How to book a KORAIL in
13 steps ?
Enjoy Europe
Travel by Train!
Step #0 – Introduction about Korail Pass
Korail pass requires a unique virtual stock number provided and activated before the
journey in Korea.
Therefore, once booked on Euronet, RailEurope will fullfill your request and assign to your
Euronet booking a unique Korail Pass number.
A dedicated workflow within Euronet needs to be followed:
At time of booking, select « Initiation » on Booking Details Tab.
Once the Korail Pass number will be assign to your request, your will receive
within the travel agency email account, an email confirming that a virtual stock
number has been assigned and status has been changed from « Initiation » to
« Virtual Stock Provided ».
Then, the only action needed on your side is to print the booking confirmation
within Euronet via the usual « Print » button.
As a result of this, the booking confirmation (exchange voucher that needs to be
exchange at the train stations » has been printed and attached to a valid Korail
Pass Number.
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Step #1
(1) As usual, enter the
Departure Date from
country and the Agent
Name and click on
“Product Tree”.
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Step #2 – Product Selection
(1) In the product tree,
in the Non-European
Rail products section,
select Korea Rail Pass.
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Step #3 – Product Search
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(1) Search the product
thanks to the multi-criteria
search.
(1) Choose the criteria in
the “Search By” drop
down list (either the
passenger type or the
class of service)
(1) Select the search
value in the “Value” drop
down list
(2) Click on “Add” button
to add the search criteria
(3) Then Click on
“Search”
(4) Search in the
“Available Fares” table,
the requested product
(5) Enter the number of
products you wish to
select in the column “# of
Pax”.
(6) The “Fare Details” box
indicates added
information about the
product.
(7) Click on “Select
Fares”.
Step #4 – Passenger Creation
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Go to “Passengers” Tab
(1) Click on “Add New
Passenger” button
(2) Follow the instructions
and enter Title, First
Name, Last Name of the
passenger.
(3) Click on “Create
Passenger”.
Step #5
(1) Select the
requested field
(2) Complete the
passenger details with
the relevant mandatory
information.
(3) Click on “Confirm”
for each input.
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Step #6- Passenger assignement
Go to “Booking Details”
tab
(1) Precise the arrival
date in country. This will
enable us to confirm
Pass activation prior to
the arrival.
Select in the item status
drop down menu,
“INITIATION” (2).
(3) Click on “Confirm”.
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Step #7
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(1) Click on “Select
Booking Details”.
Select the requested
product.
(2) Click on “Associated
Passenger” and assign
the proper passenger to
each product.
(3) Click on “Confirm”.
Step #8 – Booking recap
Go to “Booking Recap”
tab
Product has been
selected, passengers
have been created,
assigned to the
product…
(1) If the result is
compliant with your
expectations, click on
“Next”.
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Step #9
(1) If you want to add
comments on the
booking, the next
screen allows you to
do so. You can leave it
blank if you prefer.
(2) Click on “OK” to
move to the next
screen.
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Step #10
You are now back to
the Euronet generic
“home” screen for. To
select the ticketing
method:
(1) In the “Booked
Products” box, select
the Korea Rail Pass.
(2) Next to the “Product
Description”, in the
drop down box select
PDF as ticketing
method.
REMEMBER THAT
KORAIL PASSES
ARE EXCLUSIVELY
TICKETED AS PDF.
DOCUMENT.
(3) Then click on
“Next”.
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Step #11
Once booking has
been created, click
button on “Hold”.
(1) “Print” button is
inactive until the item
status has been
changed by RailEurope
to “Virtual Stock
Provided”.
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Step #12 – Hold Booking
(1) Click on button
« Done with Booking ».
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Step #13 – Printing Process
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(1) Once the booking
has been fulfilled by
our call center, you’ll
receive such email
confirmation with the
sentence “Virtual stock
number confirmed”.
(2) Reconnect on
Euronet, under “Old
Bookings” and search
for your Korail PNR
Number.
(3) Click on “Next”
once found your
booking
(4) Click on “Print Now”
button
(5) Complete the “*To”
fields with the same
email address to
receive the booking
confirmation
Travel Document
The booking
confirmation has been
issued (pdf format).
This is the document
your client should
exchange at a
designated Korail ticket
office in Korea.
The Korail Pass
number has been
assigned to your
booking and activated
by RailEurope prior to
the client arrival.
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Step #15
Congratulations, you can now successfully book Korail products.
If you need further assistance, you can contact Rail Europe Help Desk
at:
re4ahelpdesk@raileurope.fr
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