Welcome to this helper.
Click on the image of your phone for a guide to popular functions.
Click on the
logo to return to this first page.
Click on
to show handset buttons.
Mitel 5212
Mitel 5224
make a call
Your Mitel 5212
transfer a call
put a call on hold
forwarding calls
phonebook
voice mail
Use this helper to guide you through the key features of
your phone. Navigate with the purple buttons on the right
and use the show me button to identify keys.
Show me
other features
contact details
to make a call
Pick up the handset & dial the number.
(prefix with 9 for an outside line).
transfer a call
or
Leave the handset on hook & dial the number
Note: You will now be using handsfree, to take the call off
handsfree pick up the handset.
Show me
put a call on hold
forwarding calls
phonebook
voice mail
other features
contact details
Mitel 5212
make a call
You can transfer a call without waiting for an answer, or wait
until the phone is answered, announce the call & then transfer.
To transfer without announcing - press the
[Trans/Conf]
button, dial the extension
number & replace the handset to complete the
transfer.
To transfer & announce - press the [Trans/Conf]
button, dial the extension number & wait for an
answer, announce the call & then replace the
handset.
If no answer or can’t take the call, press the
[Cancel]
button to return to the call.
Note: If you are using a headset press the [Release] key to
complete the transfer.
Show me
to transfer a call
put a call on hold
forwarding calls
phonebook
voice mail
other features
contact details
Mitel 5212
make a call
Press the red [Hold]
button.
To take a call off hold press the flashing Prime Line
key.
Only one call can be active at a time.
The Prime key is lit when there is a call on hold.
transfer a call
to put a call on hold
Show me
forwarding calls
phonebook
voice mail
other features
contact details
Mitel 5212
make a call
Call Forwarding redirects all incoming call to
another number or voicemail.
Press the Blue [Superkey]
& press # until
you see “Call Forwarding” in the display, press *
for yes.
Select the type of call forward you wish to use
e.g. Always, B-Int, B-Ext, NA-Int, NA-Ext
Press * to review and * to program. You can
now enter the call forward number (for
voicemail enter 35100). Press the
down
arrow key to save.
To activate the call forward, use a preprogrammed key or, after saving the call
forward, press * to change and # to turn on.
transfer a call
put a call on hold
to forward a call
phonebook
voice mail
Show me
other features
contact details
Mitel 5212
make a call
To find a phone number press the Blue [Superkey]
& * for Phonebook.
Enter the first 2 or 3 characters of the persons
name.
If you need to move the cursor left or right use
the * key (left) & # key (right)
Show me
transfer a call
put a call on hold
forwarding calls
Press 0 to lookup, use * to call and # to retry
to use phonebook
voice mail
other features
contact details
Mitel 5212
The first time you access your voice mail you
will have to complete a tutorial.
To access Voice Mail press dial 35100. Enter your
default pass code, this is: 1234
The tutorial will ask you to: • Change your password (to a 4 digit number)
• Record a mailbox name eg: Chris Jones
• Record a greeting
You will not be able to listen to any messages until you have
completed the tutorial.
Show me
to listen to messages
make a call
transfer a call
put a call on hold
forwarding calls
phonebook
to use voice mail
other features
contact details
Mitel 5212
An orange flashing light on your handset &
‘Messages’ in the display indicate that you have a
voicemail message.
make a call
transfer a call
To listen to your messages: Press the lit [Message Waiting]
button then
press # to call voice mail. Put in your password
& follow the instructions.
put a call on hold
forwarding calls
Press 7 to listen to a new message.
When listening to a message you can: Press 5 to save, 3 to delete, * to rewind & # to
fast forward.
Show me
phonebook
to use voice mail
previous…
other features
contact details
Mitel 5212
make a call
To conference a call, during a call, press the
[Trans/Conf]
button.
Dial the number of the person you wish to
conference with, when they answer press the
[Trans/Conf]
button again.
transfer a call
put a call on hold
forwarding calls
To view call records, press the Call History key
& select Missed, Made or Answered Calls. Use
the
buttons to view.
To call a number use the * button to select.
Show me
next…
phonebook
voice mail
other features
contact details
Mitel 5212
make a call
To adjust the LCD contrast use the
volume buttons whilst the phone is idle.
transfer a call
To adjust ringer volume (when your phone is
ringing) press the
volume buttons.
put a call on hold
To adjust call volume, lift the handset & press
the
volume buttons.
forwarding calls
phonebook
Show me
previous…
voice mail
other features
contact details
Mitel 5212
back
make a call
Volume buttons
Speaker button
Mute button
transfer a call
Blue Superkey
Cancel button
put a call on hold
Redial button
forwarding calls
Message waiting button
phonebook
Trans/Conf button
voice mail
Hold button
other features
Programmable keys
Prime key
contact details
Mitel 5212
make a call
Your Mitel 5224
transfer a call
put a call on hold
forwarding calls
phonebook
voice mail
Use this helper to guide you through the key features of
your phone. Navigate with the purple buttons on the right
and use the show me button to identify keys.
Show me
other features
contact details
to make a call
Pick up the handset & dial the number.
(prefix with 9 for an outside line).
transfer a call
or
Leave the handset on hook & dial the number
Note: You will now be using handsfree, to take the call off
handsfree pick up the handset.
Show me
put a call on hold
forwarding calls
phonebook
voice mail
other features
contact details
Mitel 5224
make a call
You can transfer a call without waiting for an answer, or wait
until the phone is answered, announce the call & then transfer.
To transfer without announcing - press the
[Trans/Conf]
button, dial the extension
number & replace the handset to complete the
transfer.
To transfer & announce - press the [Trans/Conf]
button, dial the extension number & wait for an
answer, announce the call & then replace the
handset.
If no answer or can’t take the call, press the
[Cancel]
button to return to the call.
Note: If you are using a headset press the [Release] key to
Show me
complete the transfer.
to transfer a call
put a call on hold
forwarding calls
phonebook
voice mail
other features
contact details
Mitel 5224
make a call
Press the red [Hold]
button.
To take a call off hold press the flashing Prime Line
key.
Only one call can be active at a time.
The Prime key is lit when there is a call on hold.
transfer a call
to put a call on hold
Show me
forwarding calls
phonebook
voice mail
other features
contact details
Mitel 5224
make a call
Call Forwarding redirects incoming call to another number or
voicemail.
Press the Blue [Superkey]
. Press the Yes
softkey until you see “Call Forwarding” in the
display, press the Yes softkey again.
Select the type of call forward you wish to use
e.g. Always, B-Int, B-Ext, NA-Int, NA-Ext.
Press Yes to Review and Yes to Program. Enter
the call forward number (for voicemail enter
35100) press the Save soft key.
To activate the Call Forward, use a preprogrammed key or when the Call Forward is
saved press the Change softkey and use the
Show me
Turn On softkey.
Mitel 5224
transfer a call
put a call on hold
to forward a call
phonebook
voice mail
other features
contact details
make a call
To find a phone number press the Phonebook soft
key.
transfer a call
Enter the first 2 or 3 characters of the persons
name.
put a call on hold
Press the Lookup soft key, you can then use the
call, Next or Retry soft keys.
Show me
forwarding calls
to use phonebook
voice mail
other features
contact details
Mitel 5224
The first time you access your voice mail you
will have to complete a tutorial.
To access Voice Mail press dial 35100. Enter your
default pass code, this is: 1234
The tutorial will ask you to: • Change your password (to a 4 digit number)
• Record a mailbox name eg: Chris Jones
• Record a greeting
You will not be able to listen to any messages until you have
completed the tutorial.
Show me
to listen to messages
make a call
transfer a call
put a call on hold
forwarding calls
phonebook
to use voice mail
other features
contact details
Mitel 5224
An orange flashing light on your handset &
‘Messages’ in the display indicate that you have a
voicemail message.
make a call
transfer a call
To listen to your messages: Press the lit [Message Waiting]
button
then press # to call voice mail. Put in your
password & follow the instructions.
put a call on hold
forwarding calls
Press 7 to listen to a new message.
When listening to a message you can: Press 5 to save, 3 to delete, * to rewind & # to
fast forward.
Show me
phonebook
to use voice mail
previous…
other features
contact details
Mitel 5224
make a call
To conference a call, during a call, press the
[Trans/Conf]
button.
Dial the number of the person you wish to
conference with, when they answer press the
[Trans/Conf]
button again.
transfer a call
put a call on hold
forwarding calls
To view call records, press the Call History key
& select Missed, Made or Answered Calls. Use
the
buttons to view.
To call a number use the soft keys to select.
Show me
next…
phonebook
voice mail
other features
contact details
Mitel 5224
make a call
To adjust the LCD contrast use the
volume buttons whilst the phone is idle.
transfer a call
To adjust ringer volume (when your phone is
ringing) press the
volume buttons.
To adjust call volume, lift the handset & press
the
volume buttons.
put a call on hold
forwarding calls
phonebook
Show me
previous…
voice mail
other features
contact details
Mitel 5224
back
make a call
Volume buttons
Speaker button
Mute button
transfer a call
Blue Superkey
Cancel button
put a call on hold
Redial button
forwarding calls
Message waiting button
phonebook
Trans/Conf button
voice mail
Hold button
other features
Soft keys
Programmable keys
Prime key
contact details
Mitel 5224
make a call
All telephone & network issues, queries & new
requests are to be reported to the
Derbyshire County Council Help Desk via: Dial: 7777
transfer a call
put a call on hold
or
VOIP: 37777
forwarding calls
phonebook
voice mail
other features
contact details
Mitel 5212
make a call
All telephone & network issues, queries & new
requests are to be reported to the
Derbyshire County Council Help Desk via: Dial: 7777
transfer a call
put a call on hold
or
VOIP: 37777
forwarding calls
phonebook
voice mail
other features
contact details
Mitel 5224