THE UNIVERSITY OF QUEENSLAND
Welcome to Student Administration and
Academic Administration
Helen Morahan
Philip Taylor
1 April 2009
1
Objectives
• Complement UQ and local induction
programs
• Promote understanding of our roles and
functions
• Improve understanding of who to contact
with an enquiry/issue
2
Overview
•
•
•
•
•
Organisational context
Key areas, roles and contacts
UQ framework and other resources
Key dates
Keeping informed
3
Organisational context
Linda Bird
Academic Registrar
Maureen Bowen
Director,
Student Administration
Helen Morahan
Senior Manager,
Student Administration
Karen Wheeler
Director,
Academic Administration
Philip Taylor
Senior Manager,
Academic Administration
4
Senior Managers
•
•
•
•
•
Broad direction to area managers
Business process reviews
Risk management
Develop initiatives
Quality assurance
5
Senior Managers (cont’d)
• Provide advice on UQ Rules & policy
• Implement policy directives
• Committee support & representation
6
Student Administration
Senior Manager
Helen Morahan
Admissions
Mina Singh
SI-net Functional
Group
Andrew Jell
Student Centre
Student Fees
Examinations
Graduations
Ken Aberdeen
Narelle Larney
Teresa Charlton
Mark Campbell
7
Admissions
Manager – Mina Singh
• Administer UQ’s Admission Rules for
undergraduate QTAC applications
• Manage domestic undergraduate
admissions and domestic postgraduate
enquiries
• Request info for publication
• Distribute application/offer statistics
• Advice and consultation
8
Examinations
Manager – Teresa Charlton
 Provide central services and support for
conduct of examinations across all
campuses
 Manage exam timetable
 Provide consultation and advice
9
Graduations
Acting Graduations Officer – Mark Campbell
• Manage administrative aspects of
graduations
• Manage process for Faculty and School staff
to confirm eligibility to graduate
• Manage staff access to Graduation System
• Provide staff training
10
SI-net Functional Group
Manager – Andrew Jell
• Provide user support/training
• Implement additional system functionality
• Maintain existing functionality
• Schedule and run processes e.g. QTAC
upload, mass term activation
• Configure system data, e.g. security
11
Student Centre
Manager – Kenneth Aberdeen
• “One stop shop” – all student enquiries
• Face to face and phone contact
• Student payments (max $50 cash)
• Produce academic records
• Issue ID cards – Gatton and Ipswich
• Coordinate Orientation Week
12
Student Fees
Manager – Narelle Larney
• Administer HECS-HELP and FEE-Help schemes
• Provide specialist advice about fees
• Provide fee information for publications &
systems
• Manage fee enquiries
• Process student fee remission and refunds
• Manage student fee payment variations
• Produce manual student fees invoices as
required
13
Academic Administration
Senior Manager
Philip Taylor
Academic Programs
Unit
Anthony Zgrajewski
Program
Information
Unit
Peter Brady
Records and
Archives
Management
Services
Ann Robinson
Secretariat
Services
Rebecca (Bec)
MacBean
14
Academic Facilities
Manager – Anthony Zgrajewski
• Timetabling/room bookings
• Refurbishment central teaching spaces
• UQ CENTRA
• Teaching & Learning Space Committee
• Secretary Discipline Board
• BWC room bookings
15
Program Information
Coordinator –Peter Brady
• Program approval
• Handbooks (print and web versions)
• Yearbook
• UQ Prospectuses
• Australian Graduate Survey
16
Records and Archives
Management Services
Manager – Ann Robinson
• Recordkeeping advice across UQ
• Archives
• Student files, Staff files
• Administrative files (Finance, Legal,
Committees)
• Disposal of records (Legislative compliance)
• HUPP
17
Secretariat Services
Coordinator – Rebecca (Bec) MacBean
• Secretarial support for Academic Board and
Senate Committees
• Teaching Awards
• School & Centre reviews
• Elections: Senate, Academic Board, others
• Copying and Office Services
18
Points of contact
•
•
•
•
General enquiries
Escalating issues
Faculty contacts
Delegation statements
19
UQ Framework - Rules
•
•
•
•
•
General Award Rules
Admission Rules
Enrolment and Academic Progression Rules
Fee Rules
Statute 4
20
UQ Framework - Policy
• Handbook of University Policies and Procedures
(HUPP)
www.uq.edu.au/hupp
– Section1, University Organisation and Governance
(including 1.60.2 Privacy Management Policy)
– Section 3, Teaching and Learning
– Section 4, Research and Postgraduate Studies
21
Other Resources
• Programs and Courses website
• mySI-net
www.sinet.uq.edu.au
• myAdvisor – authoritative source
www.uq.edu.au/myadvisor/
• MIS Reportal
22
SASD Web site
• SASD Web site
http://www.uq.edu.au/sasd
• Seminars
• SASD Newsletter
• Business Process Calendar
23
Key Dates
•
•
•
•
Business process calendar
Business cycles
Deadlines (some legislative)
Planning
24
Keeping informed
•
•
Student Administration Managers Committee
(SAMC)
Electronic newsletters
–
•
•
•
•
SASD bulletin (email h.macintosh@uq.edu.au to
subscribe)
SASD seminar series
www.uq.edu.au/sasd/index.html
Debriefs
Academic Board and Senate websites
Other networks
25
Top 5 Hints
•
•
•
•
•
Check the framework – statutes, rules,
policies, internal procedures
Central records
Communication channels
Network
Provide feedback
26