Financial Coaching for Prosperity: Training for Frontline Staff Diana Dollar Burst for Prosperity, Associate Director Burst for Prosperity a research and policy initiative that develops innovative strategies for addressing poverty. The Vision: Building the capacity of frontline staff to empower clients/customers to take charge of their financial stability The Issue: Eliminating / Decreasing the need for clients/customers to return for public assistance BY Shifting the nature of social service from entitlement to empowerment The “Solution”: Building the skill set of frontline staff (and agency competency) to integrate a financial empowerment approach The Training: Learning Objective Demonstrating skills that empower clients to see their own potential to create, build, maintain, and protect their assets, regardless of their current life situation The Approach: Coaching + Asset Creation + Asset Management + Asset Protection (Asset Trio©) The Program: • 6 full days • 6 follow up sessions • Certified by International Coach Federation The Curriculum: • Being a Coach: professional coaching skills, strategies to integrate coaching from a financial education perspective • Financial Management: controlling money, behavioral economics, financial wheel of life, tracking spending, income generation, financial planning, career planning… The (Early) Results: • Financial security = a multi-step process • Financial goal setting + accountability critical • Coaching unlocks fear and anxiety • Increased success of financial tools w/coaching • Agency structures impact integration of FC • Income generation essential, but not always goal The Benefits: Burst developing a Financial Coaching Service Delivery Model (includes training-the-trainer and supervisory training)