WEEK-1 ORIGINS OF HOSPITALITY AND
HOUSEKEEPING
Hospitality is the cordial and generous
reception and entertainment of guests , either
socially or commercially.
Regardless of the reasons people go to a
place away from home, they will need care.
They need a clean& comfortable place to sleep
and rest, food service, area for meeting other
people, access to stores and shops and secure
surroundings.
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In the early 1700s travellers stayed in
roadhouses, missions, inns or private homes
and Housekeeping may have included only a
bed of straw that was changed weekly.
 Just as the traveller of earlier times had a
choice, there is a wide choice for travellers
today and that creates compitition between
hotels.
 From that point of view, we can say that
professional housekeeping requires a staff
with a sense of pride.
HOUSEKEEPING AND
MANAGEMENT THEORIES
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Housekeeping as the largest department in terms of
people is managed by the Executive Housekeeper or
Director of Housekeeping.

Cleanliness is the key to success of this depertment.
Between the duties of Executive Housekeeper there are:
Leadership of people, equipment and supplies
Ensuring the cleanliness and servicing the guest rooms
and public areas
Operating the department according to financial
guidelines
Keeping records
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There are several different management
theories,for example:
 Administrative Mngm. Theory (H.Fayol)
 Scientific Mngm. (F. Taylor)
 Participative Management (R. Likert) and
other theories....
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Most common fuctions of management
are as follows:
Planning
 Organizing
 Staffing
 Directing
 Controlling
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Now,our question is, “ How can the
Executive Housekeeper apply these
diverse theories to the job at hand, that
is the managing of HK. Department?
In order to more effectively manage
housekeeping employees, we must
understand their demographic
characteristics.
 Diversity among housekeeping
employees is a very common situation in
most hotels.
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Following characteristics can be found in many
housekeeping departments:
a- Cultural diversity( people of different cultures)
b- Variety of languages ( accents,pronouncing
of languages)
c- Little education
d- Lower socioeconomic backgrounds
e- Emotional or economic problems, sometimes
a dependency problem
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Having such normative characteristics
among housekeeping employees, in
order to create proper attitudes,
motivation and productivity, the Director
of Housekeeping should apply all of
the management theories .
Each of them is appropriate at different
times, this is called Situational
Leadership or the Contingency
Approach.
 “ There is no -one best- way to manage!
Flexibility is the key to succesfull
management!”
 “Different problems require different
solutions!”
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Interview Assignment Papers
Interviews with the Executive
Housekeepers of 4 starred hotels should
be written on a paper, including other
documents and pictures if you have. Those
papers shoul be delivered before 23 April
2013.
Term papers

All groups should deliver the term papers
(homework files) on the predetermined day :
10. April 2013 Tuesday!
 Homework files should contain:
Word documents
(Times new roman- font 12)
A cover page with information of the writers’
names and title of the homework.
References will be listed at the end.
At last page there should be minimum 7 multiple
choice questions, and answers.