Mitel Implementation Services QUICK FACTS: 1. Standard Project Management is a full service suitable for medium to large complex projects. 2. Premium Project Management is a full service suitable for large and complex projects. 3. Remote Project Management is a remotely delivered service suitable for small to medium sized projects. 4. Project Co-ordination is a remotely delivered basic service for very small projects. Project Management The Mitel® service portfolio offers a complete range of advanced services designed to ensure that you always get the best return on investment in communications infrastructure and applications. Mitel services are delivered by our Professional Services team, a center of excellence for Mitel and other manufacturers’ products and solutions. Project Management is critical to the successful implementation of any new voice converged solution or major upgrade. Mitel’s Project Management group has many years of experience implementing large and complex Mitel based solutions. As active corporate members of the Association of Project Management (APM) in the UK, and the Project Management Institute (PMI) in the US and Canada, each project is managed to industry best practice processes. The Mitel Project Management group is committed to delivering projects to clients based on the core principles of quality, time, and cost. A proven project management methodology cuts project implementation timescales, improves performance, and creates consistency by creating and establishing robust project management processes and methods. All Mitel projects are delivered through our own best practice measurable project phases and Mitel is flexible enough to compliment any customer processes. By monitoring all projects through a corporate PMO, Mitel brings costs under control, obtains effective management decision making information, reduces delivery timescales and risk, and benefits from promptly scalable project management by supporting your project people with specialists. In order to ensure a successfully delivered solution, all Mitel installation projects require either a full Project Management service such as Premium or Standard Project Management, or a remotely delivered Project Management service or Project Co-ordination service. Key Features Mitel has a large selection of Project Managers and Project Co-ordinators with many years of experience in both local and global communications projects. In the UK, all Mitel Project Management staff are Prince 2 qualified and work to APM best practice standards. In the US and Canada, Project Managers are PMP qualified and work to PMI best practice standards. All Mitel Projects are supported by a Project Management Office (PMO) offering support, guidance, and documentation. Mitel Project Management capabilities can be integrated with the customer’s project management to support complex deployments / architectures or application intensive solutions. Mitel has an excellent track record in delivering medium to large complex projects, on time and to specification. Mitel Project Management experience and capabilities extend beyond Mitel Networks products and services. Project Management Service A typical Project Management service comprises the following elements: • Engaging with Mitel sales and pre-sales resources to ensure that customer requirements are clearly specified, documented, and focused on the operational needs of the customer www.mitel.com • Ensuring that the agreed Statement of Work (SoW) captures all of the customer responsibilities and Mitel deliverables so all parties are clear about the deliverables and scope of the project • With the exception of Remote Project Management, on site project meetings such as the project kick-off meeting, any mid project progress meetings, and project close out and review meetings* • Project Management of third-party product supplied by Mitel as part of a new system order • Project Management of customer sourced thirdparty equipment • Creation of appropriate project documentation, such as: - Project Plan - Project Schedule - Risk and Issues Management Plan - Meeting minutes - Site documentation - Health and safety - Method statements - Project status reports - Acceptance Test Plans - Project sign-off * Project meetings are dependant on the number of days of project management purchased. Project Co-ordination Service In addition to Project Management, Mitel offers a Project Co-ordination service which is delivered remotely. This service does not include site visits and is delivered through project co-ordination staff or a System Implementation Specialist based out of one of Mitel’s regional office. This provides a basic level of support, securing engineering resource, input into client supplied project documentation scheduling, and administrative input. Global Headquarters U.S. EMEA CALA Asia Pacific Tel: +1(613) 592-2122 Fax: +1(613) 592-4784 Tel: +1(480) 961-9000 Fax: +1(480) 961-1370 Tel: +44(0)1291-430000 Fax: +44(0)1291-430400 Tel: +1(613) 592-2122 Fax: +1(613) 592-7825 Tel: +61(0) 2 9023 9500 Fax: +61(0) 2 9023 9501 For more information on our worldwide office locations, visit our website at www.mitel.com/offices THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains. M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders. © Copyright 2011, Mitel Networks Corporation. All Rights Reserved. GD 1376_8296 PN 51016424RA-EN