iPECS Phase 5 Basic Technical Training Course Overview Introduction/Description Hardware – 50A/100/300/600/1200 and Gateways Installation Considerations Software Firmware Admin & Maintenance Main Phase 5 Functions Optional Packages/Software Attendee Requirements Recommended Experience With one or more of the Following:- Cisco Certification Nortel Networks Certification Microsoft Certification Experience with like product technology (e.g. 3Com, Allworx, Zultys, NEC-UX5000/SV8100) Previous experience with LG-Ericsson - ipLDK Digital Key Telephone Systems Combining Voice and Data Networks Attendee Requirements Good understanding of: Telecommunications Equipment LAN / WAN Network structures LAN / WAN Devices/Cabling Network Protocols IP Addressing VoIP iPECS Internet Protocol Enterprise Communications System General Description Aliases In most countries the system has been referred to as the LIK, with variations on the brand. In North America the system will be branded as the iPECS LIK, with an LG-Ericsson badge. As of December 2004 it was branded as the iPECS LIK WORLDWIDE. General Description The iPECS is a Pure IP telephone system Seamless configuration up to 1200 ports Single platform and multiple interfaces Distributed architecture 100 ports 50 ports 300 ports 600 ports 1200 ports General Description Components Call server MFIM 50/100/300/600/1200 Trunks Extensions VOIM8/24 LGCM4/8 T1PRI RSGM DTIM8/24* SLTM32* SLTM4 SLTM8 *19” rack mountable Options MCIM VMIM POE8 General Description Main Features IP Based Single Infrastructure Connect maximum 1200 terminals, Gateways, and Appliances to any 10/100 Base T LAN Standard and Advanced call features System Programmable from either Keyset or Web Interface. Easy-to-use administration and maintenance -web-based remote administrator & S/W upgrade Protocols -H323 (G.711, G.723.1, G.729A, G.722, T.38), SIP CO trunks, SIP Station ability. General Description Main Features Scalability, Interoperability, Flexibility SME(Small to Medium sized Enterprise) Compatible with NetMeeting and other 3rd party applications supporting H.323 and CTI standard Networking (large sized Enterprise : Max 1000 ports solution. ) SIP CO trunk compatible SMTP direct Email send capability CPU Redundancy T-NET capability SIP Station ability LIP8xxx handset compatibility Proprietary PC/PDA based telephony ( Phontage) PC with Phontage installed –for Video calls Interfaces PC with Phontage installed – For Voice calls UMS PSTN ADSL Modem PC with Wi-Fi Card installed and Phontage LAN Loop & Ground Start LAN PPPoE Wi-Fi LAN Router H.323 SIP PRI Internet LAN IPKTS FAX Remote Services Gateway Module RS232 HyperTerminal Session SLT H.323 DHCP HTTP 1.1, FTP, TFTP Telnet Session RS232 PDA with PDAphontage installed PSTN Loop Start SLT FAX IP Based Single Infrastructure Web and/or Email Server s iPECS UMS ISDN PSTN Office PC & IP Phone Ethernet Switch IP Network Large LCD IP Phone Laptop PC / Phontage Wireless AP Wi-Fi Phone PDA Phontage Laptop PC / Phontage With Wi-Fi Card Single and Multi-Site Solutions Branch Office Head Office UMS PSTN Fax iPECS NAPT Firewall iPECS Wireless AP Wi-Fi Phone NAPT Firewall IP Network IP Phone IP Phone Wi-Fi Phone Wireless AP Phontage (PDA) Phontage (Video) NAPT Firewall Phontage (Video) Service Provider IP Phone Tele-Worker / Biz-Traveler RSGM Fax xDSL Modem IP Phone PC Home Office iPECS Phase 3 System Features Features in P3 MFIM(MFIME) Mobiles as an Extension ( Pseudo linked pairs) User WEB programming Access – Station and System ACD Agent Help ACD CIQ Page Alert Supervisor Login/Logout – multiple groups Station Call Coverage CO access without CO button at IP Key-Phone Silent Text Message Remote Call Forward iPECS Phase 4 System Features Mobile Extension enhancement: Additional to Phase 3 Features ICM Call Transfer/Status Mobile Extension as ACD/UCD Agent (except Ring group) CLI based Call Routing (ICLID Feature for DID ) Ring Group Mailbox Day/Night mode applied between different groups SIP CO trunk service VLAN Tagging - handset MFIM100/300/600 /1200 redundancy T.38 Fax ability Email sending of VSF /VMIM voice mails – from VSF module T-NET capability SIP Station ability iPECS Phase 5 System Features IP DECT Additional to Phase 4 Features Zone Management Station ICR Outbound Message Notification LIP 8xxx handset support Network Paging Network Time Protocol and auto Daylight Savings Time Conference Group ( with Conference call recording ) Auto Call record and Unconditional Voice recording Additions to DID selection – ICLID and VM IP Bridge TLS and AIM Phase 5 Features • SIP CO trunk and SIP station ability • Phase 5 has both SIP trunk and Station ability. Will support generic SIP handsets with basic call ability, or the LG LVP-2000 SIP Video Phone for SIP Video calls. Note that SIP support requires the use of a VOIM8 or VOIM 24 for IPSEC ability. • T-Net •All Phase 5 systems ( including the iPECS 50) will support Transparent NETworking, where one MFIM retains control over an entire group of systems. This enables central management and Local survivability with/of all the slave systems if the intersystem link fails. PSTN Failover is also a feature of T-NET. • MFIM100/300/600/1200 Redundancy • Redundancy caters for customer sites where system downtime due to MFIM failure, is of prime importance. This enables a second Slave MFIM to monitor the active MFIM until it fails – then seamlessly ( within approx 3 seconds ) become the Active MFIM. As from the Commercial release of phase 5 ALL MFIM’s ( except iPECS 50 ) will be available with the Redundancy option. Phase 5 Features •Zone Management • Allows Networked or remote site equipment to be grouped based upon that devices specific zone requirements. This means individual devices can be grouped to suit time and date, language (Nation code), or VSF module access. •Outbound Message Notification • The VSF/VMIM are able to dial an external number to notify a user of a new voice message. When a caller leaves a message with notification configured, the system places a call to the registered mobile extension. When the user answers, the extension prompt is played followed by the new message prompt. When the password is matched, the VSF/VMIM connects the external called party to the VSF/VMIM mailbox and plays the main menu, allowing the user to retrieve messages. The system will retry the notification until the notification is successful or the number of call attempts reaches the Retry count. Phase 5 Features • Station ICR (Individual call routing) • Allows each station to forward calls based upon Caller ID or time base. Each Station can have up to 10 separate Scenarios. • Network Paging • Allows a page made from one site to be heard at another networked site, including T-NET sites. •TLS (Transport Layer Security) • Allows encryption of data. This can slow response times. • Web Phone •Allows basic IP phone functions (ID and password protected) by downloading Active X from the MFIM. (Key code required) • System and Station Administration Via Web Page • Off Line Web Admin •NTP and DST • Network Time Protocol and Daylight Savings Time are able to be Automatically updated/adjusted. (NTP server must be available) Phase 5 Features • Conference Group • Allows an Active conference group to be setup – i.e. invites to join the conference are sent to members. Requires an MCIM, allows up to 32 simultaneous members. This is initiated by the attendant. •Conference Call Recording • Allows the above conference group call to be recorded in either the VSF, the UMS or an external Voice mail system. •IP Bridge • Allows calls to be transferred between Master and Slave stations. •Additions to DID selection • ICLID and VM routing now also available as in dial choices with DID calls. • AIM interface • Unconditional Call Recording to VM/Phontage. Phase 5 Modules Module Name Descriptions Remark LIK-MFIM50A Multi Function Gateway Module 50 VSF Recording time: 270min LIK-MFIM100 Multi Function IP gateway Module 100 VSF Recording time:210min LIK-MFIM300 Multi Function IP gateway Module 300 VSF Recording time:240min LIK-MFIM600 Multi Function IP gateway Module 600 No VSF, No VoIP CO, Backup LIK-MFIM1200 Multi Function IP gateway Module 1200 No VSF, No VoIP CO, Backup LIK-LGCM4/8 Loop Start CO gateway Module, 4/8 ports LIK-VOIM8 Voice over IP gateway Module, 8 channels LIK-VOIM24 Voice over IP gateway Module, 24 channels LIK-T1PRI T1/PRI gateway Module LIK-SLTM4/8 Single Line Telephone gateway Module, 4/8 ports LIK-SLTM32 Single Line Telephone gateway Module, 32 ports 19” Rack mountable LIK-DTIM8/24 Digital Terminal Gateway Module, 8/24ports Supporting legacy (70xx series) digital keysets LIK-MCIM Multi Conference gateway Module Up to 32 voice parties, 6 video parties LIK-VMIM Voice Mail gateway Module, 8 channels Recording time:9 hours Phase 5 Modules Gateway specifications 10/100 LAN port G.711/729/723.1 Echo Cancellation DHCP Dynamic Jitter buffer Remote upgrade Remote installation RS 232 Line Indicator Interfaces All interface plugs are on the back edge of module Others SLTM4/8/32 DTIM8 LGCM4/8 DTIM24 T1PRI VOIM8/24 1 ea Yes Yes Yes Yes Yes Yes Yes Yes 1 ea Yes Yes Yes Yes Yes Yes Yes Yes 1 ea Yes Yes Yes Yes Yes Yes Yes Yes 1 ea Yes Yes Yes Yes Yes Yes Yes Yes 1 ea Yes Yes Yes Yes Yes Yes Yes Yes 2 ea Yes Yes Yes Yes Yes Yes Yes Yes 4/8 RJ 45 32 SLT via 2 - 25 pr Amphenol 8 DKT RJ 45 (LDP 70xx Series only) 4/8 RJ 45 Plugs (Loop Start) 24 DKT via 25 pr Amphenol (LDP 70xx Series only) 1 RJ 45 Protocol Relay, Transcoding Inband/ Outband signaling CID/ MSG Wait/ PR CID (Pulse/ DTMF) ** All current P5 gateways can be installed remotely. Capacity Description MFIM50A MFIM100 MFIM300 MFIM600 MFIM1200 Main Cabinet * N/A*** 10 slots 10 slots 10 slots 10 slots System Capacity 50 100 300 600 1200 CO/IP Lines 42 42 200 400 600 Stations 50 70 300 600 1200 Relay Contacts 1 2 4 4 4 270 Mins 210 Mins 240 Mins N/A-Req. VMIM N/A-Req. VMIM VSF Channels 6 6 6 (With VMIM-8) (With VMIM-8) VSF CODECs G711 G711 G711 N/A N/A 9 hours 9 hours 9 Hours 9 Hours x 3 9 Hours x 3 G711, G723.1, G729A G711, G723.1, G729A G711, G723.1, G729A G711, G723.1, G729A G711, G723.1, G729A N Y Y Y Y VoIP Channels 4/8* (*IF G711) 6 6 N/A Req. VoIMx N/A Req. VoIMx USB Host Port 1 port 1 port 1 port 1 port 1 port Max RSGMs ** 16 35 98 300 600 Attendants 4 4 5 5 5 VSF ( Voice mail) VMIM ( Ext VSF) VMIM CODECs ( NOTE-Separate to MFIMS) Redundancy Capacity Description MFIM50A MFIM100 MFIM300 MFIM600 MFIM1200 Serial Port 1 1 1 1 1 Music source I/P 1 2 2 2 2 Ext. Control Relays 1 2 4 4 4 Alarm/Doorbell I/P 1 2 2 2 2 Ext. Page Zones 2 2 2 2 2 Int. page Zones 10 10 35 35 100 Dss Consoles per Station 9 /2 2 9 9 9 CO Line Groups 20 20 72 72 200 Station & Hunt Groups 40 40 48 48 100 Stn & Hnt Grp Members 50 70 70 70 200 Exec/Sec Pairs 10 10 36 36 100 SMDR Buffer 5000 5000 10000 15000 30000 System Speed Dial 800(48 digits) 800(48 digits) 3000(48digits) 6000(48dgts) 12000(48dgts) Station Speed dial 20(48 dgts) 20(48 dgts) 100(48 dgts) 100(48 dgts) 100(48 dgts) Last number redial 10 10 10 10 10 Capacity Out of the box - System Port Capacities. Note with latest phase 5 firmware these default reduced capacities can be modified, using the ‘Device Delete Table’ and/or PGM 235. Max port capacities of:- MFIM50A - 50 ports ( Less 4 VoIP, 4 PSTN, 6 VSF and 2 SLTS) = 34 Ports MFIM100 – 100 Ports ( Less 6 VoIP, 6 VSF channels ) = *88 Ports MFIM300 – 300 Ports (Less 6 VoIP, 6 VSF channels ) = 288 Ports MFIM600 – 600 Ports ( No onboard channels ) = 600 Ports MFIM1200 – 1200 Ports ( No onboard channels ) = 1200 Ports * System only supports 70 stations END of Section