Quality Management Program
(QMP)
A Tool for Section/Division
Member Leaders
Agenda
• What is QMP?
• What are the requirements?
• What are the recognition levels?
What is QMP?
• Management tool
• Process
– Plan
– Do
– Check
– Act
Management tool
• QMP outline
– Key dates
• Minimum requirements
• QMP level requirements
• Recognition cycle
– Tools available
• Timeline
• Templates
Plan
•
•
•
•
ASQ strategic direction
Assessment
Resources
What activities will the section/division
pursue for the year?
• How will the success be measured?
Do
• Comply with minimum requirements
• Complete and submit the business plan
and budget
• Conduct the activities planned
Check
• Generally happens simultaneously with
“Do”
• Monitor outcomes
• Compare to expectations
– Progress to plan
– Satisfaction
– Retention
– Loyalty
• Track results
Act
• What revisions might be needed:
– For the current plan/budget year
– For the following year
• Report results at the end of the year
• Use for next year’s planning
What are the requirements?
•
•
•
•
Minimum requirements
Business plan
Budget
Measures for retention, loyalty, and
satisfaction
Minimum requirements
• Not voluntary
• Corresponds to QMP Basics Level
• Must meet communicated deadlines
Minimum requirements
• Submit required elected officers and
appointed committee chairs by deadline
• Submit required pieces of the annual
financial audit by deadline
• Maintain minimum number of members
• Conduct regularly scheduled activities
• Uphold bylaws, policies & procedures, and
governing agreements
• Be a member unit in good standing
Officers/Committee Chairs
• Generally due by May 15 annually
• Submit via online entry tool
– For the coming term, changes to roster must
be submitted to
communitydevelopment@asq.org
Annual Financial Audit
• Due by August 15 annually
• Current and incoming Chairs, Treasurers,
and Audit Chairs contacted in June
– Required materials provided to each section in
this communication
Non-deadline requirements
• Minimum number of members is 30 for
sections; 50 for divisions
– Measured with June 30 totals
• Activities – captured in business plan
• Measured by exception:
– Good standing
– Adherence to bylaws, policies & procedures,
operating agreements
Business Plan
• Required by operating agreements;
monitored through QMP
• Use templates available
• Includes five required elements:
– Objectives
– Activities/tactics
– Measures
– Goals
– Results
Budget
• Required in operating agreements;
monitored through QMP
• Corresponds to business plan
• Use template available
Submission details
• Divisions: due June 30 annually
• Sections: due October 1 annually
• Submit to qmp@asq.org, Regional Director
(sections) or Group Facilitator (divisions)
What are the recognition levels?
• Level 1 - Basics
• Level 2 - Planning
• Level 3 – Performance (Total Quality and
Excellence)
• Levels of recognition are cumulative
Level 1 - Basics
• Not voluntary – recognition is earned based
on timeliness and absence of issues
• Submit minimum requirements by
deadlines
• Minimum number of members as of June
30
• No complaints related to:
– Activities
– Governance issues
Level 1 - Basics
• Recognition
– Use of annual Basics mark of excellence
– Announcement in Friday Fast Facts, Member
Leader Community of Practice
Level 2 - Planning
• Meet Basics level
• Submit annual business plan and budget
by deadline
• Recognition
– Use of annual Planning mark of excellence
– Announcement in Friday Fast Facts, Member
Leader Community of Practice
Level 3 – Performance
• Two separate performance recognition
opportunities
• Must meet Levels 1 and 2 to qualify for
either
– Total Quality/J.S. McDermond Total Quality
– Excellence
Total Quality
• Achieve 75% of the goals from the previous
year’s business plan
• Submit the following documentation to
qmp@asq.org, Regional Director
(sections), and Group Facilitator (divisions):
– Completed plan with results
– Letter verifying that 75% of the goals were met
Total Quality Recognition
• Use of annual Total Quality/J.S.
McDermond marks of excellence
• Announcement in Friday Fast Facts,
Member Leader Community of Practice
• 4 lapel pins
• World Conference
– Presentation of award
– Ribbon
– Listed in QMP awards program
Excellence
• Earn bronze, silver, or gold-level excellence
by meeting one, two, or three of the
following priorities:
– Retention: meet or exceed the overall section
or division average; measured from June 30
retention report
– Satisfaction*: meet or exceed the overall
section or division average
– Loyalty*: meet or exceed the overall section or
division average
*measured from annual Society survey
Bronze
• Meet 1 of the 3 priorities
• Use of annual Excellence Bronze mark of
excellence
• Announcement in Friday Fast Facts,
Member Leader Community of Practice
• Award mailed
• World Conference
– Ribbon
– Listed in QMP awards program
Silver
• Meet 2 of the 3 priorities
• Use of annual Excellence Silver mark of
excellence
• Announcement in Friday Fast Facts,
Member Leader Community of Practice
• Award mailed
• World Conference
– Ribbon
– Listed in QMP awards program
Gold
• Meet 3 of the 3 priorities
• Use of annual Excellence Gold mark of
excellence
• Announcement in Friday Fast Facts,
Member Leader Community of Practice
• 4 lapel pins
• World Conference
– Presentation of award
– Ribbon
– Listed in QMP awards program
Program Redesign
• QMP Committee working toward redesign
– Identify meaningful metrics
– Adjust comparison methos
– Communication
– Additional point award system for various
initiatives
QMP Online
• Visit the Member Leader Area on
http://asq.org
• Key Tasks, Quality Management Process
Summary
• QMP is a management tool that helps
section stability through frequent leadership
changes
• Participation facilitates compliance with
operating requirements
• Participation provides an opportunity for
recognition