Inclusion of
Persons with Disabilities
Wipro Case Study
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Inclusion – Role of the Corporate
• Inclusion – an intention or policy of including people who might otherwise
be excluded or marginalized
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Eg. persons with disability, persons belonging to racial or sexual minority groups
• Specific areas selected for attention as they:
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are important to be included
currently represent a marginalized population
need support to reach mainstream levels
• Role of the Corporate
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Within the organization
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Creating a vision and sharing the philosophy
Defining a framework to enable inclusion
Investing into the journey, practicing
Governance of the program
In the ecosystem / society
• Nurturing the ecosystem
• Sharing experience and learning with industry
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Vision
• To be an equal opportunity employer and to create an enabling
environment
• Philosophy
• The “right thing to do” (v/s “for compliance” / “if there is a business case”)
• Be merit based - the regular process must be inclusive (not “green
channel”)
• Selection process – all channels - Campuses, Specialized Institutes,
Referrals, NGOs
• Performance management
• Select for mainstream careers (not just roles)
• Nurture Role models
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Framework for Inclusion of Persons with Disabilities
Governance
Roles
Engagement
Career Development
Recruitment
Infrastructure
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Information Systems
People Policies
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Awareness
Governance Structure
Sustainability
Council review of
Program Progress
& direction setting
Quarterly review of
progress at the Business
level & additional need
based connects for
enabling progress
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A structure of Persons with
Disability Champion and
Business-level Leads for
within Business program
management
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Inclusion through participation in business
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Disability Category
Types of Business Roles
Cerebral Palsy
Engineer, Executive Module Leader, Senior Associate, Production Agent
Hearing Impairment
Business Analyst, Engineer - Infrastructure, Project Engineer, Senior Specialist
Intellectual Impairment
Data Entry Operator
Mental Impairment
(Psycho-Social)
Senior Consultant, Student-Computer Applications
Orthopedic Impairment
Sr. Software Engineer, Production Agent, Engineer, Assistant Manager,
Associates, Executives, Team Leader. Project Leaders, Project Managers
Speech Impairment
Engineer, Desktop Management Senior Associate
Visual Impairment
Management, Software Specialist, Project Engineer, L2 Helpdesk, Sourcing,
Marketing Manager, Sales-Account Manager
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Building Careers – not just creating jobs
Performance Management
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Performance assessment & feedback mechanism
Career conversations with Manager and Staffing Manager
Focus on aspirational role opportunities, domain and location
Rating distribution is better for employees with disabilities
Role Rotation
Growth Opportunities
• Roles basis skill and interest area
• 26% of employees had role rotation
in the year 2014
• Band progression : trend of progression
for employees with disabilities resonates
with that for employees without
disabilities
• 41% of employees have gone through
progression at least once in total tenure
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Role model Employees – leadership pipeline
Nupur Jain- Manager
CHRD
Hellen Keller Award for
Role model Employee
with Disability - 2009
Michael Sequeira ,
Knowledge Management
National Award for Best
Employee - 2013
Ankit Jindal, Marketing
Manager, Wipro
Infotech
Hellen Keller Award for
Role model Employee
- 2013
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A foundation that is continuously strengthened
Infrastructure
Information
Systems
Policies
• 110 applications
made accessible
* Accessible Physical
Infrastructure to
ensure that from ‘entry
to exit’ is worry-free entrance, work-station
and common areas
• Wipro
standards
include UN Standards
• All new buildings to be
compliant
• Existing buildings to
best extent
• Periodic reviews
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• Accessibility Team:
Engineers are
trained in WCAG
2.0.Online module
developed to train
engineers
• Process
improvement to
make new
applications
accessible
• Kinesics – a sign
Language dictionary
rolled out
Awareness
• Over 500
• 58 employee policies
reviewed for inclusion in
letter & spirit
– Contingency loans for
access aids
– Escort for travel pick
up and drop
• Reasonable
accommodation policy
followed – Screen magnifiers &
reading software
– Golf cart to assist in
commute within
campus
– Part time work
– Work from Home
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employees trained
on Sign language
• Participation with
NASSCOM to
benchmark best
practices
• World Disability Day
celebrations
– Dress Code
– NGO Stalls
– Community
outreach
– Leadership talks
• Follow UN standard
for PwD inclusion
readiness
Example : Wipro Kinesics – for barrier-free communication
Wipro Kinesics” is a one stop shop
for learning the basics of sign
language in the Wipro IT business
environment
It enhances the communicative
environment between Hearing and
Hearing disabled employees
It is built and maintained by Wipro
employees
Wipro Kinesics has been recognized by NCPEDP through a Helen Keller Award
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Inclusion in action : keeping with the times
Workplace and community
inclusion on Social Media
Celebrating International
Day of PWD
Nupur Jain has added you to the
Diversity and inclusivity group on
Yammer.
GO to Group
You can post a message to this group
by replying to this email.
Managers & Leaders trained
on Sign language
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Sensitization of vendor
organization
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CSR initiatives for Persons with Disability
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Education of
Children with
Disability (CwD) is
a key focus area
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Our goals are to:
– Promote inclusive
education in
schools
– Support education
of underprivileged
CwD
– Promote
knowledge-sharing
among NGOs in
this field
– Raise public
awareness about
disability and
inclusive education
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Focus on supporting
NGOs in NCR,
Maharashtra,
Telangana and
Karnataka
Thank You
Sunita Rebecca Cherian
Vice President – Human Resources
Sunita.cherian@wipro.com
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