PPMT
CE 408
Engr. Faisal-ur-Rehman
Overview
• Project Quality Management
• Project Human Resource Management
Project Quality Management
• The Process of Quality Management ensure
that the project will satisfy the needs for
which it was undertaken.
• Implemented by:
– the policy, procedures
– 3 sub processes
• Quality Planning
• Perform Quality Assurance
• Perform Quality Control
Project Quality Management
• Quality Planning – identifying which quality standards
are relevant to the project and determining how to
satisfy them.
• Perform Quality Assurance – applying the planned,
systematic quality activities to ensure that the project
employs all processes needed to meet requirements.
• Perform Quality Control – monitoring specific project
results to determine whether they comply with
relevant quality standards and identifying ways to
eliminate causes of unsatisfactory performance.
Quality Planning Tools and Techniques
1.
2.
3.
4.
5.
Cost-Benefit Analysis
Benchmarking
Design of Experiments (DOE)
Cost of Quality (COQ)
Additional Quality Planning Tools
Quality Planning Tools and Techniques
1. Cost-Benefit Analysis The primary benefit of
meeting quality requirements is less rework,
which means higher productivity, lower costs,
and increased stakeholder satisfaction
1. Benchmarking involves comparing actual or
planned project practices to those of other
projects to generate ideas for improvement and
to provide a basis by which to measure
performance.
Quality Planning Tools and Techniques
1.
1.
Design of Experiments (DOE) is a statistical method that helps identify
which factors may influence specific variables of a product or process
under development or in production.
1.
It also plays a role in the optimization of products or processes.
1.
It provides a statistical framework for changing all of the important factors,
instead of changing the factors one at a time.
1.
For example, automotive designers use this technique to determine which
combination of suspension and tires will produce the most desirable ride
characteristics at a reasonable cost.
Cost of Quality (COQ) is the total costs incurred by investment in
preventing nonconformance to requirements, appraising the product
Quality Planning Tools and Techniques
1. Additional Quality Planning Tools Other quality
planning tools are also often used to help better
define the situation and help plan effective quality
management activities. These include:
a.
b.
c.
d.
e.
f.
g.
brainstorming,
affinity diagrams
force field analysis
nominal group techniques
matrix diagrams
Flowcharts
prioritization matrices.
Perform Quality Assurance (QA)
Tools and Techniques
• Quality assurance (QA) is the application of planned, systematic
quality activities to ensure that the project will employ all processes
needed to meet requirements.
1. Quality Planning Tools and Techniques
1. Quality Audits A quality audit is a structured, independent review
to determine whether project activities comply with organizational
and project policies, processes, and procedures.
a.
The objective of a quality audit is to identify inefficient and
ineffective policies, processes, and procedures in use on the project.
Perform Quality Assurance (QA)
Tools and Techniques
• Process Analysis follows the steps outlined in
the process improvement plan to identify
needed improvements from an
organizational and technical standpoint.
– Process analysis includes root cause
analysis
Quality Control
Tools and Techniques

Cause and Effect Diagram

Cause and effect diagrams, also called
Ishikawa diagrams or fishbone diagrams,
illustrate how various factors might be
linked to potential problems or effects.
Quality Control
Tools and Techniques
• Control Chart
– A control chart's purpose is to determine whether or not a
process is stable or has predictable performance.
– Control charts may serve as a data gathering tool to show
when a process is subject to special cause variation, which
creates an out-of-control condition.
– Control charts also illustrate how a process behaves over
time.
Quality Control
Tools and Techniques
Quality Control
Tools and Techniques
• Flow Charting: Flowcharting helps to analyze
how problems occur.
• A flowchart is a graphical representation of a
process.
Quality Control
Tools and Techniques
Quality Control
Tools and Techniques
•
•
•
•
•
•
•
Histogram
Pareto Diagram
Run Chart
Scatter Diagram
Statistical Sampling
Inspection
Defect Repair View
Project Human Resource
Management
• Project Human Resource Management
includes the processes that organize and
manage the project team.
• The project team is comprised of the people
who have assigned roles and responsibilities
for completing the project.
Project Human Resource
Management
• Human Resource Planning - Identifying and documenting
project roles, responsibilities, and reporting relationships, as
well as creating the staffing management plan.
• Acquire Project Team - Obtaining the human resources
needed to complete the project.
• Develop Project Team - Improving the competencies and
interaction of team members to enhance project
performance.
• Manage Project Team - Tracking team member performance,
providing feedback, resolving issues, and coordinating
changes to enhance project performance.
Human Resource Planning: Tools
and Techniques
• Organization Charts and Position Descriptions
– Hierarchical-type charts
– Matrix-based charts
– Text-oriented formats
• Networking - Informal interaction with others in an organization or
industry is a constructive way to understand political and interpersonal
factors that will impact the effectiveness of various staffing management
options.
• Organizational Theory - Organizational theory provides information
regarding the ways that people, teams, and organizational units behave.
Manage Project Team: Tools and
Techniques
• Observation and Conversation
• Project Performance Appraisals
• Conflict Management
– Successful conflict management results in greater
productivity and positive working relationships.
– Sources of conflict include scarce resources,
scheduling priorities, and personal work styles.
Manage Project Team: Tools and
Techniques
• Conflict Management
– Team ground rules, group norms, and solid project
management practices, like communication planning and
role definition, reduce the amount of conflict.
– When managed properly, differences of opinion are
healthy, and can lead to increased creativity and better
decision-making.
– When the differences become a negative factor, project
team members are initially responsible for resolving their
own conflicts.
Manage Project Team: Tools and
Techniques
• Issue Log - As issues arise in the course of managing the project team.
• A written log can document persons responsible for resolving specific
issues by a target date.
• The log helps the project team monitor issues until closure
• Issue resolution addresses obstacles that can block the team from
achieving its goals.
• These obstacles can include factors such as differences of opinion,
situations to be investigated, and emerging or unanticipated
responsibilities that need to be assigned to someone on the project team.
Q&A
• Thanks