WAUG 2013
“Secret” Message Session - SMS
SMS = “Secret” Message Session
Topic #1 – Single Number Service & SMS
Communicating with the Media of Choice

Short Message Service – SMS
o


SMS = 160 max characters per message
Mobile to Mobile Communication - Texting
o

Most widely used data application in the world with 3.6 billion active
users or 78% of all mobile phone subscribers
Your “address” is your mobile number
Bringing SMS into your Enterprise
o
o
o
Keeping your mobile number private
Documenting conversations
SMS from multiple devices

Mobile phone, desk phone, PC
Who can benefit from Enterprise SMS?

Gives flexibility to communicate based on
o
o
o

Who benefits?
o
o
o
o

User media preference – phone call, email, or text
Device availability – mobile or desk phone, PC, web browser
Location – Network access
Education – Teachers/Professors to Students
Healthcare - Doctors to Nurses, Pharmacy, other Doctors
Legal – Attorney to Client, Office etc. while in court
Financial – Financial Advisor – Buy/Sell Stocks & Securities
#1 Concern
o
Privacy – publishing mobile phone number
Expanding Single Number Service with SMS

Solution – Single Number Service
o
o
o

Associate DID station # with Mobile number
Current Applications – one-X Mobile, Messaging (voice & fax), one-X
Communicator
Future SNS Application – SMS
Things to consider
o
o
Available clients – Browser, iOS, Android, MAC/PC, endpoints (9641)
Web Portal Administration Capabilities



o
Hosted or on-premise Solution


Administrator – Management of Users
End Users – Grant or Deny Access
Archive Dumps – Keep records of SMS sessions
Coordination with Carriers – text enable
An Avaya Solution is coming this summer
o
o
Beta Opportunities may be available
NACR only Business Partner Beta Participant
SMS = “Secret” Message Session
Topic #2 – Avaya Aura Messaging 6.3 Highlights
Avaya Aura Messaging 6.3 Roadmap




General Availability target – December 2013
Call Pilot “like” TUI
AAM on VMware
Calendar & Presence Integration
o
o





Determines which greeting to play based on when Reach Me/ Notify Me
is triggered
Uses Exchange “Out of Office” status, calendar status & Avaya presence
status to make decisions about greetings & notifications
Outbound Fax print driver for Windows desktops
Exchange 2013 & Outlook 2013 Support
Remove requirement for separate Exchange Connector
G.729 Encoding Support (transcoded to G.711 or GSM)
Common Server Support – Upgraded to current Dell & HP Specs
Avaya Aura Messaging 6.3 Roadmap

Improved Centralization Capabilities
o
o
Support for variable length mailboxes
Support for multiple sites per application server

o
Better support for multi-lingual mailboxes


o
o

Currently 1 site designation per application server
Now a COS option versus system wide setting
Callers do not have to select the language – Press 1 etc.
Support for multiple SIP domains
Per site broadcast
Improved security for uninitialized mailboxes
o
o
o
Administrator defines “uninitialized” parameters
Default Password not changed or Standard Greeting not recorded
Administrator then configures if caller can leave a message or not
Avaya Aura Messaging 6.3 Roadmap







Support for 20,000 IMAP Session on Avaya Msg. Store
Multiple Personal Greetings on Aria TUI
System Greeting Before Call Answer Greeting
ELA List Management Enhancements
Serviceability Improvements
New Reporting Capabilities
SIP Enhancements
SMS = “Secret” Message Session
Topic #3 – It’s No “Secret” Avaya VDI
Expanding Virtualization to the Desktop – VDI
What is VDI?
VDI virtual machine
Virtual Desktop Infrastructure
Virtual Desktop Interface
Soft phone
SIP
Session Manager
RTP
Deployment Model
Users PC runs virtually in Data Center
Monitor, Keyboard, & Attached Thin Client
on users desktop
Data Center
IT Apps
Voice
Controller
Software
Codecs
Citrix /VMware
Device and Graphics Drivers
HDX/ICA/P
CoIP
Citrix /VM
HDX Receiver
Citrix/VM
Visual Receiver
VDI Thin Client
Local
Audio Drivers
Graphics
& Camera
VDI Client Endpoints
(Thin Clients)
Why VDI?







All Data is maintained in Data Center
More Secure
Back-ups more reliable
Simplified deployment
Support
Maintenance
Lower TCO
Unified Communications in a VDI Environment


Standard VDI is not well suited to drive real time media directly
to the desktop.
Avaya’s Real Time UC solution for VDI
o
Avaya VDI Communicator 1.0
 Software installed on VDI thin client (desktop)
 Provides connectivity to Avaya Aura CM & Session Manager
 Processes all voice media locally on thin client off loading media
processing from data center
Unified Communications in a VDI Environment
o
Avaya one-X Communicator




Runs on users virtual machine in Data Center
Shared control mode
Must run in “Desk Phone” mode
User interface only does not process any voice traffic
Avaya VDI Communicator User Interface
Everyday
scenario
 Avaya one-X Communicator
running on virtual PC in the
data center accessed via thin
client
Loss of connectivity or
VM machine down
 Avaya VDI Communicator client
running on the thin client
 Problem withVDI
theThin
virtual
machine
Client
 Problem in the data center
 Problem with the network between
data center and thin client
Avaya Real-Time UC Solution for VDI
VDI
Thin Client
Desktop
Avaya
VDI
Communicator
VDI Virtual PC
Citrix/
VMware
Receiver
Graphics
& Camera
Local
Audio
Drivers
Remote desktop
protocol
(e.g., Citrix ICA
VMware View
PCoIP)
Citrix/VM
Virtual
Device
And
Graphics
Drivers
One-X
Communicator
Business
Apps
GUI
Data Center
Session
Control
Control (SIP)
Control (SIP)
Media
Avaya Approach
• Media direct to client
• Lighter load on server
• QoS model supported
• Call path unaffected by VDI architecture
“Headless Client” on end-point
• Media terminated locally
• “Remote Control” of Real Time app is extended
to ‘local client’ on the VDI end point
• Session Down UI for loss of connection scenarios
Avaya VDI Communicator
… solving for scale & QoS for improved real-time communications in VDI
Performance
• off loads processing of real time
communications to thin client or PC
and Avaya Aura
Survivability
• basic voice if connection to data
center or virtual PC is down
Flexibility
• works in various customer
environments; choice of vendors
within the VDI ecosystem
Virtual Desktop
Software only
• no Avaya hardware required
• desk phone is optional
Collaboration
• Voice, IM/Presence, contacts /
directory, conferencing, messaging
• Avaya one-X Communicator view
• VDI Communicator on HP or
Dell Wyse Thin Clients; or Windows
PC
• Support for VMware View & Citrix
Xen Desktop
Avaya VDI Communicator Release 1.0
Avaya
Client
Avaya Infrastructure & Clients
Thin Client
OS
Avaya Aura Communication Manager 6.0+
HP T510
WES7 or ThinPro 4.1
Avaya Aura Session Manager 6.0+
HP T610
WES7 or ThinPro 4.1
Avaya one-X Communicator SIP 6.1 SP5
HP T5740e
WES7
HP T 5565
ThinPro (Linux) 4.1
Dell-Wyse R50L
SLETC11 SP1
Windows PC
Windows 7 32/64 bit
Windows PC
Windows XP SP3 32 bit
Agent
Headset
VDI Broker
Supported USB Headsets
VMware View 5.X
Plantronics Blackwire C300 Series
Citrix XenDesktop 5.X
Plantronics Blackwire C400 Series
Plantronics Blackwire C600 Series
Georgene MacLennan
NACR
Solutions Architect – Business Collaboration
651-796-6425
gmaclennan@nacr.com