Easy Exceptions & Investigations
Cost-effective solution to automate
payment enquiries
Cost-effective solution to automate payment
enquiries
Your objective
Use SWIFT E&I
Your challenge
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• Save costs, automate
resource intensive enquiries
• Comply with regulation,
without adding staff
• Reduce risk from payments
under investigation
• Improve customer service,
shorten enquiry turn-around
How to start
• No / old case management
application
• Need to support MT and
MX standards
• Prefer a phase approach:
from semi-automated to
fully integrated
• Limited budget/ressources
1 For
details on SWIFT Exceptions and Investigations,
visit swift.com
Easy Exceptions and Investigations
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Easy Exceptions & Investigations
All-in solution
Easy
E&I
Case
management
application
Start now,
integrate later
Fast ROI
Easy Exceptions and Investigations
Powered by
 Subscription to E&I
 Case management application
 Access to E&I e-training





SWIFTReady + extra functional qualification
Self installable
Runs in user or automated mode
Handles MT and MX standards
Integrates with Alliance Access/Entry
 Off the shelf version, includes GUI
 Extended version, integrates with
payment application and email server
 32 KEUR off the shelf version
 76 KEUR extended version
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Concept
“Extended”
Payment
application
“Off the shelf”
Case management
application
Payments
messages
SWIFT
Alliance
Access/Entry
• All “off the shelf” features
• Integrates with Alliance Access / Entry
• Retrieves underlying payment
from payment application
• Off-the-shelf case management functionalities and
embedded intuitive workflows
• Multiple BICs and subsidiaries
• Handles MT and MX messages
Inquiry
messages
(MT, MX)
• Powerful search engine
• Secure, role base access
• Multi-user
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Easy E&I pricing
Off
the
shelf
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32 KEUR
27 KEUR in
Asia/Pacific
76 KEUR
Extended
54 KEUR in
Asia/Pacific
SWIFT components
• Registration to Exceptions and Investigations service
• SWIFTAlliance Access/Entry upgrade with XML module
• E- training on Exceptions and Investigations (1st year)
EXPERTUS components
• MGPS Easy E&I application
• Installation documentation and user handbook
• E- training MGPS application
SWIFT components
• Registration to Exceptions and Investigations service
• SWIFTAlliance Access/Entry upgrade with XML module
• E- training on Exceptions and Investigations (1st year)
EXPERTUS components
• MGPS Easy E&I application
• Enablement of all functionalities
• Installation documentation and user handbook
• On-site MGPS training (3 days)
• Professional services (maximum 24 days)
1 One
•
•
•
•
time fee. Yearly maintenance: 6 (5 for A/P) KEUR for off the shelf, and 10 (8 for A/P) KEUR for extended version
Easy Exceptions and Investigations is ordered from swift.com
Exceptions and Investigations service is invoiced by SWIFT, MGPS application is delivered and billed by Expertus
Professional services for extended version is provided by Expertus or one of its partners
Customer support for Exceptions and Investigations is provided by SWIFT, for MGPS application by Expertus
Easy Exceptions and Investigations
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More information?
• Contact your SWIFT relationship manager
• Contact Expertus: louis.berube@expertus.ca
• Contact us at swiftforbanks@swift.com
• Check out www.swift.com
Easy Exceptions and Investigations
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