1
2
“All Government services should be available to the common man
in his locality, throughout his life, through a one-stop-shop
(integrated service delivery), ensuring efficiency, transparency, &
reliability ”
To meet out the said objective the following ICT based kiosks have
been setup by the State Government as per the following:
◦ Implementing the NeGP vision of setting up of 6626 Common Services
Centers (CSC) in Rajasthan catering to rural population with a project cost
– Rs. 60 Cr as revenue support to ensure financial viability for rural
entrepreneurs.
◦ State Govt. Initiative to cater urban population across the State under
Public Private Partnership (PPP) mode through e-Mitra project.
3
e-Mitra
kiosks – 974
Revenue – 180 Cr
Transactions ~ 15 Lakhs
Operational
CSC
kiosks – 3544
Transactions – 3.48 Lakhs
Revenue – 16 Cr
Operational
4
LSPs
1.
2.
3.
4.
5.
Aksh Optifiber Ltd
CMS Computers Ltd
Veermati Software Technology
Ltd
Silver Touch Technologies Ltd
Vakrangee Softwares Ltd
SCAs
1.
2.
CMS Computers Ltd
Vakrangee Softwares Ltd
Stakeholder
Roles & Responsibilities
VLE/kiosk owner
•
Delivery of services through kiosks
•
•
Training and selection of kiosk owners
Day to day management and help to VLEs, ensuring
connectivity
Credit Limit Maintenance
Service Centre Agency
(SCA) for CSC
&
Local Service Provider
(LSP) for e-Mitra
•
DoIT&C
•
overall co-coordinator on behalf of Central and State
Government for successful implementation
SDA – RajCOMP Info
Service Limited
•
•
•
State designated nodal agency
Policy formulation and project monitoring
Budgetary assistance on behalf of DoIT&C
District eGoverance
Socieities
•
•
•
Setup in 2005 under the chairmanship of District Collectors
Overseeing activities of SCA and LSPs
Monitoring e- governance project progress at district level
Departments/PSUs
•
Delivery of departmental services
6
•Payment Collection
•Submission of Application Form
•Submission of Grievances/Information Retrieval
•Digitally Signed Certificates
7
B2C
•Utility bill payments: Landline and
•Utility bill payments: Electricity (DISCOMs) & Water
Mobile (BSNL)
(PHED)
•Utility bill payments Airtel, Reliance,
•Digitally signed certificates for caste, bonafide, and
Tata, Idea, MTS etc.
solvency.
•Financial and Insurance services: ICICI
•Online applications and examination fee deposition
•Online LPG gas booking
(Rajasthan Police, JMRC, RPSC, Panchayati Raj, PWD
•Pre-paid mobile recharge Airtel,
etc.)
Reliance, Tata, Idea,Vodafone, BSNL etc.
•Request copies of answer sheets (BSER)
•DTH recharge Tata Sky, Big TV, Dish TV
•Digitally signed copies of Land Records
•RSRTC roadways online ticketing
•Collection of dues/fees for Rajasthan Housing Board
•Application for PAN card
•Application for Ration card
•Application for eGram services (EG1/2)
G2C
8
Digitally Signed Certificate Service
Launched in May, 2011 by Hon’ble Chief Minister, GoR , Digitally signed caste,
bonafide and solvency certificates available free of cost to the citizens at the
doorstep. More than 10 Lakh certificates have been issued since May 2011.
Key Features:
•Reduced the hassle of visiting various far off government offices
•Time bound delivery of certificates (RGDPS)
• SMS alerts providing updated application status
•Online verification through unique token number
•Online record of applications reducing paper work and file management
•Easy reprint facility of certificates
9
Rajasthan Public Service Commission
•Addition of various recruitment exams conducted
through RPSC have given a huge leap to the
transaction volume through CSC/e-Mitra network.
Approximately 30 Lakh recruitments have been done.
•Based on the successful roll out of RPSC
recruitments, the application form and fee collection
has been replicated for various other departments
such as Panchayati Raj, PWD, BSER, Rajasthan
Police Department.
10
Digitally Signed Copy of Land Records
•Difficulties / problems in issuance of
manually signed land records:
• time lag in approval from the signing authority
•Steps taken by department to overcome
difficulties:
• Introduction of digitally signed land records
• Changes made in land record act to lend Legal
sanctity to digitally signed land records
• All CSC and eMitra kiosk owners authorized to
print digitally signed land records
11
E-Mitra Application - www.emitra.gov.in
•e-Mitra web based application hosted at State Data Centre has a three tier
architecture.
•RDBMS software at backend
•in-house application or commercial application at mid-tier
•web servers at front-end
•All G2C services at kiosks are delivered through this portal.
•All participating departments and service counters are hooked on to SDC.
Key Features
•Dynamic application generating real time content
•Dynamic Service Creation
•User Management of all Stakeholders
•The application and servers are robust and support high degree of concurrency
•Integration with Online payment gateway
•SMS Integration mechanism
•24X7 helpdesk available, support on email
•Operational Manual available online (in Hindi)
•Maintaining credit limit of kiosk owners and LSPs/ SCAs on pre paid basis
•Complete digitized workflow for the delivery of Digitally signed certificates
12
13
Last mile connectivity through District HQ, Municipal Towns, Tehsil HQ,
Panchayat Samiti HQ, Gram Panchayat level
Total number of kiosks (G2C+B2C)
6000
5000
5000
4518
4000
3000
3000
2000
1000
0
40
2002-05
500
2005-08
800
2008-10
2010-11
2011-12
2012-13
(projected)
Additionally, citizens can also avail services online from their home through internet.
14

Success of an e-Governance implementation is truly
measured by the number of citizen transactions it
commands!
Total number of G2C transactions
(in lacs)
Total
Transa
ctions
(in
lacs)
March
2012
30
April
2012
15
May
2012
18
June
2012
17
July
2012
20
300
250
240
224
200
170
150
100
120
50
We pride in our high transaction volumes!
0
2009-10
2010-11
2011-12
2012-13
(projected)
15
Self-Sustaining model with minimum revenue assistance to kiosk owner,
LSPs/SCAs, DeGS & RISL based on per transaction service charges to ascertain a
minimum income level
Average income per kiosk
S.No
3 major Services
Transactions
July ‘2012
Commission
Rate (Rs.)
Income
1
Utility Bill Payment
1460848
4/-
Rs.5843392
2
Digital certificates
429649
30/-
Rs. 12889470
3
RPSC
14543
10/-
145430
TOTAL Income from three G2C services
18878292
Total number of Kiosk
4588
Therefore, Average income per kiosk by G2C Services
4114/-
16

All government departments to identify and roll-out e-service delivery of
minimum two G2C services.

Rajasthan Guaranteed Delivery of Public Services Act, 2011, (to ensure time
bound delivery of G2C services)

Movement of CSCs in BNRGSKs for meeting out the connectivity and power
cut issues

Authorizing CSC/e-Mitra centres as enrollment agencies:
◦ UID (AADHAR)
◦ digitized population register(NPR)
◦ Pan Card services
◦ Updation in electoral voter list
17
BNRGSK (IT enabled building) are being set up with solar power backup at all
Panchayat Samitis & Gram Panchayat of Rajasthan by Department of
Panchayati Raj to provide e- services and other important facilities such as:
◦Mahatma Gandhi National Rural Employment Guarantee Scheme
(MGNREGS) office
◦Collection of important data
◦Networking of Block level offices
◦Latest progress & Updates of various schemes
◦Banking counters at panchayat level
◦Cheap rent @ Rs.1/- per month
◦Availability of panchayat services
◦Integrated availability of post office, mini bank, RKCL training center, edusat
etc.
18

Non availability of Broadband Connectivity in rural areas

Non availability of Banks in rural areas; Channelizing through
Business correspondents activity

Lack of electricity supply during business hours
19
◦www.cscmis.emitra.gov.in
◦www.mis.emitra.gov.in
◦www.emitra.gov.in
◦www.rajasthan.gov.in
20
21