Partner Communications:
Non SP CSSP POS billing
Process
Name
Presentation_ID
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Agenda
POS Billing Process
How can you contact SSC Team
SSC Escalation Process
POS Billing Process
POS dispute Process
Presentation_ID
© 2006 Cisco Systems, Inc. All rights reserved.
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POS Billing Process
 A service in the Partner-Branded space to achieve complete
coverage of all new products purchased under CSSP & Co-Bridge
foundation partners on mandatory attach schemes
 Concentrated on those partners that purchased product from a
Distributor and have not covered the product serial number with an
appropriate service – contractually obliged to do so.
 The POS billing reporting function is the mechanism to
communicate to Partners what they need to cover under their
CSSP mandatory attach program.
 1 Tier partners are unable to order service via 2 Tier – they must
cover service under their direct purchase route via CSCC.
 Payment on service - contractual obligation is within 30 Days of
product item shipment.
Presentation_ID
© 2006 Cisco Systems, Inc. All rights reserved.
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POS Billing Process
 Reports are currently generated by the SSC team each Month
 SNIFF is run on each partner data file generated for the partners
prior to publication
 All covered items and approved exclusions are removed from each
report
 Publication and communication of reports provided + 5 Days
following Cisco Financial Month end.
 Notified available via SSC case with the direct link ,Livelink:
 (https://tools.cisco.com/cws/livelink?func=ll&objId=3108898&objAct
ion=browse&sort=name)
 Includes instructions on how to raise a case in the event of a query
with regard to reports or access issues.
Presentation_ID
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POS Billing Process
POS Billing report
Presentation_ID
© 2006 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
Summary of Total current,
outstanding and escalated
billing (same day price)
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POS Billing Process
POS Billing report Tabs
The POS Billing report tabs
 CSSP Billing- Contain a summary of all billings (Current month,
Outstanding and Escalated Billing
 Top Opps- Provide a summary of sum of service not sold per EndCustomer global ultimate name
 End User- Provide a summary of sum of service not sold per EndUser and their address
 Company Details- List of serial numbers with same day price per
BID, End-User and Ship to
Presentation_ID
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POS Dispute Process
How to log a dispute case
• Dispute Should be raised by Partner within 10 days of
receiving the Monthly POS billing report
• If Disputes is raised after the 10 days window SSC can
not guarantee to have all serial number excluded (if
any) in the next POS billing report
• The Level 1 SSC agent is responsible for resolving the
case within the defined SLA
Presentation_ID
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How can you contact SSC Team
Phone Support
 SSC Team can be contacted via phone on the
following number
 Through CIN:- CIN Line + 32 2 704 5555
http://www.cisco.com/en/US/support/tsd_cisco_w
orldwide_contacts.html
 The main line can also be used to escalate an
existing case with SSC Team.
Presentation_ID
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How can you contact SSC Team – On Line
Presentation_ID
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POS Dispute Process
How to log a dispute case Category to select in SSC
is: « General information
>Support >POS Billing
>Disputes »
Enter Subject line as:
Partner Name – Country –
Month Billing Disputes
Provide detailed description
on Disputes + Monthly POS
Billing report with lines in
dispute highlighted
Attachment
Presentation_ID
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POS Billing Process overview
Partner
1T partner buys
product via Disti
Disti
AR Team Cisco
Disti
submits
Weekly POS
to CISCO
AR
Database
uploaded
weekly with
POS data
Removed AR
database
Partner places
quote
And Orders for
Uncovered products
Monthly
CSSP
Mandatory
partners –
extract
detailing
uncovered by
Partner
Remain in AR
database
SSC
Produce
monthly
report per
partner – of
outstanding
billing – post
to live link
site and
email partner
Collates and
excludes –
valid
disputes
Uncovered
products
CSAM
Work with
partners to
Resolve and
order
Escalation and
partner
relationship
responsibilities
Works on
and resolves
case
Partner lodges any
dispute with SSC
Receives update
Presentation_ID
© 2006 Cisco Systems, Inc. All rights reserved.
2 Way Relationship
Cisco Confidential
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POS CSSP non SP – Framework
FY10 Framework
Reports
SSC
Approval /
Deny
Presentation_ID
Partner
Queries /
Disputes /
Exceptions
© 2006 Cisco Systems, Inc. All rights reserved.
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CSAM
Enforcement
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Presentation_ID
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POS Billing Report
The Complete tab contain:
 BID, BID Name and Disti Name
 End-User Details
 Items names, PO number and serial number
 CISCO Ship Date- Date Shipped from Cisco
 POS TRAN DATE- Date shipped from Disti
 Order Number- Product SO #
 Service Levels Tab- The price for the different service levels
 SumOfSVC NOT SOLD- Value of SVC Not attached
 SumOfNew Svc Sold- Value of SVC attached
 SumOfTotal Svc- Total Potential SVC
 Month- Fiscal Period ID - Calendar Shipment Month
 Billing Flag- Current, Outstanding or Escalated - Based on
Calendar Shipment month
Presentation_ID
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Escalation Criteria
Before an escalation is initiated, there are some criteria
which need to be respected for the escalation to be a valid
one. The following issues will be considered as being a
valid escalation:
 Business impacting
 Not satisfied with response on case
 Not satisfied with response on case from third party
 Wrong case handling
 Missed SLA
Presentation_ID
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