English Works
Unit 6 – Requests & Complaints
Class 1 – At the restaurant
Opposites – Warm up
spicy
overcooked
clean
sweet
happy
mild
undercooked
dirty
sour
unhappy
dirty
sour
unhappy
undercooked
Undercooked
mild
Sour
Unit 4
WEBEX
cisco.webex.com
Session numbers:
Morning: 205 798 870
Afternoon: 208 121 741
Password: 123
At the end of this lesson I’ll be able to:
• Answer a request at a restaurant.
• Use new vocabulary words to make requests &
complaints
• Know people who work at the restaurant.
People at the restaurant : What do they do?
The waiter serves the customers.
The manager manages the restaurant.
The bartender prepares drinks.
The cook cooks the meals.
Opposites Vocabulary
spicy
overcooked
clean
sweet
happy
mild
undercooked
dirty
sour
angry
dirty
sour
unhappyy
undercooked
Undercooked
mild
Sour
Opposites game
The food is spicy.
mild
The food is ___________________.
My soup is cold.
My soup is ___________________.
hot
This plate is dirty.
clean
This plate is __________________.
My steak is overcooked.
undercooked .
My steak is __________________
My caipirinha is sour.
sweet
My caipirinha is _____________.
Unit 6 - Vocabulary
What does request mean?
Request
The client is asking for something.
What does complaint mean?
The client is discontent about something.
http://translate.google.com.br/
Complaint
Vocabulary - Is It a Request or Complaint?
Request
Dialogue 1
Tourist: Could I have a glass of water with ice?
Waiter: Sure.
Complaint
Dialogue 2
Tourist: This beer is warm!
Waiter: I am sorry sir. I will bring another one.
Complaints Short Dialogues
Tourist : I am not happy, this beer is ____________.
Waiter: Ok. I will talk to the bartender.
Tourist: Please, could you change my plate? This one is ______.
Waiter: Ok. I will change it now.
Tourist: Argh! My caipirinha is too ___________.
Waiter: Ok. I will talk to the bartender.
Tourist : My steak is ________.
Waiter: OK. I will talk to the cook.
warm – sweet – undercooked - dirty
Unit 5 – Class 2
Let’s Practice!
moodle.pracadoconhecimento.org.br
Go to: Unit 6, Class 1
Senha Padrão: ab123456
Unit 6 – Ordering a Steak
.
Tourist:
I would like a steak.
Waiter: How would you like it cooked?
Would you like it rare, medium or well
done?
Tourist: I like it medium rare.
Waiter: OK.
Unit 6 – Ordering a Steak
Tourist: Excuse me. I ordered my steak
medium rare, but it is rare.
Waiter: Oh , I am sorry sir. I will talk
to the cook.
Tourist: Thank you!
…
Waiter: Here it is. Steak medium rare.
How do you like it now?
Tourist: It’s perfect. Thank you!
Unit 6 – Caipirinha Request
Tourist: I would like a capirinha.
Waiter: How would you like your
caipirinha? Sweet or sour?
Tourist: I like it sour.
Waiter: OK.
Unit 6 – Caipirinha Complaint
Tourist: I ordered my caipirinha sour,
but it is very sweet.
Waiter: Oh, I am sorry. I will talk to the
bartender.
Tourist: Thank you.
Waiter: Here you are. Sour caipirinha.
How do you like it now?
Tourist: It’s much better. Thank you.
Picture Prediction
Let’s practice – … after ordering
Tourist: Excuse me. I ordered a mild Moqueca, but it’s really
spicy!
Waiter: Oh! I am sorry. I will talk to the cook.
Tourist: Please.
Waiter: Here you are! The cook sent you a mild Moqueca.
Tourist: Oh, thanks.
Waiter: How do you like it now?
Tourist: It’s much better. Thank you.
Dialogue Practice - Request
Tourist: I would like ___________.
Waiter: How would you like your________?
Tourist: I like it _________.
Waiter: OK.
Dialogue practice Complaint
Tourist: I ordered my ________, but it is __________.
Waiter: Oh, I am sorry. I will talk to ________.
Tourist: Thank you!
Waiter: Here you are. ______________. How do you like it
now?
Tourist: It’s much better. Thank you!
Now I can:
•Be able to answer to a request at a restaurant.
•Use new vocabulary words to make requests &
complaints
•Know people who work at the restaurant.
Thank you !!!!