Operations Academy
Senior Management
Program
Next Offering
October 7-17,2014
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Overall Program Description

Emphasis on Surface Transportation System
Management and Operations (TSM&O)

2 week “Total Immersion” course with
pre-study requirements

Intended for practitioners desiring
advancement & recognition in Operations

Focuses on the unique aspects of surface
transportation M&O
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Program Objectives

Describe the impact of TSM&O on mobility and
safety

Manage an organization whose primary
mission is TSM&O

Advocate the creation of an operational focus
within their agencies

Demonstrate knowledge of the technical tools
of TSM&O and the conditions under which they
can be effectively applied
3
Additional Benefits

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For the individual
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Networking with peers from other jurisdictions
National recognition
CEUs and certificate of completion
Recognition from employer
To the agency
•
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Individuals trained in operations
Ability to develop an operations focus
A constructive analysis of the agency’s current focus
on management and operations
4
Student Profile
Mid to high level managers whose
existing or future responsibilities include
management and operations of the
transportation system
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Student Examples
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Manager of Traffic Operations
District/Division engineer
Regional Director
Director of Maintenance
Transportation Operations Center Manager
Manager of Traffic Engineering (state or local)
Senior Transportation Planner (state, local or
MPO)
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Curriculum
HOURS
Pre-study
20
Classroom Lectures
35
Workshops
18
Field Visits
18
Dinner/Lunch Speakers
5
Opening/Closing
4
Totals
100
7
Pre-study

Needed to ensure participants enter program with the
same basic level of knowledge in certain topic areas

Occurs over a two month period

Required time depends on the student’s background

Summary of Subjects:
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Traffic management
Incident management
Emergency management
Freight
Traffic engineering including a survey of traffic flow theory
Tools of operations (devices and systems)
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Topics of Classroom Lectures

Overview of Operations

Making Managers Into Leaders
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Operations Capability Maturity Model (CMM)
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Traffic Incident Management

Customer Service

Integrating Planning and Operations
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Performance Measures/Data Visualization
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SE/ConOps/Benefit Cost
9
Speakers & Topics

Stephen Brich – Safety and Operations

Bob Marbourg – Communicating with Your Customer

Stan Young– Travel Time Management
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Rebecca Brewster – Freight Goods Movement
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Shelley Row– Connected Vehicles
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Phil Tarnoff – Workforce Development
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Emil Frankel – The Future of Transportation
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Jeff Paniati – Closing Keynote
10
Field Visits

Three Field Visits
• Freeway Service Patrol Ride-along
• Two Traffic Operations Centers
• State & Local

Work Group Analysis of Site Activities
Using the CMM
11
Workshops
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Real-world problems
Participants Split into Work Groups
Group Problem Solving Including Role Playing
Develop Brief Report
Deliver Solution to Class via PowerPoint
Presentation
Reinforce the CMM
12
Participant Selection

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Competitive Selection Process
Must be Nominated by a Public or
Federal Agency
Competitive selection based on:
• Level of Interest
• Relevance
• Geographic and Functional Diversity
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Costs


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Program Fee - $3,875
Food and Lodging - $1,896
Travel Cost
• Responsibility of Participant
• Dependent upon origin city
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Potential Scholarships

FHWA

I-95 Corridor Coalition
• Funding SHRP2 L01/06 Lead Adopter States
• Work through your state
• Up to 14 for its member agencies
http://www.operationsacademy.org/SM-scholarships.html
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First Nine Sessions Successful

238 Participants from all over the US
• Washington State to Florida
• All Completed and Passed Program
Requirements
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Program Evaluations High
Networking a Key Outcome
• Developed a List Serve that is Very Active
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Student Feedback
“The Operations Academy is a once in a career
opportunity to enrich your professional development
while positioning you to influence the TSM&O
direction of your own agency. I highly recommend
the program to transportation professionals; it is well
worth the time commitment.”
- Anne Reshadi, Systems Operations/Electrical Engineering,
Wisconsin DOT
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Student Feedback
“In two weeks, this program makes you a believer in
TSM&O. It’s not your typical course program. The
mix of field study, classroom lectures from experts in
the field, and workshops makes it enjoyable and
interesting. I have gained not only new knowledge,
but new friends who will help me to make needed
changes long after our class ends.”
- Mary Ridgeway, Assistant Division Administrator, Federal
Highway Administration
18
Student Feedback
“Smarter use of our existing transportation
system is the only answer for the future. If
you would like to help lead your organization
to effective systems operations and
management, then the Operations Academy
is for you.”
- Aaron Johnson, Traffic and Safety Engineer, Michigan DOT
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Student Feedback
“This was an incredibly comprehensive
program. I will be able to apply concepts
learned right away, not only from the
country’s expert in operations, but from our
peer states’ experiences as well. I will
recommend the program strongly to others in
my state!”
– Rob Limoges, Civil Engineer, New York State DOT
20
Student Feedback
“The Operations Academy provided a
strong, relevant program which
addresses many of the problems and
issues I face on an on-going basis.”
- Bill Legg, State ITS Operations Engineer,
Washington State Department of Transportation
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October 2014 Session
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October 7-17, 2014
Nomination Forms Due: June 6, 2014
Selecting 28 Participants
Notification of Acceptance: June 27, 2014
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Contact Information
Website – www.operationsacademy.org
Kathleen Frankle
410-414-2925
kfrankle@umd.edu
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