Overview
QAD
Database
Receiving/
Shipping
Dock
Capture
data
.net or telnet
connection
RF Express™
for QAD
Enterprise
Applications
Warehouse
Transmit data
to QAD
On Premise,
Hosted or
On Demand
Receive validation
Online, real-time update
of QAD database
Print
labels
No intermediate
hardware or software
is needed.
Production/
Shop Floor
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Seamless Integration
with QAD
 RF Express™ for QAD Enterprise Applications is
written in Progress
 Can match all QAD versions back to V7.4 and
up to current versions of QAD and Progress:
– QAD:
– Progress:
2012.1EE
11.0
 Must match the QAD version it’s running with:
– For example, if you are running QAD2012EE, you
would need the version that matches your QAD
product, in this case RF2012EE.
– For QAD2012SE, you would need the RF version to
match that – RF2012SE etc.
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WHY?
 When you have a conversion team focused
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on the task at hand and an issue such as
implementing a third party package is
thrown in, you have a problem.
Eagle offered their solution for Phase 1(S&R)
They took control of the implementation
with little involvement from ICCN
They educated users at the sites
Then they finished the job and stepped
aside and did not push for Phase II.
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The Bigger Picture
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ICCN needed a total solution for its data automation needs
Phase II of the implementation included all of the “other “
functionality that was lost
– Cycle counting
– Work Order picklists
– Inventory moves
– Shop floor transactions
– Lot tracking
Eagle has provided a solution that incorporated our existing
equipment
Eagle’s support capabilities and reaction time have proven
to be outstanding!
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DC and ISO
 Data Collection is key to ICCN obtaining
ISO 13485 certification
– Cradle to grave lot tracking for every
component in the assembly
– Accurate entry of items up to 25 chars long
through receipt, issuance, application and
shipping
– We needed an application that would not put
further burden on the production staff
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Programs Written in Progress
 Native language for QAD provides fastest
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response time
100% data validation and put-away
through QAD routines
Architecture identical to QAD Enterprise
Applications
No third-party ODBC interfaces
Compatible with Progress Versions 6-11.
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Why is that important?
 Most of the third party QAD
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applications are written for SQL
Not a bad thing, just added overhead
that you need to totally investigate
You also need to understand the
underlying connectivity with QAD
You also need full disclosure of the
costs to incorporate SQL into the mix.
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Lowest Cost of Ownership
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Low overhead: no additional PCs needed
No additional IT skills required (to maintain
additional databases or servers)
Site-specific requirements handled through
standard product
Efficient implementation services
Smooth and proven upgrade path to match QAD
updates and upgrades.
Eagle simplifies transactions. Drives inventory
accuracy. Saves time. And improves productivity.
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Key Uses
 Paperless RF terminal receiving with
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integrated label printing
Paperless material requisitioning, RF terminal
material movement and put-away
Paperless RF terminal cycle counting and
physical inventory
Shop floor labor collection and production
reporting
Finished goods warehousing and shipping.
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Sample Functionality
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Purchase order receipt with
labels
Unplanned receipt
Transfer with lot change
Site transfer
Lot transfer (compliance)
Inventory locator
Data identifier table
Customer/supplier cross
reference
Label library
Multi-language support
 Inventory detail
maintenance
 Cycle count/recount
 Tag count (Physical
inventory)
 Tag recount
 Integrated Security
 Kanban functionality
 Data prefills
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Advanced Features
Table-Driven Option Selections
Eagle’s rfvalues table allows customers
to turn options on or off on a site-specific basis.
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Multiple printer types can be supported by site
Multiple labels can be supported by site
Prompts can be supported by site
Functionality can be supported by site.
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Supported Environments
 Written in Progress
 Supports Progress and Oracle databases
 Supports Windows Server, Linux and Unix
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operating systems
Release levels of QAD SE/EE are covered
No QAD application prerequisites
Multi-language, multi-currency, multi-site
mirroring QAD.
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Supported Devices
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 802.11bgn RF
handheld/wireless
networks
 Fixed stations with
scanners and imagers
 RFID scanners and
readers
RFID tags
Fixed RF printers
Portable RF printers
Scales
Barcode label printers
Bumpy bar codes
And Smart Devices…
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Smart Devices
For iDevices:
Eagle customers using RF Express for QAD
Enterprise Applications can now use iPad®,
iPhone® and iPod Touch® side by side with
traditional handheld RF terminals.
For Android:
RF Express for QAD: Android OS is available
for download to an Android device. This
enables the device to perform the same
transactions as other authorized handheld
RF terminals.
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RFExpress.Net
Eagle's full-screen
programs can run under
the .NET environment,
creating a .NET User
interface compatible
with QAD's.
Intermec Platinum Partner
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The Company: Eagle
 A strategic QAD partner since 1992
 800+ customers worldwide at over 3,000
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sites: all are manufacturers or distributors
Eagle’s product, RF Express™ for QAD
Enterprise Applications, provides online,
real-time automated data collection, RFID,
bar coding, and label printing exclusively to
QAD customers
99% annual customer retention.
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Partial List of
Eagle Customers Worldwide
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Acument Global Technologies, Inc.
Akebono
ALZA (a Johnson & Johnson Co.)
Allied Telesyn
Android Industries
ANH Refractories
Associated Brands
Avery Dennison
Black & Decker
Cascade Engineering
Circor Energy Products
Cooper Lighting & Security
David Yurman
Delco Remy
Duffy Tool & Stamping
Eaton Corporation
Engineered Machined Products
Enodis
Federal Mogul
Freudenberg-NOK
Furlani’s Foods
Gemalto
GHSP
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GKN Driveline
General Bearing
Green Tokai Co. Ltd.
Handy & Harman Tube
ICCNexergy
IMRIS
Ingersoll-Rand
Insulet
Iota Engineering, LLC
Johnson Controls
Kwikset
L&W Engineering
Laird Technologies
Lang-Mekra North America
Lear
GE Lumination
Micrel, Inc.
MiTek Industries
Morrison Products
Oberto Sausage
Pentair Pool Products
Philips
Plasan Carbon
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Ralcorp Frozen Bakery Prods.
Reese Products
Rightway Fasteners
Rima Manufacturing
SAFT America
Schlumberger
Scosche Industries, Inc.
SMR Automotive
SPS Technologies
St. Gobain Performance Plastics
St. Jude Medical
Sugar Foods
The Tech Group, Inc.
Theranos
Thibiant International
Tower Automotive
Uptime Parts – Navistar
VAST China
Vention Medical
Visteon Corporation
West Liberty Foods
Yamaha
Global Services at a Glance
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Project planning
Project management
Application definition
Functional & detailed
design
RF technology
definition
Status reporting
Documentation
User / IT acceptance
testing
 On-site start-up support
and training
 Bar code labeling /
printing
 Hardware support
service definition
 Customer-specific
functionality and
programming
 Global software
support
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Contact Eagle
Australia
Corporate / The Americas
Bill Paone
Executive VP, Sales and Marketing
+1.973. 838. 5006 Ext 119
bpaone@eaglecondev.com
Ian Watts
Eagle Australia
Phone: +61(0)8 9468 0026
iwatts@eaglecondev.com
Europe & Africa
Robert Freeman
Director, Eagle-Europe
+44(0) 1451 812266
rmf@eagle-europe.com
Rob Cheesman
Kettering Professional Services
Eagle Distributor: Australia
Direct: +617 3335-2611
Mobile: +61 409 892-211
rob@kpservices.com.au
China
New Zealand
Chenhua (John) Zhang
TSnT
Phone: x86-551-65313693
Mobile: x86-13305518890
czhang@tsnt.com
Bernie Winter
Eagle New Zealand
Phone: +64.21.129.9436
bwinter@eaglecondev.com
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