Lecture 2 Team Building by Building Self Awareness Presented by: Jeffrey S. Hornsby, Ph.D., SPHR Department of Management B all State University Session Objectives To increase personal and team awareness of each members own: – personality type – interpersonal styles • interpersonal needs • communication • conflict resolution Key Dimensions of SelfAwareness Tactical Stress Management Time Management Priority and Goal Setting Self-Awareness Strategic Knowledge of oneself…. Knowledge of oneself--self awareness, is essential to one’s productive personal and interpersonal functioning and in understanding and empathizing with other people. Various methods are utilized to achieve self-awareness We will focus on self assessment through the use of surveys, discussion and feedback. The Sensitive Line The sensitive line refers to the point at which an individual becomes defensive or protective when encountering information about themselves that is inconsistent with their self-concept or when encountering pressure to alter their behavior The Sensitive Line... In order to prevent the crossing of the sensitive line, individuals search for ways to either validate or invalidate the information found in the assessment--either with other assessments or feedback from other significant people. The goal... We will seek consistencies across the surveys and and analyze the important issues for effective leadership. Important Areas of SelfAwareness Personality Type Interpersonal Orientation Communication Style Conflict Resolution Style Personality Type What is a personality? Personality is… A stable set of characteristics and tendencies that determine those commonalties and differences in the psychological behavior (thoughts, feelings, and actions) of people that have continuity in time and that may not be easily understood as the sole result of the social and biological pressures of the moment. Myers-Briggs Self Assessment Score the survey What does your type mean? Assess your group members’ types Discuss results with the team. Extraversion/Introversion Extraversion--You relate more easily to the external world of people and things than to the inner world of ideas. Introversion--You relate more easily to the inner world of ideas than to the outer world of people and things. Sensing/Intuition Sensing--You would rather work with known facts than look for possibilities and relationships. Intuition--You would rather look for possibilities and relationships than work with known facts. Thinking/Feeling Thinking--You base your judgements on impersonal logic and analysis than on personal values. Feeling--You base your judgements more on personal values than on impersonal analysis and logic. Judging/Perceiving Judging--You like a planned, decided, orderly way of life rather than a flexible, spontaneous one. Perceiving--You like a flexible, spontaneous way of life rather than a planned, orderly, decided one. Interpersonal Orientation This aspect of self-awareness differs from personality in that it relates to behavioral tendencies and to relationships with other people, not just one’s own inclinations or psychological attributes. It refers to the underlying tendencies to behave in certain ways, regardless of the other person involved or the situation. Interpersonal Orientation... We will focus on three aspects of interpersonal orientation: interpersonal needs, communication and conflict resolution. FIRO-B Interpersonal Needs Survey The FIRO-B evaluates three interpersonal needs that vary among individuals. – Inclusion – Control – Affection • It evaluates you on your expressed and wanted desires for the need. FIRO-B/Interpersonal Needs Please score your survey. What does your score mean? Compare your score to other team members. Personal Communication Practices Two major aspects of communication include your willingness to self disclose and your receptivity to feedback. – Willingness to self disclose-Your willingness to express your feelings, opinions and beliefs – Receptivity to Feedback-Your openness to receive feedback from others on your behaviors, opinions and beliefs. Personal Communication Practices Survey Please score your survey. What does your score mean? Self Disclosure and Feedback High High Personal Openness High Openness Willingness to Self Disclose Low Low Personal Openness Receptivity to Feedback High Listening High Handling Conflict There appears to be at least five types of conflict management styles. – Forcing your solution on others. – Compromising to a middle ground between the parties. – Avoiding the conflict and those engaged in the conflict. – Accommodating by giving in to the other side. – Collaborating to a win-win solution where both sides get what they really need. Conflict Handling Styles Survey Score your survey. What does your score mean? Conflict-Handling Styles Assertive Forcing Collaborating Concern for Self Unassertive Compromising Avoiding Accommodating Uncooperative Concern for Others Cooperative Behavioral Guidelines for Using this Information and Creating a Better SelfAwareness Identify your sensitive line. Determine what information about yourself you are most likely to defend against. Look for validation of your assessments with other surveys and other people, especially team members. What similarities exist amongst the surveys you just completed. Behavioral Guidelines... Compute “incompatibility score” with others in you work group or team. Utilize the knowledge of this incompatibility to develop better communication and problem solving strategies when dealing with individuals you have differences with. As a leader, use the information to develop better reinforcement and evaluation strategies. Where to go from here? Behavioral Guidelines… Keep a journal and make time regularly to engage in self-analysis. Balance life’s activities with some time for self-renewal. Incorporate today’s findings into your personal mission statement. In summary... As a member of a team, group or department it is imperative that you take the time to assess yourself and share this information with your teammates. A better understanding of self and others will help the team move forward from forming and storming to total integration. Thank you for your attention!