Introduction and course organization
Course: Quality Management
MAS ETH MTEC
Fall 2014
Dr. Andrew Kach
Chair of Logistics Management
Department of Management, Technology, and Economics
Swiss Federal Institute of Technology Zurich
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Content
1.
The Chair of Logistics Management at ETH
2.
Goals, content, and structure of the course
3.
Course material
4.
Grading
2
1. The Chair of Logistics Management at ETH
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Areas of expertise and research
Topics
Markets
Supply
Market
*Strategy
Logistics
Market
Product
Market
Networks
Actors
Relationships
Suppliers
Logistics
Service
Providers
Customers
Purchasing and
Supply
Management
Logistics and
Transportation
Management
Business
Marketing
Management
Behavior
Risk
*Innovation
*Sustainability
Entrepreneurship
Activities
Supply Chain Management
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Our team works closely with managers and
companies
Teaching
 Degree programs in




management at the ETH
(MSc, MAS, MBA SCM)
Executive training (various
Executive MBA programs)
Company-tailored in-house
training (seminars and
workshops with dedicated topics)
Training in cooperation with
partners and professional
associations (e.g. CSCMP,
CAPS Research, BVL, GS1,
ÖPWZ, SVME, BME, etc.)
Other teaching activities
(e.g., "Netzwerkmanagement für
logistische Prozesse")
Research
Industry projects
 Main research fields:
 Practical projects with
− Purchasing and supply
management
− Logistics and transportation
management
− Business marketing
management
− Supply chain management
 Research approaches:
− From basic research to
mission oriented research
− Collaboration with
international partners
 Duration: From months to years
companies from various
industries
 Ability to cover the entire
process
− Analysis, concepts,
implementation, follow-up
− Data collection, data
analysis, interviews,
workshops, facilitation
 Duration: From days to months
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Research activities: Strong ties with international
collaborators
Chair of
Logistics Management
ETH Zürich
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The course team
Dr. Andrew Kach
Office:
WEV F 125
Office hours: by appointment
Email:
akach@ethz.ch
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2. Goal, content, and structure of the course
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General information

ECTS credit points for this course: 3 credit points

Prerequisites: Solid knowledge surrounding general management practices

MAS ETH MTEC (1st/3rd Semester, Elective Course), MSc ETH SCM, Mobility, etc.
Quality Management Extended Schedule
September 17 through December 17, 2014
Date (2014)
Sept
Module
17
Assigned Cases / Readings
(Cases are due/discussed on the day posted)
Presentations (Tentative)
Syllabus & Introduction
Module 1/2
Oct
24
Module 3
Case - Gerber (In-Class)
1
Module 4
Case - Catalan Bar and Grille (In-Class)
8
Module 5
Mgt. Planning Tools / Leadership Theories
15
22
29
Nov
Dec
Module 6/7
Module 8
5
12
19
26
3
10
Module 9
Module 10/11
Module 12
Module 13/14
17
Final Exam Review Week
Case - Quality in Practice (Assigned)
Self-Managed Teams (Leadership Exercise)
Teams 1, 2, 3
Case - Deere & Company (Assigned)
Teams 4, 5, 6
Case - Equipto Inc. (In-Class)
(Measurement Exercise)
(Reliability Exercise)
(Measurement Exercise Revisited)
Case - Welz Business Machines (Assigned)
Teams 7, 8, 9, (10)
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Course objectives

Broad survey of the topic quality management:
From basic quality management theory to implementation

Emphasis on:
− Clear and concise terminology
− Structured approaches
− Current research
− Cases and insights from industry

At the end of the course, you will be able to apply quality management practices and
theory in an understandable, reliable, and defendable process.
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Organization of topics
Date
Module
Topic
Part I: The Quality System
1
17.09.13
2
24.09.13
3
4
6
01.10.13
08.10.13
22.10.13
7
9
29.10.13
12.11.13
10 19.11.13
11 26.11.13
12 03.12.13
14 17.12.13
Introduction
Module 1
Module 2
Module 3
Module 4
Module 5
Module 6
Module 7
Module 8
Module 9
Module 10
Module 11
Module 12
Module 13
Module 14
Review
Introduction to Quality Management: Why should we care?
Total Quality in Organizations
Philosophies and Frameworks
Part II: The Management System
Focusing on Customers
Leadership and Strategic Planning
Human Resource Practices
Process Management
Performance Measurement & Strategic Information Management
Building and Sustaining Total Quality Organizations
Part III: Six Sigma and the Technical System
Principles of Six Sigma
Statistical Thinking & Applications
Design for Six Sigma
Tools for Process Improvement
Statistical Process Control
Exam Review
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3. Course material
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All teaching material can be downloaded from our
website

Downloads:
− Handouts (Also posted on the course website mentioned below)
− Assignments (Cases)
− Additional readings to support the learning process

Please check our course website:
http://www.scm.ethz.ch/teaching/Courses/FA14/QM/
All handouts, assignments, and additional readings can be found, free of charge, for
download at the course website. Furthermore, module outlines and other materials can
be found here.
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4. Grading
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Performance evaluation
Course evaluation will be based on:
 4 or 5 case studies (depending on class size):
− Individual performance (“Write ups”):
Each student submits individual case write-ups
(max. 2 pages; Font: Times, 12pt). They have to be
turned in prior to the beginning of the class
(5:15pm) in hard-copy and will be evaluated.
− Group performance (“Group case / Project”):
A group case is also presented and analyzed by two
or three students. The members of the presenting
groups do not submit individual write-ups. Their
performance is evaluated based on their
presentation, discussion, and slides. The slides
have to be send by email to the instructor prior
to the beginning of the class (source files, no pdfs!).
 Exam (TBA 2015)
− If not stated otherwise, the lectures, case studies,
and guest speaker presentations will be relevant for
the exam.
Write ups (individual performance)
25%
Group case (group performance)
25%
Exam (semester end, Dec. 18)
50%
Total
100%
+ Class participation: Up to 10% extra credit
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Example of how the case study presentation
system works
Case 1
Case 2
Case 3
Case 4
Group 1
Group case
 Present solution
 Submit slides
Individual write-ups
 Submit write-ups
Individual write-ups
 Submit write-ups
Individual write-ups
 Submit write-ups
Group 2
Group case
 Present solution
 Submit slides
Individual write-ups
 Submit write-ups
Individual write-ups
 Submit write-ups
Individual write-ups
 Submit write-ups
Individual write-ups
 Submit write-ups
Group case
 Present solution
 Submit slides
Individual write-ups
 Submit write-ups
Individual write-ups
 Submit write-ups
.
.
.
.
.
.
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Individual write-ups
 Submit write-ups
Individual write-ups
 Submit write-ups
Individual write-ups
 Submit write-ups
Group case
 Present solution
 Submit slides
Group 3
.
.
.
Group n
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Questions?
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