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Business ethics – the standards of business conduct and moral values governing actions and decisions in the workplace.
Social Responsibility – in a general sense, it’s management’s acceptance of the obligation to consider profit, consumer satisfaction and societal well-being of equal value in evaluating the firm’s performance.
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 Businesses are responsible to the following groups:
Customers Quality, service, good prices
Employees Good pay, benefits, safety
Investors -
Society-
Profits, return on investment
Protect environment, philanthropy
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Individuals make a difference
 Stages of Individual Moral and Ethical Development
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 Structure of an Ethical Environment
Examples:
“Lead by Example”
Anonymous hotline
Train how to recognize and reason through ethical situations.
Code of Conduct
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 Common Business
Ethical Challenges
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Conflict of Interest – situation where an employee must make a decision about the business’s welfare versus personal gain.
How do you handle a potential conflict of interest?
Either Avoid it or Disclose it
Examples:
•Real estate agent representing the buyer and seller
•Accepting a gift or bribe for special treatment
•Represent competing companies
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 Responsibilities of Business
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 Responsibilities to Customers
 Consumerism —public demand that a business consider the wants and needs of its customers in making decisions.
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 Responsibilities to General Public
 Public Health Issues
 Protect the Environment
 Develop the Quality of Workforce
 Corporate Philanthropy
 Responsibilities to Employees
 Workplace Safety
 Quality of Life Issues
 Ensuring Equal Opportunity
 Keep safe from Sexual Harassment
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 Anheuser-Busch :
Encouraging
Responsible Sales of Alcoholic
Beverages
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 Toyota markets environment friendly cars
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 Chevrolet
Corporate
Philanthropy: The
Chevrolet Michelle
Kwan REWARDS
Scholarship
Program
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