30 September 2010
sodexo.com
About us

Sodexo is the world leader in Quality of Daily Life
Solutions operating in 80 countries around the
world with 380,000 employees

Our job is to improve daily life for private and public
businesses to help them improve their
performances

Our services range from consultancy to delivery of
services within organisation and also include
solutions for motivating employees such as
childcare vouchers and loyalty programmes
On-site Service Solutions
page 2
sodexo.com
sodexo.com
Most basic business case….
The most successful companies have a
workforce which reflects the diversity of the
clients, customers and communities they serve
globally, locally and at all levels of the
organisation.
In challenging times, the retention,
engagement and motivation of a diverse
workforce become even more critical to help
weather the storm and come out of the other
end ahead of the competition
On-site Service Solutions
page 5
Focusing on diversity and inclusion…
… helps us bring to life our values
“[Diversity is] wholly in keeping with the values of our Group - service
spirit, team spirit and spirit of progress. I am fully convinced that the
diversity of our staffs’ ideas, origins, cultures and know-how is a
source of innovation and progress, as well as a spur to growth for
our Group.”
Michel Landel – group CEO Sodexo
On-site Service Solutions
page 6
sodexo.com
Diversity and Inclusion Strategy Map
CREATE A COMPETITIVE ADVANTAGE
THROUGH OUR PEOPLE AND THEIR DIVERSITY
Attract, develop,
engage and retain the
best talents we need
Equip our managers with
the confidence to lead a
diverse team
Foster Diversity
& Inclusion
Communicate and
celebrate our diversity
internally and externally
Demonstrate visible,
tangible and accountable
senior management
commitment
On-site Service Solutions
Understand and meet
the needs of our
employees and clients
Continually measure
and share progress
against our Diversity
Action plans
page 8
Senior management commitment
D&I Council

Made up of 4 executive directors, 8 directors and 9 senior
managers from around the business, our D&I Council is:
● A group committed to championing the integration of diversity into
●
●
●
●
Sodexo’s everyday business activities and empowered to recommend
changes
In touch with diversity inclusion issues and successes across the
organisation
A reference group for the development of a diversity strategy and action
plan
Able to recommend actions to progress the plan
Committed to furthering its own continuing education on new
developments in diversity and what diversity best practice
On-site Service Solutions
page 9
“Equip our managers to lead a diverse team”
Spirit of Inclusion Team – July 2009
On-site Service Solutions
page 10
“Communicate and celebrate our diversity”
On-site Service Solutions
page 11
“Communicate and celebrate our diversity”
On-site Service Solutions
page 12
sodexo.com
It DOES make a difference……
…… to the confidence of our managers
“It is an excellent
programme and one which
I am sure will drive out
huge benefits for the
business and also
personally for the many
people who will attend”
"I thought it was going
to be all fluffy and a bit
of a box ticking exercise
but actually it was really
useful and thought
provoking"
"One of the best courses I
have been on for getting
the mix of information and
participation right"
On-site Service Solutions
“The course was very
good, informative and it
gets the mind thinking. On
my next managers
meeting I will have this
subject as an agenda
point.”
page 14
It DOES make a difference…..
…….to the employees who serve our
clients and customers
●
●
●
On-site Service Solutions
More innovation in our products and
services – eg patient meal options
Happier, more motivated and engaged
staff providing a better service
Avoiding potential and unnecessary
conflicts
page 15
Meet the Hillingdon team
"I was concerned about what
would happen to my bracelet
when I heard about the bare
below the elbows policy being
introduced. I raised my
concern and was very
pleased that my worries were
taken seriously by the team.
We agreed a solution that we
all found acceptable and I am
delighted that after following
the policy I can continue to
wear my bracelet on the
wards. Both Sodexo and the
Trust really treated me well
and respected my beliefs.“
Baljit Sadhara, Domestic Supervisor
On-site Service Solutions
page 16
It DOES make a difference……..
….. by providing opportunities to exchange best
practices with our clients - enriching both
organisations
●
On-site Service Solutions
To date through our diversity council we have joined
forces with many clients across both the private and
public service. In the NHS alone we are working with or
have had requests from;
- Hillingdon and Mount Vernon trust
- Stoke Mandeville trust
- Epsom
- North Staffordshire trust
page 17
“Our clients have seen a
noticeable difference in the
way Sodexo managers are
dealing with situations and are
actively discussing the
programme with them. In turn,
our clients are now starting to
approach us to work with them
on enhancing their own
diversity and inclusion
programmes.”
Simon Scrivens Managing Director –
Sodexo Healthcare
On-site Service Solutions
page 18
“Diversity is a fact but
inclusion often takes
conscious effort”
In other words – we need to
choose to be inclusive as
it does not always come
naturally
On-site Service Solutions
page 19
5 reasons why this is relevant to Sodexo
and you
1.
It makes business sense to understand the
diversity of our staff and clients/customers
2.
By working in partnership with our clients we can
share and gain new ideas and best practice
3.
Raising awareness and providing information and
tools on diversity for managers can help you to
get the best out of your teams.
4.
A happy and motivated team drives better
retention, lower absence and less time resolving
conflicts and grievance and disciplinary issues.
5.
It give us improved ability to tap into the talent of
our already diverse unit level workforce and
increase diversity at more senior levels of the
company.
On-site Service Solutions
page 20
sodexo.com
sodexo.com