Introduction and course organization Course: Quality Management MAS ETH MTEC Fall 2014 Dr. Andrew Kach Chair of Logistics Management Department of Management, Technology, and Economics Swiss Federal Institute of Technology Zurich 1 Content 1. The Chair of Logistics Management at ETH 2. Goals, content, and structure of the course 3. Course material 4. Grading 2 1. The Chair of Logistics Management at ETH 3 Areas of expertise and research Topics Markets Supply Market *Strategy Logistics Market Product Market Networks Actors Relationships Suppliers Logistics Service Providers Customers Purchasing and Supply Management Logistics and Transportation Management Business Marketing Management Behavior Risk *Innovation *Sustainability Entrepreneurship Activities Supply Chain Management 4 Our team works closely with managers and companies Teaching Degree programs in management at the ETH (MSc, MAS, MBA SCM) Executive training (various Executive MBA programs) Company-tailored in-house training (seminars and workshops with dedicated topics) Training in cooperation with partners and professional associations (e.g. CSCMP, CAPS Research, BVL, GS1, ÖPWZ, SVME, BME, etc.) Other teaching activities (e.g., "Netzwerkmanagement für logistische Prozesse") Research Industry projects Main research fields: Practical projects with − Purchasing and supply management − Logistics and transportation management − Business marketing management − Supply chain management Research approaches: − From basic research to mission oriented research − Collaboration with international partners Duration: From months to years companies from various industries Ability to cover the entire process − Analysis, concepts, implementation, follow-up − Data collection, data analysis, interviews, workshops, facilitation Duration: From days to months 5 Research activities: Strong ties with international collaborators Chair of Logistics Management ETH Zürich 6 The course team Dr. Andrew Kach Office: WEV F 125 Office hours: by appointment Email: akach@ethz.ch 7 2. Goal, content, and structure of the course 8 General information ECTS credit points for this course: 3 credit points Prerequisites: Solid knowledge surrounding general management practices MAS ETH MTEC (1st/3rd Semester, Elective Course), MSc ETH SCM, Mobility, etc. Quality Management Extended Schedule September 17 through December 17, 2014 Date (2014) Sept Module 17 Assigned Cases / Readings (Cases are due/discussed on the day posted) Presentations (Tentative) Syllabus & Introduction Module 1/2 Oct 24 Module 3 Case - Gerber (In-Class) 1 Module 4 Case - Catalan Bar and Grille (In-Class) 8 Module 5 Mgt. Planning Tools / Leadership Theories 15 22 29 Nov Dec Module 6/7 Module 8 5 12 19 26 3 10 Module 9 Module 10/11 Module 12 Module 13/14 17 Final Exam Review Week Case - Quality in Practice (Assigned) Self-Managed Teams (Leadership Exercise) Teams 1, 2, 3 Case - Deere & Company (Assigned) Teams 4, 5, 6 Case - Equipto Inc. (In-Class) (Measurement Exercise) (Reliability Exercise) (Measurement Exercise Revisited) Case - Welz Business Machines (Assigned) Teams 7, 8, 9, (10) 9 Course objectives Broad survey of the topic quality management: From basic quality management theory to implementation Emphasis on: − Clear and concise terminology − Structured approaches − Current research − Cases and insights from industry At the end of the course, you will be able to apply quality management practices and theory in an understandable, reliable, and defendable process. 10 Organization of topics Date Module Topic Part I: The Quality System 1 17.09.13 2 24.09.13 3 4 6 01.10.13 08.10.13 22.10.13 7 9 29.10.13 12.11.13 10 19.11.13 11 26.11.13 12 03.12.13 14 17.12.13 Introduction Module 1 Module 2 Module 3 Module 4 Module 5 Module 6 Module 7 Module 8 Module 9 Module 10 Module 11 Module 12 Module 13 Module 14 Review Introduction to Quality Management: Why should we care? Total Quality in Organizations Philosophies and Frameworks Part II: The Management System Focusing on Customers Leadership and Strategic Planning Human Resource Practices Process Management Performance Measurement & Strategic Information Management Building and Sustaining Total Quality Organizations Part III: Six Sigma and the Technical System Principles of Six Sigma Statistical Thinking & Applications Design for Six Sigma Tools for Process Improvement Statistical Process Control Exam Review 11 3. Course material 12 All teaching material can be downloaded from our website Downloads: − Handouts (Also posted on the course website mentioned below) − Assignments (Cases) − Additional readings to support the learning process Please check our course website: http://www.scm.ethz.ch/teaching/Courses/FA14/QM/ All handouts, assignments, and additional readings can be found, free of charge, for download at the course website. Furthermore, module outlines and other materials can be found here. 13 4. Grading 14 Performance evaluation Course evaluation will be based on: 4 or 5 case studies (depending on class size): − Individual performance (“Write ups”): Each student submits individual case write-ups (max. 2 pages; Font: Times, 12pt). They have to be turned in prior to the beginning of the class (5:15pm) in hard-copy and will be evaluated. − Group performance (“Group case / Project”): A group case is also presented and analyzed by two or three students. The members of the presenting groups do not submit individual write-ups. Their performance is evaluated based on their presentation, discussion, and slides. The slides have to be send by email to the instructor prior to the beginning of the class (source files, no pdfs!). Exam (TBA 2015) − If not stated otherwise, the lectures, case studies, and guest speaker presentations will be relevant for the exam. Write ups (individual performance) 25% Group case (group performance) 25% Exam (semester end, Dec. 18) 50% Total 100% + Class participation: Up to 10% extra credit 15 Example of how the case study presentation system works Case 1 Case 2 Case 3 Case 4 Group 1 Group case Present solution Submit slides Individual write-ups Submit write-ups Individual write-ups Submit write-ups Individual write-ups Submit write-ups Group 2 Group case Present solution Submit slides Individual write-ups Submit write-ups Individual write-ups Submit write-ups Individual write-ups Submit write-ups Individual write-ups Submit write-ups Group case Present solution Submit slides Individual write-ups Submit write-ups Individual write-ups Submit write-ups . . . . . . . . . . . . Individual write-ups Submit write-ups Individual write-ups Submit write-ups Individual write-ups Submit write-ups Group case Present solution Submit slides Group 3 . . . Group n 16 Questions? 17