By:
Allison Ray, Niki Oldham,
Guenter Kryszon, Mark Stalvey,
Adam Polak
About
•
ARAMARK is a 7.2 Billion dollar world leader in providing managed
services:
» Food and Support Services
» Uniform and career apparel
» Child care and early education programs
•
Consists of 160,000 employees and serves 15 million people every day.
•
ARAMARK operates at more than 500,000 locations in 15 countries with the
headquarters located in Philadelphia, PA.
ARAMARK Uniform Services
• Focusing specifically on Uniform Services
in Atlanta Region Our contacts:
• Jim Bone, General Manager, Atlanta
Distribution Center
• Tammie Palmer, Plant Manager, Atlanta Market
Center
ARAMARK Uniform Services
• Provide Laundry Services
• Pick-up/Delivery Services
• Uniform Repair
• Wash/Dry
• Rent/Sell/Lease Uniforms to Customers
ARAMARK Uniform Services
Customers
• Big Retail/Department Stores:
• Office Depot, Wal-Mart, T.J. Maxx and Sears Home
Central
• Restaurants:
• Roadhouse Grill, Fuddruckers, Inc., Hometown Buffet
• Large Factories:
• Johnson Controls, Lipton, Pepsi Company-Owned
Bottlers, Goodyear and Harley-Davidson
ARAMARK Uniforms
•Types of products that ARAMARK offers:
• 65/35 blend of Polyester/Cotton, lasts up to two years
• Cotton shirts, which last a year
• Executive wear, which includes a button down shirt and pleated slacks.
• Coveralls and Aprons, which butchers and supermarkets use
• Mops, Mats, Shop towels, and Bar towels.
Monday
Week 1
Business
Customers
give
Aramark
route
drivers a
uniform
order...
Aramark
route
drivers
deliver
uniform
orders
back to
Monday
businesses,
Week 2
cleaned..
.
Supply
Chain
Aramark
Market
Center
Laundrys
try to
fill most
orders
from good
used
uniforms.
..
Aramark
Companyowned
manufacturin
Uniform
g in Mexico
Vendors
and Puerto
15%
Rico
85%
Aramark
Distribution
Centers ship
new
uniforms to
Aramark
Market
Centers
Commercial
Shipping
Aramark
Market
Center
Laundrys
Companies
Trucking
Companies and
UPS
ARAMARK Market Center
Atlanta, GA
• Customer Orders taken by Route Driver
• One new employee - delivery within one week
• Entirely new account - delivery within 4 week
ARAMARK Market Center
Atlanta, GA
• 2500-3500 Customers
• 35 ARMARK-owned Trucks
• 35 Routes per day
• 1-40 Stops per Truck per day
ARAMARK Market Center
• New customers are added to routes based on
proximity to others
• Each stop varies between 12 minutes and 8 hours
• Customers picked by volume
• Current routing system has been in place for over
20 years
• Reluctant to change due to cost
ARAMARK Market Center
• 250,000 processes per day
• Wash
• Dry
• Sort
• Automated Sort System
• items sorted 3 times
• Current system is at 99% capacity
ARAMARK Market Center
• Inventory
• when a worker quits their uniform is
placed in inventory at market center
• Damaged Items
• 2,000 items are sent to be repaired daily,
of those 12% are beyond repair
ARAMARK Market Center
• Uniforms sorted into appropriate Route at
Market Center
• Delivered to Customer during weekly
service route
ARAMARK Distribution
Center
• Located in Lawrenceville, GA
• Only 2 DC’s in the U.S, split between the
North & the South
• Services 100 Market Centers only (30 in the
Southern Region)
Distribution Center Division
across U.S
ARAMARK Distribution
Center
• Fabric shipped in from outside suppliers
and cut in the Distribution Center.
• Lead Time
• Receive Fabric = 12 Weeks
• Sew Fabric = 12 Weeks
ARAMARK Distribution
Center
• Suppliers:
• Materials purchased through bidding system
• Use fabric companies such as Milliken and
ENSIGN for labels
ARAMARK Distribution
Center
• 85% of manufacturing in ARAMARKowned facilities in Mexico and Puerto Rico
• Fabric cut at DC and shipped to MX for sewing
• 15% obtained from Uniform Vendors
(Non-regular sizes)
ARAMARK Distribution
Center
• Inventory
• Forecasted using 12-month moving average
• Approximately 10 million pieces on shelf
• Annual Throughput at 80 million for Atlanta
Distribution Center
• AS/RS Inventory System
ARAMARK Transportation
• Use Common Carriers
• USF Holland and AAA Cooper
• UPS used for 5% of daily business
• Shipped LTL to Market Center
• Uses leverage for priority delivery
ARAMARK
Improvements
• High Handling Cost
• One order requires 42 people to complete
• Goal is to reduce this handling cost while
maintaining high level of customer service
• No Formal Routing System