Module 2
Supervisor – Behaviour Briefing
11th May 2012
Why are we here?
• Supervisors play a key role in the health and safety of any
contract or account.
• They develop, implement and monitor Safe Systems of
Work.
• They are “hands on” with the safety and standards of
workmanship in our workplaces.
2
What the course brings
• A clear understanding of what is expected of you
• Advice on actions/protocols with which you must comply
• Clarity of your responsibility to Carillion and your workforce
• Every Supervisor – Carillion and Trade Contractor will attend
this course
• A greater understanding of our expectations and your role
and responsibilities on Carillion Projects
3
Modules
Module 1
Supervisors- Expectation Briefing

Completed
Module 2
Supervisors - Behaviour Briefing
You will be
doing this now.
Module 3
Supervisors - Carillion Systems
and Processes Briefing
To be
completed
within 4 weeks
of start on site.
4
Our Expectations
• SAFETY FIRST!
• Our One Team approach,
• Our Rules,
• What Behaviours expected of you, and
• What Skills you will need.
5
Supervisors
Definition:
Supervisors are “those persons
directly supervising work activities.
They are the front line supervisors
with direct responsibility for putting
people to work and who will
typically brief their workers on how
to carry out their work and ensure
that they are carrying out their work
safely. ”.
6
• Carillion Building considers that
the role of “Supervisor” is key in
delivering industry leading Safety
Performance.
• All supervisors will be clearly
identified, usually by their “Black
Hat”.
Key Carillion Policies
•
Target Zero
•
Behaving Safely
•
Don’t Walk By
•
Carillion Values
4 Involve Your
Team
1 Deliver
Excellence
Behaving
Safely
3 Promote Risk
Awareness
7
2 Encourage
Others
Target Zero – Carillion
• In 2004 Carillion plc made an industry leading commitment to achieve
zero reportable accidents, “Target Zero”
• In 2011, The Carillion Building Accident Frequency Rate (AFR) fell by
23% to achieve 0.08. It is important that we continue to adopt the
strategic vision of ‘Target Zero’ as we move forward
• Each and every day, on each and every project and contract, we will aim
to have no accidents. If an accident does occur, we will learn from it and
improve for the future, and we will again target zero the next day –
targeting zero accidents every day
• As a Supervisor, your support and active participation is essential if we
are to succeed
8
Behaving Safely
•
We will achieve Target Zero by Behaving Safely in the
workplace.
•
The supervisor level within Behaving Safely has four key
areas:
1.
2.
3.
4.
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Deliver excellence
Encourage others
Promote risk awareness
Involve your team
1. Deliver Excellence
• Supervisors will…
• Visit the workplace often to
check on safety
• Explain to the team that we
expect safety excellence
• Help the team solve conflicts
between safety and productivity
• Challenges poor safety
behaviour
• Accept challenges yourself
10
• And this is what you won’t do…
• Set a bad example
• Be weak or hesitate to intervene
2. Encourage Others
• Supervisors will…
• Be enthusiastic about safety
initiatives; encourage
participation
• Seek and listen to your teams
concerns and ideas
• Recognise and reward good
safety performance
• Act fast on safety issues
• Encourage the team to report
hazards
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• And this is what you won’t
do…
• Avoid tough safety decisions
• Fail to consider team members
opinions
3. Promote Risk Awareness
• Supervisors will…
• Think about problems ahead,
ask “what could go wrong?”
• Be vigilant and aware of hazards
• Take time to plan and organise
my work
• Keep the workplace tidy
• Always check if I am not sure
12
• And this is what you won’t
do…
• Expect someone else to think
the job through for me
• Assume anything without
checking
4. Involve your team
• Everyone will…
• Work with your team so they
understand their responsibilities
• Hold regular safety discussions
• Support, coach and involve your
team in safety
• Be aware of team strengths
• Help the team to share safety
lessons
13
• And this is what we won’t do…
• Refuse to listen to your team
• Assume training and certification
= competence
Target Zero – Don’t Walk By
• Don’t Walk By (DWB) is a Carillion initiative in support of
Target Zero that enables any person to:
• Raise a Health and Safety concern,
• Suggest a Health and Safety improvement, and
• Ensure that issues are effectively resolved.
• Everyone is told about DWB at the H&S Induction,
• Everyone needs to take part,
• As a Supervisor, we expect you to:
• Support and champion DWB,
• Get your workforce to participate.
14
Carillion Values
• For Carillion Building to be a successful business, we need
you as a Supervisors working on our projects to work with us
and live our values.
•
•
•
•
•
Openness - Sharing honestly what we know, both good and bad
Collaboration - Working as one!
Mutual Dependency - We stand together!
Professional Delivery - Getting it right first time!
Sustainable Profitable Growth - Growing our business for
tomorrow as well as today!
• Innovation - Turning ideas into action!
15
Supervisors – Your Role
• In your role as a Supervisor you are appointed to manage your people
and put them to work safely
• You are responsible to ensure that your workforce is provided with
necessary information, including relevant aspects of other contractors’
work
• Ensure they are communicated and consulted on all matters of Health
and Safety
• You are responsible to ensure compliance with Carillion policies and
procedures, site rules, your company policies etc.
• Ensuring that your people have:
•
•
•
•
16
Safe access and egress
A safe place of work
Have and understand the safe system of work
The right tools and equipment
Supervisors – How we want you to behave
• The majority of accidents involve poor or inappropriate behaviour
• We want you to lead by example
•
Your behaviour will affect how others act
• We need your support in reaching Target Zero
•
Targeting zero cases of occupational ill-health and injury” not just reportable accidents
• To make the business incident free,
• We have a target of zero reportable accidents,
• Play your part
•
Take on board what we are about to explain to you
• Participate
• We need you to take a full and active part in Daily Coordination Meetings and the SAG
(Safety Action Group (or other safety meetings/forums))
• Make yourself known
•
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Make sure that you are easily recognised as being a Supervisor – Adhere with the
recognised Supervisor Dress Code – Wear your “Black Hat”.
Supervisors – Good and Bad
Open Discussion
Do you know what makes a good supervisor?
Mike Bassett video clip
http://youtu.be/J4x05Z3MSkQ
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Supervisors - How not to be a Bassett!
Did he:
• Deliver Excellence?
• Encourage Others?
• Promote Risk Awareness?
• Involve his team?
• Was he effective?
• Did he get the required result?
DON’T BE A BASSETT!
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Safety First
This means:
• Plan, Manage and Monitor your own works
• Ensure that a safe system of work is agreed and
adhered to
• Ensure your workforce is competent
• Provision of adequate resources
• Co-operate and co-ordinate with others working on the
project
Carillion Requires that you put Safety First
20
Safety First
We will now consider in detail your role in:
• Planning
• Managing
• Monitoring
• Communication
• Managing Change
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Planning
Plan – Safe Systems of Work
• A general method statement or safe system of work is submitted for the
work that your workforce performs on this project.
• It should cover all the activities that are to be carried out including delivery
and distribution of materials.
• A Risk Assessment is in place for every task.
• These are submitted to Carillion Management for review in good time and
that work doesn’t start without agreement.
• They are kept valid and up to date.
• Point of Work Assessments are completed at the workplace and
submitted on a daily/shift basis and where situations change, require
detailed attention or workplace interfaces change.
• Consider interfaces with other contractors.
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Plan the Works
• You must fully assess and plan the works and get them approved.
• Right people, Right equipment, Right method
• Follow the SSOW – Must be seen and agreed by Carillion
• Ensure right PPE, standard, task specific
• Communicate with your workforce
• Brief the workforce on the SSOW
• Review and maintain safe system of work by POWAs
• Attend Coordination Meetings
• Manage interfaces through 4Cs, daily briefings/ coordination meetings etc,
• Logistics – Access, material storage and distribution, waste
• Have a Plan B – Planning for Change
• Where/when change occurs, undertake a Point of Works Risk Assessment
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Plan for Top 5 Risks
• Consider and Plan for the key
hazards and risks.
• Relevant to the task/activity
• Relevant to the workplace
environment.
Consider the Top 5 Risks.
• W@H
• Electricity
• Trapped/ Crushed
• Vehicle Movements
• Fire/ explosion
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Behaviours
• Supervisors will…(Promote
Risk Awareness)
• Think about problems ahead,
ask “what could go wrong?”
• Be vigilant and aware of
hazards,
• Take time to plan and organise
my work,
• Keep the workplace tidy,
• Always check if your not sure,
• Carefully re-assess risks when
things change.
26
• And this is what you won’t
do…
• Expect someone else to think
the job through for you,
• Assume anything without
checking.
Skills
Do:
Don’t:
• Actively involve your team and
others in planning the works.
• Rush into an activity without
assessing the risks and setting
up controls,
• They’ll be carrying out the work.
• Consideration of potential
consequences,
• Identify interfaces with others –
Ask!
• Ensure all risks are assessed
before making any changes.
27
• Think of risk assessment as a
non-essential extra.
Carillion Building Specific Rules
•
You are responsible for you men.
•
Manage feedback to and from your men (DWB,
4Cs etc),
•
Get them inducted on arrival on site,
•
Check that have the competence needed –
CSCS, CPCS etc,
•
If you see unsafe work or situations, STOP IT
and then Report It , even if its not your direct
responsibility,
•
Check PPE and correct if necessary - must
include suitable Gloves and Eye Protection
•
Establish Exclusion Zones and use lanyards
when W@H,
•
Check that plant, equipment and access is
suitable, inspected and in good condition before
use,
•
Establish Exclusion Zones at Hazardous Areas
– Plant Operations, Demolition, lifting areas etc,
•
SSW and MSs must be relevant, approved and
up-to date and the workforce briefed,
•
Only use inspected (Scaf Tagged) access
equipment,
•
Carry out a POW Assessment with the
workforces – address issues,
•
Prevent the use of trailing leads on site,
•
Ensure the workplace is kept tidy.
•
Brief your men on all tasks/operations,
•
Attend the 4Cs, Safety and Coordination
meetings,
28
Managing
Managing
What we expect from you
• MANAGE – Your People and Your Activities
• You are responsible for putting your people to work:
• It is your responsibility to check that the workplaces in which you
place your workforce are acceptable and safe.
• You must supervise your workforce including second and third tier
contractors.
• You must ensure they understand the essential safety requirements
What do you expect from us?
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Responsibilities
It is your responsibility to:
• Send new starters to an induction before they start work.
• Make sure they:
• Have their Competence Card with them, have read / understood
their method statement,
• Know who they work for (2nd tier),
• Can understand the minimum safety requirements (need for
interpreters etc),
• Have the correct PPE, tools and equipment before they start
work.
• If you are bringing visitors to site – there are arrangements
to be followed for these people too – Know what these are!
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Behaviours
• As a Supervisor you will…..
(Promote Risk Awareness)
• Plan Work, Assess Risk and
Explain Methods,
• Recognise and manage Risks
and Hazards,
• Be wary and stop the job if
required,
• Carefully Re-Asses risk when
change happens,
• Resolve conflicts between safety
and productivity,
• Challenges and correct poor
safety behaviour,
• Accept challenges yourself.
32
• And this is what you won’t
do…
• Rush into jobs without
recognising risk and setting up
controls,
• Set a bad example,
• Think of Risk Assessment as a
non-essential extra,
• Ignore Occupational Health and
Environmental issues.
Skills
What we expect from you
• Make time for safety.
• Work with your team to make sure they all understand
their responsibilities.
• Hold regular safety discussions with your team and
share lessons learned.
• Support, coach and involve your team in improving
safety where we work.
• Be aware of each team member’s strengths and areas
for training and development.
33
Carillion Building Specific Rules
• SSW and MSs must be relevant, approved and up-to date and the
workforce briefed,
• Carry out a POW Assessment with the workforces – address issues,
• Establish Exclusion Zones and use lanyards when W@H,
• Establish Exclusion Zones at Hazardous Areas – Plant Operations,
Demolition, lifting areas etc,
• Address the top 5 High Risk Areas,
• PPE must include suitable Gloves and Eye Protection,
• Carry out Inspections, Site, Plant, Equipment ,
• Only use inspected (Scaf Tagged) access equipment,
• Prevent the use of trailing leads on site,
• Ensure the workplace is kept tidy.
34
Behaviours
• As a Supervisor you will…..
(Deliver Excellence)
• Lead by example – Follow the
rules and don’t cut corners,
• Visit the workplace often to
check on safety and
Compliance,
• Explain to the team that we
expect safety excellence,
• Help the team solve conflicts
between safety and productivity,
• Challenges poor safety
behaviour,
• Accept challenges yourself.
35
• And this is what you won’t
do…
• Set a bad example,
• Be weak or hesitate to
intervene.
Monitoring
Monitoring
What we expect from you
• MONITOR – Your People Your Activities
•
Give us confidence that the rules will be followed
It is your responsibility to:
• Carry out formal inspection of your workplace (minimum - Weekly)
• Visit the workplace regularly – dependent on risk
• Ensure that your workforce are complying with the rules
•
•
If not - STOP!
Manage change – Point of Work Risk Assessment
• Consider interfaces
• Monitor compliance with Carillion Rules and Standards
•
•
•
•
37
Check PPE and Dress Code compliance,
Check worker compliance with SSW,
Check compliance with Permit Systems,
Are Carillion's “Special Requirements” being followed?
Monitoring
What we expect from you:
It is your responsibility to:
• Get out onto site and engage with your
workers,
• Carry out formal inspection of your
workplace (minimum - Weekly)
• Know your SSW.
• Visit the workplace regularly – dependent
on risk
• Know our rules and give us confidence
that the rules are being followed
• Know what Good Looks Like!
• Ensure that your workforce are complying
with the rules
•
•
If not - STOP!
Manage change – Point of Work Risk
Assessment
• Consider interfaces
• Monitor compliance with Carillion Rules
and Standards
•
•
•
•
38
Check PPE and Dress Code compliance,
Check worker compliance with SSW,
Check compliance with Permit Systems,
Are Carillion's “Special Requirements”
being followed?
Communication
Communication
• You must communicate!
• Communicate effectively with your team and involve them!
• Some key communications – RAMS, POWA, briefings, DWB, Work
Stoppages, TBT etc.
• Routes of communication – Down, Up and Across,
• Challenge unsafe behaviours.
• Encourage the team to report hazards, near misses and
incidents, and give good feedback on any changes etc.
40
Don’t Walk By
• Don’t Walk By is at the heart of our Target Zero campaign
• You must lead by Example
•
•
•
•
Don’t Walk By unsafe acts or behaviour
Remedy unsafe areas or problems if you can
Report Accidents, Incidents, Near Misses and DWBs
Ask us to deal with those you can’t sort out yourself
• You must encourage your workforce to do the same
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Behaviours
• Supervisors will… (Involve
your team)
• Work with your team so they
understand their responsibilities,
• Hold regular safety discussions,
• Support, coach and involve your
team in safety,
• Be aware of team strengths,
• Deal firmly with poor behaviours,
• Help the team to share safety
lessons.
42
• And this is what we won’t do…
• Refuse to listen to your team,
• Assume training and certification
= competence.
Skills
• Ensure the message is understood
• Be open and approachable
• Enthusiastic
• Consider the audience i.e. Language, experience
• Listen to others
• Respect.
43
Communicate
• You must communicate all
Work Plans including:
• Scope and sequence of works,
• Agreed Methodology,
• All relevant Risk, CoSHH
assessments etc.
• Logistics arrangements,
• Emergency arrangements,
• Event reporting procedures –
Accidents, incidents, near
misses etc.
• POWRA – identify and manage
change,
• Daily task briefings,
• Alerts/ bulletins.
44
• Other means of
communication include:
• 4Cs.
• Hazard Board.
• Toolbox talks.
Carillion Building Specific Rules
• Participate in 4Cs meetings and brief you men on issues
that affect them
• Brief your workforce on their SSW
• Carry out regular POW Assessments and address minor
changes and to address local interfaces
• Stop Work if the workplace risks are not as defined in the
SSW and POW Assessment
• Safety comes first not progress
• Report DWBs and any unsatisfactory behaviour
45
4Cs Video
Discussion – The Good and The Bad
4Cs Video
Bad:
Good:
• Poor Attitude
• Prepared and enthusiastic
• Arrived late
• Involved participants
• The meetings a chore
• Showed Leadership and conveyed
expectation
• Little involvement and participation
from participants.
• Promoted participation.
• We expect 4Cs meetings on our sites to be effective and beneficial.
• Be involved.
47
Any Questions?
A Perfect Day
What does you Perfect day look like?
Carillion's Buildings Perfect Day?
• No Accidents, Incidents or Near
Misses
• No Broken Bones
• No Over Lost Time Incidents or
Riddors.
• No Near Misses
• No unsafe or inappropriate behaviour
(only 80% of workers behave in the
way we want),
We want to see;
• SSWs in place and valid,
• POWRA carried out,
• Full attendance at Coordination
Meetings,
• Risk actively discussed on site with
the workforce,
• Plant, tools and equipment in good
condition and regularly inspected,
• DWBs reported and auctioned
promptly,
• A clean and tidy site,
• A happy workforce.
This can only happen with your full and active cooperation.
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What does our Perfect day look like?
No Incidents
Safety
The Perfect
Day
Delivery
Make Profit
51
Customer
Satisfied
Why are you here?
Module 1
Supervisor Expectation Briefing
Module 2
Supervisors - Behaviour Briefing
Module 3
Carillion Systems and Processes Briefing
52

Completed

Completed
To be
completed
within 4 weeks
of start on site.
Any Questions?