US Channel: Grocery Retailing Webinar Change - Inside, Outside, and All Around Presented by: John Rand, Senior Vice President Mike Paglia, Director of Retail Insights Alida Destrempe, Senior Analyst July 16, 2014 AGENDA • The Who’s Who of Grocery ? • The Changing Perimeter © Copyright 2014 Kantar Retail 2 Leaders Dominant But Scale Not a Growth Driver Ranks: % Sales Added (US Supermarket Sales – Supermarket Formats Only) Retailer 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Kroger Walmart* Publix Whole Foods H-E-B Top 5 Total Ahold USA Wegmans Bi-Lo Wakefern Meijer** Winco Sprouts Giant Eagle Hy Vee Tops Markets Top 15 Total Marsh Supervalu Fresh Market Delhaize US DeMoulas Top 20 Total Sales 2014E (USD millions) Sales 2019E (USD millions) Sales Added 2014E-2019E % of Total Sales Added 2014E-2019E $93,704 9,495 29,807 13,528 19,494 $166,029 26,516 7,477 11,113 13,418 10,685 5,560 2,398 6,777 7,521 2,750 $260,242 1,113 10,945 1,642 16,541 2,631 $293,115 $118,391 31,978 37,109 19,828 24,719 $232,024 29,192 10,136 13,433 15,626 12,663 7,268 3,868 8,067 8,763 3,703 $344,744 1,999 11,819 2,178 17,074 3,143 $380,959 $24,687 22,483 7,302 6,299 5,225 $65,996 2,676 2,659 2,320 2,208 1,978 1,709 1,471 1,291 1,242 953 $84,502 886 874 536 533 512 $87,844 26.1% 23.7% 7.7% 6.7% 5.5% 69.7% 2.8% 2.8% 2.5% 2.3% 2.1% 1.8% 1.6% 1.4% 1.3% 1.0% 89.3% 0.9% 0.9% 0.6% 0.6% 0.5% 92.8% *Walmart includes supermarket formats: Neighb orhoomd Market, Supermercado de Walmart, Walmart Express, other small 'test' stores ** Meijer includes grocery sales only Source: Kantar Retail analysis; company reports Top 20 supermarket retailers account for 92.8% of sales added from 2014E-2019E Kantar tracks 72% of the US supermarket channel Data as of 5/28/2014 © Copyright 2014 Kantar Retail 3 Multiple Layers of Polarization >8% of total supermarket sales growth will come from natural / organic formats 65% of the growth in the channel will come from value oriented operators – ~20% will come from retailers who position themselves as premium 8 of the top 15 supermarket retailers run multiple formats ‘19E % to Channel ‘14E-’19E CAGR Natural/Organic 5.0% 8.1% Value 47.2% 6.0% Premium (ex. Nat/org) 20.8% 2.9% Mainstream 26.1% 1.5% Total Channel* N/A 4.1% Updated 7/14/14 Source: Kantar Retail analysis *Channel includes supermarket sales only (supermarket format only) and also includes Walmart (supermarket formats only) as well as Meijer (edible grocery sales only) © Copyright 2014 Kantar Retail 4 What Drives Growth? • Premium positioning or Value positioning –What usually doesn’t work? “Mushy middle” traditional supermarket • Natural / Organic – the “pure plays” report 8.1% CAGR but natural offers within the regular grocery store often top 10% • Reliable Pricing – both hybrid EDLP and pure EDLP significantly out perform high-low promotional strategies • Localization – both store variation and product variation to create more effective offers that target shopper needs • Experiential – good stores increasingly leverage the physical, visual and tactile environment – if only because online is a top-ofmind threat Source: Kantar Retail analysis © Copyright 2014 Kantar Retail 5 For Consideration, Some Examples: Retailers Succeed in Different Ways Price / Value Walmart N.Mkt. HEB Kroger Wakefern Winco Grocery Outlet Product / Offer Whole Foods Sprouts Meijer Fresh Market Chedraui Source: Kantar Retail analysis Where Does Your Customer Fit? Undifferentiated Delhaize BiLo Service / Premium Publix Wegmans Harris Teeter Mariano’s Lund’s/Byerly Local/Proximity Ahold Hy-Vee Giant Eagle Roundy’s © Copyright 2014 Kantar Retail 6 An Emerging Framework for the Future Store Where does your customer go? HI Convenient (Limited) LO HI Experiential LO Sources: Kantar Retail analysis © Copyright 2014 Kantar Retail 7 Understanding the “Lo” and “High” Axis Differences in Experience, Yet All Effective The Experience: “You feel you are getting| a good deal” Source: Kantar Retail analysis; store visits The Experience: The Experience: “Oh this is different” © Copyright 2014 Kantar Retail 8 Chances for Success are Slim in the Middle Either focused on price or premium (or something different) Getting squeezed Source: Kantar Retail analysis; store visits © Copyright 2014 Kantar Retail 9 Grocery Outlook Advanced, stable, pre-transitional Advanced • • • • • Stable • • • PreTransitional • • • Source: Kantar Retail analysis Expected to experience financial growth within the industry. Retailers that have a clear brand message and strong understanding of its shoppers. Thought leaders and strong execution of strategies. Example: Kroger, H-E-B Retailers that are not at immediate risk, but there are gaps in both execution and strategy. Competent retailers that are relevant, but have a less clear shopper base. Steady outlook for growth. Example: Ahold, Giant Eagle Retailers that are troubled and are expected to have difficulty sustaining growth without significant change. (minimal to low growth) Execute inconsistent strategies and lack shopper understanding. Example: Safeway, Delhaize US © Copyright 2014 Kantar Retail 10 Money $ and Time Critical calculations the RETAILER makes about SUPPLIERS are similar Execution Predictability Reliability as trade partner Cost to Serve Turns and Terms Disruption at shelf RISK F $* Creative Aligned Contextual Strategic Transparency Responsive Fast Effort RISK Are you functional to your customer? What is the Time and Money equation for you compared to others? Are you able to move past “F” to “E” Source: Kantar Retail analysis © Copyright 2014 Kantar Retail 11 Money $ and Time From the Other side: the Critical calculations the SUPPLIER makes about RETAILERS Service level Quality of product Consistency as a trade partner Cost : Absolute Cost: Relative Turns and Terms Disruption at shelf RISK Source: Kantar Retail analysis F $* Aligned Strategic Collaborative Transparency Responsive Fast Effort RISK © Copyright 2014 Kantar Retail 12 Aligning Beyond the Desk to a Mutual Shopper The Supplier- Retailer Action Matrix Capability F Wow Retailer’s strategic focus on in-store experience that delights shoppers Focus on the presentation in the store Now A store environment that enables immediate fulfillment and saves time Focus on shoppers’ efficiency of decision Right Retailers who create convenience via a relevant assortment for a wellunderstood shopper Focus on assortment and trend Smart A format that is easy to navigate and access that makes shoppers feel smart by shopping Focus on shopper satisfaction $* F Supplier Action $* F Retailer Action $* F $* Source: Kantar Retail analysis © Copyright 2014 Kantar Retail 13 The Changing Perimeter Source: Kantar Retail analysis © Copyright 2014 Kantar Retail 14 Perimeter Increasingly Popular Destination How Shoppers Typically Shop Supermarket: Perimeter vs. Center Store (past four-week supermarket shoppers) Exclusively/ primarily shop perimeter 2012 2014 Center Store Exclusively/primarily shop center store 33% 36% Shop perimeter and center store equally 2012 2014 2012 2014 15% 15% 46% 43% Note: Arrows indicate significant year-to-year difference (95% confidence level) Source: Kantar Retail ShopperScape®, February 2012 and 2014 © Copyright 2014 Kantar Retail 15 Let’s Walk Through… Produce Source: Kantar Retail analysis; store visits Prepared People Price © Copyright 2014 Kantar Retail 16 Produce Highlights of Produce Strongly executed and well merchandised Source: Kantar Retail analysis; store visits © Copyright 2014 Kantar Retail 17 Produce Innovative Produce Execution The produce department is now a walk-in "garden cooler," designed to keep food fresher for longer. Source: Kantar Retail analysis, RockTenn store visits © Copyright 2014 Kantar Retail 18 Produce It’s The Trip Driver Being competitive here is a must leaders Large selection of nat/org produce items Source: Kantar Retail analysis; store visits © Copyright 2014 Kantar Retail 19 Produce Hannaford Discounts Produce A cross-department promotion with produce not only builds awareness, but ties back to an overall H&W theme. Through the month of March, Hannaford was offering USD10 off produce if shoppers signed up for its Healthy Saver Plus program. Launched March, 2014 Source: Kantar Retail analysis, Hannaford.com © Copyright 2014 Kantar Retail 20 Produce Fresh & Local Work Together Read as: Among shoppers who say that a regional grocer is their primary grocery store, 21% said they had purchased a local food product at that store. Note: Arrows indicate significant difference between regional grocers and national grocers (90% confidence level) Source: Kantar Retail ShopperScape®, February and April © Copyright 2014 Kantar Retail 21 Produce Bringing Fresh into Dry Grocery (or vice versa) Source: Kantar Retail analysis; store visits © Copyright 2014 Kantar Retail 22 Speaking of Solutions… Prepared Meal solutions & services from the perimeter department Leveraging catering department Also highlighting online and in-store pick up Source: Kantar Retail analysis; store visits © Copyright 2014 Kantar Retail 23 Prepared Ramp Up in Deli & Catering Orders A convenient offering to-go eat in Source: Kantar Retail analysis; store visits © Copyright 2014 Kantar Retail 24 People In-Store Restaurants Becoming the Next “Thing” Enhancements include: • Linen napkins • Curtains (to separate restaurant from store) • Low tables for families • New menu items • Servers can now accept tips A social event & opportunity Source: Kantar Retail analysis, wegmanspub.com, hyveemarketgrill.com, company materials © Copyright 2014 Kantar Retail 25 People More Social with Service Borrowing tactics from the warehouse club playbook Demos throughout the store ranging from simple to elaborate (almost theatrical). Brings promotion campaign to life. Source: Kantar Retail analysis; store visits © Copyright 2014 Kantar Retail 26 People Stores as More Than Distribution Point for Goods Targeted Scaled In store events serve multiple functions: 1. Create a new kind of trip driver 2. Change the fundamental role of store for the shopper 3. Community gathering space Cooking Connection & H-E-B Showtime Source: Kantar Retail analysis; store visits © Copyright 2014 Kantar Retail 27 Price Where Does Price Come into Play Think Wegmans! A Balancing Act Source: Kantar Retail analysis; store visits © Copyright 2014 Kantar Retail 28 Price What Are Other Retailer’s Doing? Perimeter reflects center store Projected dollar growth 2014E-2019: 24.1% (CAGR 3.8%) 10.0% (CAGR 1.5%) 65.0% (CAGR 6.0%) Source: Kantar Retail analysis; store visits © Copyright 2014 Kantar Retail 29 So Remember, The Next Time You Walk The Perimeter.. Stop! And Look! Source: Kantar Retail analysis; store visits © Copyright 2014 Kantar Retail 30 Implications • Produce: Elements of the New Fresh – Time and effort into displays, how can that be applied to center store? – An increasingly aggressive position on product recalls, quality control, and ingredient issues has helped drive local sourcing for transparency – More cross merchandising will become popular where floor space allows as a way to overcome the margin and assortment challenges. We are seeing more targeted off-shelf merchandising– solution oriented groupings beyond the traditional temporary display. • Prepared: Making the Solution Easy – Integrating digital as a component of the larger convenience theme will become more important going forward – Shoppers will increasingly demand time saving solutions that are also customizable to their specific needs – Suppliers need to become more fluent in the new language of convenience • People: Highlighting the Human Element – Shoppers remember great service! – Smart suppliers will figure out how to invest in exceptional service and tie it back to their brands – As stores become community gathering spaces, their fundamental role in the shopper’s mind will change • Price: The Bedrock – Price will always be foundational, but it must be aligned to the store’s larger value proposition – The common thread running through the perimeter and the center store – A clear pricing message (either value- or premium- oriented) must be crystal clear in an age where everyone claims some sort of price position Source: Kantar Retail analysis © Copyright 2014 Kantar Retail 31 © Copyright 2014 Kantar Retail Contact: John Rand Senior Vice President john.rand@kantarretail.com Mike Paglia Director, Retail Insights mike.paglia@kantarretail.com T:+1 617-912-2860 M:+1 508-667-3321 www.kantarretail.com T:+1 617-912-2855 www.kantarretail.com Alida Destrempe Senior Analyst – US Grocery alida.destrempe@kantarretail.com T:+1 614-355-4030 www.kantarretail.com © Copyright 2014 Kantar Retail