About APQC & Membership
What’s included
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Who is APQC?
Why APQC?
Getting value for your membership
Member Knowledge Base and
Benchmarking Portal
How to participate in research and
benchmarking
Where to turn
Next steps
©2011 APQC. ALL RIGHTS RESERVED.
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Who is APQC?
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APQC is a member-based, 501(c)3 nonprofit
specializing in benchmarking, knowledge
management, measurement, and process
improvement.
Our mission is to work with organizations
around the world to improve productivity and
quality by:
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discovering effective methods of improvement,
broadly disseminating findings, and
connecting individuals with one another and with
the knowledge they need to improve.
©2011 APQC. ALL RIGHTS RESERVED.
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Why organizations turn to APQC—it’s
all in the numbers
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Largest database of benchmarks in the world - Access
more than 8,500 benchmarking and best-practice
studies
APQC understands measurement and improvement Assess against more than 1,200 measures and
100,000 performance metrics and compare your
processes to other organizations around the world
Robust network—growing global membership roster
of more than 500 organizations in nearly 40 industries
APQC teaches you to fish—they’ve trained more than
16,000 people in 36 countries
©2011 APQC. ALL RIGHTS RESERVED.
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APQC’s core competencies
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Benchmarking and best practices
Frameworks and maturity models
Knowledge management
Process improvement and measurement
©2011 APQC. ALL RIGHTS RESERVED.
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APQC’s Membership
©2011 APQC. ALL RIGHTS RESERVED.
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Value-based membership enables you
to…
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Get the information you need, when you need it: The
Knowledge Base
 Best practice research
 Improvement tools, frameworks, and maturity
models
 Monthly content alerts
Find out where you stand: The Benchmarking Portal
 Off-the-shelf benchmarks and metrics
 Targeted assessments
Work smarter and faster: The APQC Network
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Premier networking with function and industry peers
Professional development events
APQC’s expert perspectives
One-on-one guidance
©2011 APQC. ALL RIGHTS RESERVED.
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Membership statistics
Membership comprised of 250 corporate entities that
represents between 500 – 750 Organizations of at least $1
Billion (US) in annual budget.
 Primarily Global 500/1000 and large federal governmental
agencies.
 Dominate industry sectors include Petroleum/Chemical,
Professional Services, Financial Services, High-Tech,
Government, Aerospace & Defense, Pharmaceutical, and
Energy/Utility.
 Value of content consumed annually by APQC members.
 Each year, approximately 150,000 content items are
consumed by individuals within our member organizations.
 The estimated annual value of this content is well over $20
Million (US) or nearly $90,000 per member organization.
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©2011 APQC. ALL RIGHTS RESERVED.
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Why members use APQC
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“I need to better understand our costs for XXX compared to that
of others.”
“We know our costs in XX are high but not sure where or how to
think about reducing.”
“We need to standardize our processes and measure our
performance more consistently.”
“Something is broken, we don’t know what, but we need to
understand the problem and fix it.”
“I just assumed this position and need to understand how we are
doing.”
“I just got the ‘Thou Shall Benchmark’ edict.”
“I need data to support another improvement methodology.”
 Six Sigma, Lean, Knowledge Management, PDCA, Homegrown methodology
“I want to better understand the best practices in my industry
and/or process area.”
“Things are running well in my area, but we can do better.”
©2011 APQC. ALL RIGHTS RESERVED.
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APQC’s Knowledge Base
©2011 APQC. ALL RIGHTS RESERVED.
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Knowledge Base content
CONTENT TYPES
Articles and White papers
Benchmarks and Metrics
Best Practices and Business Drivers
Case Studies
Presentations
Reports and Books
Tools and Templates
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Browse the Knowledge Base at,
www.apqc.org/knowledge-base.
©2011 APQC. ALL RIGHTS RESERVED.
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APQC content figuration at a glance
©2011 APQC. ALL RIGHTS RESERVED.
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How APQC’s research feeds the
Knowledge Base
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APQC Collaborative Benchmarking studies yield reports, best
practices, and case studies
APQC’s Advanced Working Groups produce new tools and
cutting-edge ideas shared in white papers and articles
APQC’s face-to-face and virtual events yield presentations from
experts and advanced practitioners
Members of the APQC Knowledge Center, including industry
experts, write articles based on their research and experience
The Knowledge Center performs primary research based on
member feedback and questions
©2011 APQC. ALL RIGHTS RESERVED.
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Getting started in the Knowledge Base
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Register at www.apqc.org to activate your access
See your full Web Site Reference Guide
©2011 APQC. ALL RIGHTS RESERVED.
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APQC’s Research and
Benchmarking
©2011 APQC. ALL RIGHTS RESERVED.
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When to use assessment tools
NEED
SOLUTION
DESCRIPTION
ACCESS
Set targets, generate
decision support, or
build a business case for
improvement
Benchmarks on Demand
(included in
membership)
Online tool, no need to
input data—select and
download the
benchmarks you need
Benchmarking Portal
Rapid Performance
Assessments
(included in
membership)
Online assessments
compare specific aspects
of your organization’s
performance with peers’
Benchmarking Portal
Open Standards
Benchmarking
(included in
membership)
Robust assessments
based on process areas;
includes peer
comparisons and
detailed reports
Benchmarking Portal
Confidential research,
specific to your
organization’s business
model
Custom Benchmarking
(varies by scope,
proposal provided)
Tailored research
approach to deliver
objective performance
indicators
Contact Account
Manager
Grow your network and
receive best practices
first-hand from topperforming organizations
Collaborative
Benchmarking
($5k - $25k, depending
on type)
Collaborative,
multi-company approach
to best practices
research
Contact Account
Manager
Quickly pinpoint areas
for improvement
Identify gaps and
pinpoint areas for
improvement
©2011 APQC. ALL RIGHTS RESERVED.
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Online tools to help you improve
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Benchmarks on Demand: key performance metrics you can download in real
time
Rapid Performance Assessments: compare your organization’s performance
with peers’; receive a full report within 2 business days
©2011 APQC. ALL RIGHTS RESERVED.
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Where to find best practices
Knowledge
Base
Content
Open
Standards
Assessments
Collaborative
Projects
Custom
Projects
How to access
www.apqc.org
Benchmarking
Portal
(www.apqc.org/bp)
Contact your
Account Manager
Contact your
Account Manager
What you get
Self service –
search by content
area and type
Enablers of high
performance
provided as part of
reporting
Professional
development and
best practices in
the context of a
study you help to
scope
Targeted and
specific to your
need
Cost
Included in
membership
Included in
membership
$5k - $25k
depending on the
type
Based on scope,
proposal provided
©2011 APQC. ALL RIGHTS RESERVED.
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Recap of your membership benefits
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Comprehensive access
 Membership includes all employees in every majority-owned subsidiary
High-Quality Content
 APQC’s online searchable Knowledge Base containing more than 3000 content items
Benchmarking Portal
 Provides members access to everything from Benchmarks on Demand, Rapid
Performance Assessments to deep analysis of multiple processes and functions in
Open Standards
Access APQC Expertise
 Ask Us! - Personalized response to your process improvement questions from APQC
analysts, thought leaders, and subject matter experts
 Expert-Led Webinars - Live, online presentations by APQC experts covering industry
trends; the latest findings from APQC studies; and timely, relevant solutions you can
implement immediately
Networking with Peers
 APQC Member Directories – Search for other members using specific criteria
 APQC Member Communities – Participate in regular teleconference/web-based
meetings
One-on-One Support
 Dedicated APQC relationship manager to assist you with your requests
©2011 APQC. ALL RIGHTS RESERVED.
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Steps to get started
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Make sure you are registered
Access the Knowledge Base
Check out our assessment tools
©2011 APQC. ALL RIGHTS RESERVED.
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Where to turn
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Your organization’s account manager for all
general inquiries
Ask Us!
Help Desk
Your peers: visit the Knowledge Base to
Find a Peer
Phone: 800-776-9676 (+1-713-681-4020
outside the U.S.)
©2011 APQC. ALL RIGHTS RESERVED.
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