Effectively Engaging
Multiple Generations
Presented By:
Michelle DiTondo
Sr. Vice President
Human Resources
Today’s Workplace
4 generations working together
• Silent Generation
• Baby Boomers
• Generation X
• Millennial Generation
So What?
QuickTime™ and a
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Northwestern’s Lacrosse
Team at The White House
NU Lacrosse Team at The
White House
Public: You Wore Flip Flops to the White House?
Parent: “It Mortified Me”
Player: These were nice $16 Flip Flops with Rhinestones
Engaged Employees=Growth
Engaged
Employees
Value
Customer
Satisfaction
Customer
Loyalty
Growth
The Generations
Generation
Silent
Generation
Baby
Boomers
Generation
X
Millennials
Current
Age
66-88
years old
47-65
years old
29 - 46
years old
28
and younger
Defining
Events
Great Depression
WWII
The New Deal
Vietnam War
Rejection of
Traditional Values
Personal Computers
Cold War
Divorce
Internet
A Dangerous World
The Great Recession
Technology
Radio
8 - track
Communicate
In person
Telephone
Cell Phones
Text Message
Defining
Movies
The Best
Years of Our
Lives
The Big Chill
Breakfast
Club
The Social
Network
Compact Disc iPhone/iPad
Silent Generation
• Disciplined
• Loyal
• Traditional Work Ethic
• Sacrifice for the
Common Good
• Respect Authority
• Obey the Rules
• Patient
Baby Boomers
• Workaholics
• Optimistic
• Personal Gratification
• Recognition
• Like to Be Involved
• Health & Wellness
Generation X
• Independence & Self
Reliant
• Resilience
• Fluid careers - lateral moves
• Value Free Time
• Fun in the workplace
• Creative Risk Takers
• Diversity is the Norm
Millennial Generation
• Extremely Confident
• High Expectations
• Social
• Value Diversity
• Thrive on Challenge & Growth
• Tech Savvy
• Want Instant Feedback
Engaging the Generations
• Work for personal fulfillment and satisfaction
• Highest indicator of satisfaction is to feel
valued on the job
• 70% of all employees want an environment
where they are recognized and
appreciated
• Career development is a priority
• Flexibility is important
Successfully Managing
Across Generations
• Discuss expectations and ask people about
their needs and preferences.
• Offer options that suit their needs and
preferences
• Personalize your style and be flexible
• Build on strengths of a diverse team
• Pursue different perspectives
Leverage Diversity in Generations
Four Keys to Success
Create
Encourage
Reward
Value
Leverage Multiple Generations
• Create mentoring opportunities
across generations
• Encourage individual growth and
development
• Value individual contributions in
ways that are meaningful
• Reward individual contribution and
achievements
Management Associate
Program
• New College Graduates
• Class of 40 MAPS
• Focus on Teamwork and Socializing
• Emphasize Unique Experiences
• Fun, Engaging, Fast Paced &
Challenging
• Connected through Social Media
• Feeling of Prestige and Importance
Management Associate
Program
• Work in Front Line Jobs
• High Expectations to be Disciplined
• Coaching and Counseling
• You Need to Be Successful to Continue
Management Associate
Program
On the Job Advisors
Management Associate Program
Senior Leader Mentors
Four Keys to Success
Create
Encourage
Reward
Value
Questions?
Michelle DiTondo
Sr. Vice President
Human Resources
Mditondo@mgmresorts.com