SMS to 9-1-1
Verizon Wireless – Partnered w/TCS
January 31, 2013
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of thi s material is not permitted to any unauthorized persons or third parties without explicit written agreement.
SMS911 Overview – Fully Deployed Solution
• Uses single short code: “911”
• PSAP “Opt-In”

PSAP must explicitly Opt In
 Completes text capability questionnaire (outlines options & requirements)
 Sends VZW SMS to 911 request letter (triggers Federal liability protection)

In PSAP Opt Out areas, texter receives bounce back message to make
voice call to 911
• Routes SMS to appropriate PSAP based on coarse location
information



Provides PSAP with cell site RF center latitude & longitude
Precise location needs commercial app “Location Agent” & location
feature turned “on”
Location Agent only available on selected handsets
• Supports two-way messaging between PSAP & texter
• The solution will be available to valid subscribers with a text-capable
phone and service plan that includes text messaging.
• Solution is not limited to deaf or hard of hearing customers.
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of thi s material is not permitted to any unauthorized persons or third parties without explicit written agreement.
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SMS to 9-1-1 Service Network
VZW SMS911 Gateway
(hosted by TCS)
Verizon
PSAP
LoST
Server
PSAP
Determination
GEM 911
PSAP
Web
GW
SMSC
Direct Circuit
PSAP
Direct IP GW
Subscriber
SMS-911
Server
LBS
Converts
To SS7/TDM
SR
TTY GW
ALI
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of thi s material is not permitted to any unauthorized persons or third parties without explicit written agreement.
Phase II
PSAP
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Key Features
SMS to TTY (Legacy)
•
•
•
SMS converted to TTY before sent to public safety 911 network
TTY messages sent to PSAP Selective Router
PSAP should bid ALI with ESRK/P-ANI for location of the subscriber
SMS to PSAP via Web Browser/GEM 911 (Transitional)
•
•
•
PSAP must have public internet connectivity from workstations
 Firewall considerations
PSAP workstations must have web browser capability (IE 8, Chrome or Firefox)
 Including Java script permissions
PSAP is responsible for CPE equipment (upgrades/maintenance/technical
support)
SMS to PSAP via Direct IP (NG911/i3)
•
•
PSAP installs dedicated and redundant IP circuits to SMS911 Gateway at own
expense
PSAP premise equipment must be capable of receiving/processing IP messages
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of thi s material is not permitted to any unauthorized persons or third parties without explicit written agreement.
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Platform – GEM 9-1-1 Screen Shot
LAT/LONHUNC
is Graphically
Represented
by the Size of
the Circle
New
Incoming
Messages
Active
Sessions
Other Call
Takers’
Sessions
Transfer
PSAP: XYZ County
Drop-down with Canned
Responses, or Free Type
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of thi s material is not permitted to any unauthorized persons or third parties without explicit written agreement.
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Process Overview
Deployment
Complete
Network cutover
And monitor
PSAP Training
Kick Off Meeting
VZW/PSAP/VSW
PSAP requests info
on TXT to 911
VZW sends
Acknowledgement
Letter
Field Testing
Develop Network
Requirements
VZW Sends
Questionnaire
Testing Sign off
Network Ready?
PSAP Responds to
Questionnaire
PSAP Requests for
Service
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of thi s material is not permitted to any unauthorized persons or third parties without explicit written agreement.
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Process Overview
Deployment
Complete
Network cutover
And monitor
PSAP Training
Kick Off Meeting
VZW/PSAP/VSW
PSAP requests info
on TXT to 911
VZW sends
Acknowledgement
Letter
Field Testing
Develop Network
Requirements
VZW Sends
Questionnaire
Testing Sign off
Network Ready?
PSAP Responds to
Questionnaire
PSAP Requests for
Service
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of thi s material is not permitted to any unauthorized persons or third parties without explicit written agreement.
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Process Overview
Deployment
Complete
Network cutover
And monitor
PSAP Training
Kick Off Meeting
VZW/PSAP/VSW
PSAP requests info
on TXT to 911
VZW sends
Acknowledgement
Letter
Develop Network
Requirements
VZW Sends
Questionnaire
Field Testing
Testing Sign off
Network Ready?
PSAP Responds to
Questionnaire
PSAP Requests for
Service
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of thi s material is not permitted to any unauthorized persons or third parties without explicit written agreement.
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Issues for Consideration
• Not every PSAP accepts SMS to 9-1-1

Example, Williston, VT accepts SMS to 9-1-1 for entire state
• Can the PSAP set a threshold?

Different than ACD
• Can a dispatcher handle more than one text at a time?

Yes, core functionality allows for multiple texters.
• No E911 Phase II location for SMS to 9-1-1

SMS messaging not incorporated into voice E911 system. Location for SMS to
9-1-1 provided using commercial location-based server.
• MMS to 9-1-1:

MMS not supported at this time
 No Photos and videos
 Multiple invites not supported at this time
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of thi s material is not permitted to any unauthorized persons or third parties without explicit written agreement.
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Phase I vs. Commercial Location
E911 Phase I – Cell Sector
assigned to fixed MSAG address.
Each Cell Sector can be
assigned to specific PSAP’s
CLBS – Coarse Location
calculated by center point of the RF footprint.
Coarse Location address
may not match the MSAG address
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of thi s material is not permitted to any unauthorized persons or third parties without explicit written agreement.
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PSAP Boundary
PSAP A
PSAP B
PSAP A Boundary Area
PSAP B Boundary Area
Border sites have the potential to send SMS 911 to PSAP A and Voice 911 calls to PSAP B,
even if the call is placed in the same location
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of thi s material is not permitted to any unauthorized persons or third parties without explicit written agreement.
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Questions
Requests for Service should be sent to:
Peter McHale, ENP
Verizon Wireless
1120 Sanctuary Parkway, Suite 150
Alpharetta, GA 30009
peter.mchale@vzw.com
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure or distribution of thi s material is not permitted to any unauthorized persons or third parties without explicit written agreement.
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