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Anywhere,
Anytime.
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InterBAG
Interline Baggage
Tracking and
Reconciliation
Issues:
InterBAG
1.
Missed bags increase costs
- Shipping a missed bag is expensive
- Delaying a plane is very expensive
- Wasted time handling missed bags
2.
Missed bags cause delays
- As above, plane delays or extra labor
3.
Missed bags make customers unhappy
- Travelers are annoyed
- Airlines lose reputation
InterBAG
Goals:
InterBAG
-
To save time and money.
-
To provide real-time data to make
informed decisions.
-
To improve customer satisfaction and
loyalty.
-
TO ALWAYS KNOW WHERE ALL BAGS ARE
SUPPOSED TO BE.
InterBAG
Real-time Database
• Updated as each scan activity is performed and
each message is received.
Tracking
• Starts at the Interline Connection Desk.
• Through TSA screening.
• To Handoff to Transportation Vendor, Receipt
from Transportation Vendor at next terminal, &
Tender back to carrier.
This allows the user to identify short connection
“hot bags” and prevent wrong connections.
InterBAG
Sample alert
showing a hot bag
upon scanning a
bag tag. The
baggage handler is
informed that this
bag is a priority for
delivery now.
InterBAG
In addition to hot bags, you’ll receive the
information you need to make critical decisions.
Know that a bag is too late no matter what, so
that other bags that can be delivered in time
will take priority.
Know at departure time whether it’s better to
delay take off a few minutes to load a number
of late bags, or know that it’s better to take off
now if you’re only waiting for one or two.
InterBAG
InterBAG
InterBAG
• Features Include
Data validation at the point of capture.
Encrypted data transmissions.
Complete BSM & MVT processing.
Data is immediately available at all points.
Tag information searchable by passenger
name, flight, seat number, ticket and/or bag
tag number.
• Misconnect List available at flight closeout.
• Decision support assistance for baggage
connection flight hold.
•
•
•
•
•
InterBAG
InterBAG
• The user has the benefit of
•
•
•
•
100% Match, Track and Trace.
Lost bag claim reduction.
Mis-connect & Mis-routed bag claim reduction.
Decrease in theft because of complete
traceability and accountability of baggage
handling by location.
• Internet based Web access to all data,
reporting, and analysis functions.
• Leverage existing data flow.
InterBAG
• Leverage existing data
• Utilize the baggage, movement, and
passenger messages you are already
receiving.
• Use carrier SSIM schedule files.
The only added data stream is the scans of the
bag tags, which is a simple point & shoot
operation. Your operational investment is small.
InterBAG
INTERLINE CONNECTION DESK
POSSESSION – gather
bags and scan
Give bags to TSA
– scan ?
Give it to Triangle –
scan as TRANSFER TO
VENDOR
Distribute to carrier – scan as
HANDOFF TO CARRIER
InterBAG
Get bags back
from TSA – scan?
Vendor transports bag to
next terminal – scan as
NEXT TERMINAL
• Multi-level customer service improvements
• You are happier because you provide a better
service and save money doing so.
• Your customers, the carriers, are happier
because they endure fewer baggage transfer
problems.
• Your customers’ customers, the passengers, are
happier because baggage losses and delays
plummet, and times when it does happen it is
resolved much faster.
• And ultimately the entire airport community
benefits from fewer departure delays.
InterBAG
InterBAG
Minimum Connection Times
Ability to set individual MCT’s by Transfer Type.
 Domestic to Domestic
 Domestic to International
 International to International
 International to Domestic
- Real-time monitoring, based on scan event
time & actual bag movement.
- Identify problems as they occur.
- Measure, assess, & report what went wrong,
where, and when.
InterBAG
InterBAG
Scanner Options
•
•
Scanners are 802.11b wireless and can be used at any necessary location,
including outside the TSA screening area, bag make-up area, transfer area,
planeside, etc. Connection is by direct Ethernet for fixed scanners or 802.11b
for handhelds and wearables. Antenna placement depends on the physical
requirements.
The barcode on the back of each employee's airport ID is scanned and serves as
the user ID and pass code, which allows us to track each user's activity.
Supervisory override authority is based on this user ID.
Intermec 700 Series
MetoLogic
ScanGlove
Printer has
Bluetooth
connectivit
y to print
planeside.
InterBAG
The ScanGlove
scanner head talks
to the Intermec
700 series. The
Bluetooth earbud
fits under noise
protection
headsets
Forearm mount Intermec
CN 2 vibrates and flashes
The next generation wearable
terminal is the Symbol
WT40x0 configuration. Both
wrist- and hip-mounting are
available.
Motorola MC
series scanners
with GPS and
cellular data.
InterBAG
InterBAG
InterBAG
InterBAG
InterBAG
• Summary
• Use your own data to save you time and
money.
• Increase on-time performance.
• Avoid costly delays.
• Improve customer experience.
• Find where the problems are and correct
them.
• Know where your baggage is and make that
knowledge work for you.
InterBAG
InterBAG
Experience lost revenue due to
-
ChairTRAK
Slow notification of need
Slow employee response time
Loss of passenger paperwork
Fines for ADA non-compliance
Combines these data:
- SSIM flight schedules
- Movement messages
- BSM/PSM feeds
- Manual requests
- Boarding passes
- Location data from
RFID tags
to get many of the same
advantages as InterBAG.
ChairTRAK
Slow notification of need:
Sometimes an arriving passenger needing wheelchair
assistance isn’t known about until they or family
members come searching for aide upon arriving at
the gate.
ChairTRAK can monitor incoming Passenger Status
Messages, alert you hours in advance, and even
automatically schedule and dispatch assistance so
that the chair and attendant will already be waiting
at the gate.
ChairTRAK
Slow employee response time:
Typically attendants must report to the dispatch office
to receive their next assignment, which might end up
being quite some distance away. This is non-productive
time which could be put to better use.
ChairTRAK not only allows assignments to be sent to
the attendant’s mobile scanning device, but will also
schedule attendants based on who is closest to the next
passenger. This dramatically reduces idle time.
ChairTRAK
Loss of passenger paperwork:
Billing is based on the attendant submitting the
passenger’s paperwork, usually boarding pass
information and ticket number. These are collected
and submitted to the airline for reimbursement. If
the paperwork is lost or unavailable there is no
reimbursement.
ChairTRAK’s mobile scanners are used to capture this
information when the passenger is picked up and
transmit it to the central office. The billing records are
summarized by carrier and invoices generated, with
proof of service.
ChairTRAK
Fines for ADA non-compliance:
ADA Regulations require that the attendant remain with
the passenger at all times. The fines for non-compliance
can be large.
ChairTRAK location tracks both the attendant and the
passenger wheelchair in real-time. Evidence can be
produced proving that the attendant remained with the
patient. The system can also send real-time notices of
any discrepancy as it happens, alerting supervisors and
even dispatching additional staff to the location should
the passenger be unattended for even a few moments.
ChairTRAK
Other advantages:
- Monitor attendants to make sure they are available
and staying with the job.
- Passenger access allows concerned family members
to bring up a map of the airport and find out where
their loved one is in real-time.
- Allow an attendant to page another attendant should
the passenger need to use a bathroom and not be
the same sex as the attendant.
- Automatically send alerts for unexpected situations
such as out of bounds, too fast or too slow movement.
ChairTRAK
• Summary
• Save you time and money by reducing wasted
employee time.
• Improve response time.
• Avoid lost paperwork.
• Improve customer experience.
• Find where the problems are and correct
them.
• Know where your passengers are and make
that knowledge work for you.
ChairTRAK
Track
Anything,
Anywhere,
Anytime.
If you can think it ...
www.tacubed.com