Who Is TruHome
Solutions?
TruHome Solutions
About TruHome
Credit union owned, full-service mortgage company
Created to serve credit unions and their members
Established in 2004
Over $2B originations and $1.8B servicing
Nationwide clients with assets from $25M to $1.7B
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TruHome Solutions, LLC - Ownership
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Why TruHome Solutions
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We deliver a fully customizable private labeled model enables credit
unions to be at the forefront of the relationship with their members.
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We provide a mortgage experience that will exceed the credit union
members’ expectations and deepen their loyalty to the institution.
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We offer the scale and a pricing structure that will eliminate fixed
costs, improve profitability and eliminate the need to manage the
ever fluctuating mortgage market.
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We provide an industry-leading level of mortgage expertise and
experience paired with best-in-class technology systems to
support the credit union and its members every step of the way!
Private Labeled Partners
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Private Labeled Partners
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Private Labeling
Our mortgage program is completely private labeled to each Credit
Union
» Phone Systems
» Mortgage Documents
» Origination Web Site
» Servicing Web Site
» Monthly Billing Statements
» All Member Correspondence
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Custom Mortgage Solutions
Provide Service
Deliver the ultimate service experience for each member that they are accustomed to on
other products.
Create Results
We provide the credit union the ability to determine the level of profitability that they would
like to achieve.
Form Partnerships
Create a partnership that integrates TruHome into each credit union to provide the
expertise that members deserve with the mortgage program
Deepen Relationships
Develop a deep relationship with your members that will ultimately improve household
relationship profitability, increase market share, and create even more member loyalty
with your most sticky product
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Delivering the Member Experience - Origination
Our seamlessly integrated solutions supports credit unions ability
to offer mortgages to your member through multiple channels:
Branch Locations
Call Center
Primary Website
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Service Standards – Commitment to the Member
We are credit union owned, our employees are committed to a
higher level of service to ensure the lending process is efficient,
friendly, and accurate.
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Commitment to counsel the member
Provide timely and accurate disclosures
Personal calls to answer member questions
Committed to keeping the member informed
Deliver letters of appreciate to the member
Encourage feedback through Member Survey’s
Welcome the member with Servicing Letter
“We follow the credit union philosophy, we treat your members as you would”
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Extensive Mortgage Products
Enhance your product offering to your members by utilizing our
partnerships in the secondary market.
» Approved Seller/Servicer with
FNMA/FHLMC/GNMA
» Approved Sub-Servicer with FHLB
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All Conventional FNMA/FHLMC
products, including FHA/VA/USDA
» Aggregated Pricing with GSE’s
“It’s up to you to determine the products your credit union offers”
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Delivering the Member Experience - Servicing
We can easily manage your member’s mortgage loan with our
experienced, dedicated, and efficient personnel.
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Escrow Analysis
Tracking
ARM Change Notifications
Collections
Payoff & Release
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Tax & Insurance
Regulatory Letters
Year-End Reporting
Investor Reporting
Bankruptcy & Foreclosure
Servicing Mortgage Loans in 50 States
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