MGT 424 – Senior Seminar in
Management
Servant Leadership
Week 3
WJ Patterson
Foundational Question
Are Effective Leaders Born or Developed?
“
Leadership is developed , not discovered”
John Maxwell
Developing the LeaderWithin
How do you define Leadership?
Influence
How does one gain influence?
By serving others!!!!!
Elements of Servant Leadership
 Servant (Focus on Others)
 Care About, Love, Nurture
 Make a conscious choice to view and treat others as you would
want to be treated
 Look for good in all people
 Be patient and forgiving
 Consider individuals and their interests as important
 See situations from the other’s perspective, empathize and
accept
Elements of Servant Leadership
 Servant ( Focus on Others)
 Build Relationships, Teams & Community
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Connect with people
Learn names/establish rapport
Think the best of everyone
Consider relationships important
Invest time in relationship building
Listen actively and build self esteem
Take in information, ask questions and work to understand
Identify common ground
Get to know other’s situations, motivations and emotions
Be authentic about your own struggles (be vulnerable)
Elements of Servant Leadership
 Servant (Focus on Others)
 Enable others to Succeed
 The natural outcome of caring and relationships
 Understand people by slowing down and being fully present with them
 Seek to identify and serve the most profound (highest priority) needs
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Make decisions and take actions with followers needs in mind
Help, teach, support, mentor, coach
Communicate and be persuasive
Empower
Provide suggestions that challenges and grow a persons skill
Acknowledge and reward strengths
Accept some risk (and even failure) as a part of development
Encourage and reward
Elements of Servant Leadership
 Leadership (Personal Development & Initiative)
 Know your Strengths, Weaknesses, Values, Beliefs
 Identify your mission and guiding principles
 Reflect on your values, performance, strengths, weaknesses
 Recognize where you need to grow and develop
 Have the courage to stand for something and the integrity to
carry it through
Elements of Servant Leadership
 Leadership (Personal Development & Initiative)
 Learn (continually) from every possible source
 Authors
 Mentors/Role Models
 Experiences – your own and others
 Successes and failures
 Feedback – sought out and welcomed from others
 Develop in all areas
 Build self esteem
Elements of Servant Leadership
 Leadership (Personal Development & Initiative)
 Proactively set the Course, Navigate, & Lead the Way
 Chart a course that will lead to success
 Based on Competence, judgment and past experiences
 Motivated by a sincere desire to help others (even ahead of personal gain)
 Using intuition-gathering information and reading people and situations
 Using one’s senses to be fully present, alert and aware
 Seeing more than others, seeking farther and seeking before others see
 Be innovative
 Value input and be adaptive
 Underpinned by a strong faith in abilities of those who will carry it out
 Providing the ideology and the structure to succeed
 Wiling to lead the way, set the example, take the risk, be the role model
(with self-discipline and integrity) and bring others along
Questions to consider
 How often have you made a conscious effort to Care About,
Love and Nurture others in the following ways:
 Giving sincere and specific compliments?
 Making a conscious choice to view and treat others, even those
who may be difficult to deal with, as someone you like and care
about?
 Sincerely wanting others to succeed?
 Seeing situations from the perspective of others, appreciating
other’s strengths
Questions to consider?
 How often have you made a conscious effort to Build
Relationships, Teams and Community?
 Getting to know others motives and situations?
 Investing time in relationship building?
 Successfully handling tough issues by asking for honest sharing
of thoughts and active listening?
 Being authentic about your own struggles?
Questions to Consider
 How often have you made a conscious effort to Enable others
to Succeed?
 Understanding people and their needs by slowing down and
being fully present with them?
 Seeking to identify and serve the most profound (highest
priority) of others
 Looking for the strengths in people and finding ways for them
to use their strengths?
 Recognizing the blind spots of others and providing nonjudgmental assistance and support
Questions to Consider
 How often have you made a conscious effort to Know your
Strengths, Weaknesses, Values and Beliefs
 Identifying a personal mission and guiding principles, and
review actions against them?
 Reflecting on personal values, performance, strengths in an
effort to improve
 Recognizing my own needs and seeking support from others
 Recognizing emotions and their efforts on others and making an
effort to control them
Questions to Consider
 How often have you made a conscious effort to Grow and
Develop
 Setting goals for my personal development and taking the steps
to achieve them?
 Learning by reading/researching, practicing, reflecting, and
accepting feedback?
 Learning from personal experience and observing others?
 Reinforcing what is learned by sharing it with someone else?
Questions to Consider
 How often have you made a conscious effort to Proactively
set the course, navigate and lead
 Putting successes of others and of the organization ahead of my
own?
 Seeing and sharing the “big picture”, or vision, of what can be
accomplished
 Establishing realistic goals and the structure and organization
necessary to succeed?
 Being willing to lead the way, set the example, take the risk, be
the role model and bring others along?
Conclusion
Leadership is Developed
Conclusion
 Leadership is Developed
Leadership is influence.
Serving others is the key
to influence.
Conclusion
 Leadership is Developed
 Leadership is Influence. Serving others is the key to
influence.
How will you take what you have
learned from this lesson and
become more proactive in your
leadership development?
Conclusion
 Leadership is Developed
 Leadership is Influence. Serving others is the key to
influence.
 How will you take what you have learned from this
lesson and become more proactive in your leadership
development?
Will you strive to be a
Servant-Leader?