A successful Employee Concern Management process includes the following best practices: Why care about employee concerns? OSHA recognized several companies as part of the Voluntary Protection Program- A Model of Safety and Health Excellence That Works! Included in the highlighted programs is a Safety Concern Notices program allowing employees to submit notices to report hazardous conditions and provide suggestions. A Canadian company was cited for their employee’s failure to effectively use the company’s Internal Complaint Resolution Process. The process is intended to provide employees the opportunity to have their safety concerns addressed in a timely fashion, and is a regulated requirement under Part II of the Canada Labor Code. • An easy means for employees and/or safety committees to report concerns • Method of assigning action items to a responsible individual • Tracking mechanism to ensure all concerns have been addressed • Feedback loop to the employee reporting the concern on the status of the item The Gensuite Concern Reporting application was developed in 2005 to precisely meet these process needs and is being used by ~830 sites world-wide. On average, annual site productivity savings has been estimated at $6K per site!* *Productivity savings based on a site with 100 employees and an estimated 129 hours of managing and tracking employee concerns at a rate of $45/hr. Management of employee concerns from reporting to resolution is critical to increase employee involvement and avoid citations! More Information? Just check out Gensuite Help Me!… • Click Help Me! from Gensuite Home for more information on Concern Concern Reporting Functionality Enable site employees to quickly report safety concerns or near-misses in local language (no permissions required) Link the site EHS Homepage to the simple “shop-floor” Concern Reporting display page that’s been customized to the site’s needs Eliminate paper-based and/or manually-intensive concern follow-up and resolution processes Automatically notify assigned responsible person for concern(s) follow-up via email; provide weekly status reports to all dept/sub-dept safety leads Automatically notify submitters via email when concerns are closed Escalate concerns to Measurements Reporting, ATS, Calendar, or Initial Injury Reports for follow-up when required Track and trend concerns by scope (e.g. Business, Org, Custom Group, Site, Dept, Sub-Dept) and type Streamline process using 100% Pocket PC-enabled features Customize… include file attachments for concerns Monitor using monthly site status summary email Reporting or any other Gensuite app! • Ready to get started? Check the Quick Start Guide. • Click on the Help Me link • Click on the link for the New User Guide • Keyword search Answer Wizard for common questions • Click Need Training for upcoming training!