NATIONAL CUSTOMER SERVICE
WEEK 2010!!!
Nora Osman
Director of Support Services
Emblem Health
AGENDA
What is NCSW?
 When is NCSW?
 Why celebrate NCSW?
 Who participates in NCSW
 Ideas on celebrating NCSW
 Sites and Resources you can use

WHAT IS NCSW?
Week-long celebration of customer service/
accomplishments
 Expression of appreciation for staff servicing
customers
 Chance to reinforce positive message
 Whatever you want it to be!!!!

WHEN IS NCSW?
October 4- October 8, 2010
 Every year, usually 1st week of October
 Everywhere customer service exists

WHY CELEBRATE NCSW?
Customer Service is valuable to all organizations
 Good service can be great, if rewarded and
reinforced
 Bring back the ‘team sprit’- motivation
 Everyone needs a pat on the back
 Message gets stale on service

WHO PARTICIPATES IN NCSW?
Everyone!
 Definitely Support/Help Desk
 Extend to level II/III etc.
 Management…even business users

IDEAS ON CELEBRATING NCSW
Decorate space- balloons, banners, streamers
 Market event- email, newsletter, bulletin
 Gift bag as ‘thank you’ to staff
 Feed the staff- often 
 Plan daily events to engage staff
 Play games, breaking into ‘teams’
 Have competitions
 Have daily ‘themes’

IDEAS ON DECORATING
Decorate the Help Desk area, NOC, Hallways
 Designate a ‘Meeting Hub’ room and decorate it
with streamers, banners, balloons, etc
 Use colorful helium balloons, company theme
colors
 Use banners marking ‘National Customer Service
Week 2010’
 Ask staff to decorate their own desks to help

IDEAS ON MARKETING
Market event- email, newsletter, bulletin
 Send agenda out a few days in advance for weekly
events
 Post daily announcements on bulletin board/lunch
room
 Have pins made out for all to wear (if have time)
 Take group pictures all dressed similarly
 Use it in your ACD greeting, “Thank you for calling
the Help Desk, Happy National Customer Service
Week, how may I help you?”

IDEAS ON GIFT BAGS
Single big-ticket item for all staff members, ex.
Polo shirts w/company logo
 Computer bag w/company logo
 Mug/thermos w/company logo

Lower cost item for all staff
 Office supply bundles
 Candies, cookie jars, etc
Pre-made/ordered items
 Catalog-based items; magnets, mirrors, pens, etc
 Catalog-based items; trophies, plaques, picture frames, etc
 Catalog-based items; trinkets, candy cups/mugs, etc
IDEAS ON FEEDING THE STAFF

Order Breakfast for the department
Splurging- Hot breakfast (Eggs, pancakes, french toast,
bacon, ham, coffee/juice, etc.)
 On a budget- Bagels or Donuts in large assortment,
coffee/juice, etc.


Order lunch for a meeting/celebration

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Even snacks will do

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Splurging- Wraps, sandwiches, even hot lunch
On a budget- pizza or just dessert trays with coffee
Popcorn party
Cupcake party
Ice cream party
Vendors can sponsor an event
If all else fails (budget is tight) take a collection from
managers or self-sponsor
IDEAS ON PLANNING EVENTS
Scavenger Hunt
 Ticket Bloopers Contest
 ‘Team Awards’ ceremony


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Best Customer Service, Best Phone Smile, Mr/Mrs
Congeniality, Most likely to climb the corporate
ladder, etc.
Daily themes
Wear red day, wear hat day, wear overalls day
 Photograph the department in uniform of the day

IDEAS ON TEAM EVENTS
Split departments/groups into teams
 Setup competitions (in door events)

“Techie Jeopardy”
 “Minute to Win It”
 “Charades”
 “Family Feud”
 “The Price is Right”
 Solve the puzzle
Setup competitions (out door events)
 Tug of war
 Three-legged race
 Egg drop

SITES & RESOURCES

HDI

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http://www.thinkhdi.com/contest.aspx
http://www.thinkhdi.wordpress.com
Awards & Trophies, Trinkets:
http://www.crownawards.com
http://www.instituteofcustomerservice.com/5407/NCSWShop.html
 http://www.eventpromotionsnow.com/SubCategories.aspx?id=2
5213&gclid=CJKK7ZThmKQCFd9n5QodH3zZEQ
 http://www.promosontime.com/get_list_201.htm
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Other Organizations/Sites:
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http://www.instituteofcustomerservice.com
http://katenasser.com/customer-service-reps-give-them-thegreatest-gift/
http://www.csia.com.au/csweek1.asp
QUESTIONS?