Emotional Intelligence
EI
Introduction
By: Maha Ibrahim
Have you experienced similar
emotions???
I have
marking to
do
Eid Holiday is
only 3 days
My students
evaluation is
bad
Left to your
imagination
We’re called
for a meeting
@ 6:00 pm
Or may be similar to these?
Where do emotions come from?
Right Brain / Left Brain Functions
Left Brain works with:
Right Brain works with:
Logic
Emotions
Words
Pictures
Parts and specifics
Wholes and relationships among
the parts
Analysis (breaking apart)
Synthesis (putting together)
Sequential thinking
Simultaneous and holistic
thinking
Is time-bound, has a sense of time Is time free, might lose a sense
and goals and your position in
of time altogether
relation to those goals
Governs the right side of your
body
Governs the left side of your
body
Negative Emotions
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Negative emotions video
Positive Emotions
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Positive emotions video
What is Emotional Intelligence?
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Emotional Intelligence (EI) is defined as the
ability to perceive, understand, integrate and
manage one's own and other people's
feelings and emotions, and to act upon them
in a reflective and rational manner.
Source: www.tbl.uk.com.htm
Misconception of EI?

Emotional intelligence is not about being soft
or happy, angry or sad, it is about being
appropriate to the situation.
Why is it important?
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Self-awareness - of strengths and weaknesses
Self-esteem, self-confidence
Self-control in all situations, self-regulation
Leadership
Customer service
Decisiveness, decision-making
Motivation - of self and others
Conflict management, negotiation
Stress management and reduction
Support of and sensitivity to others
Communication
Teamwork, relationships
Components of EI?
Empathy
Self
Awareness
Self
Regulation
Emotional
Intelligence
Relationships
Motivation
Self Awareness
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Having the skills to focus your attention on
your emotional state.
Being aware, in-the-moment, of what you're
feeling.
Given that information about your emotional
state, what should (or shouldn't) you do or
say next?
Emotional Self-Regulation
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Having the skill to be able to choose the emotions
you want to experience, rather than being the
victim of whatever emotions occur.
Not letting others "push your buttons."
Possessing the ability to manage your emotional
state.
Ability to choose the emotions you want – typically
to be able to transform negative draining emotional
states into positive productive ones.
Emotional Self-Motivation
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The ability to use emotions to cause
yourself to take positive action and to
pursue goals even in the face of significant
difficulty.
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This is about using your emotions to be
positive, optimistic, confident, and persistent
rather than negative, pessimistic
Empathy
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Possessing the ability to listen effectively
and accurately enough to put yourself in the
other person's shoes.
You don’t have to agree with them, but to
truly understand the situation from their own
perspective in order to improve
communication, problem-solving, and trust.
Nurturing Relationships
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The ability to demonstrate sincere care rather than
required courtesy. Your words should match your
deeds
Demonstrate appreciation for people's efforts and
contribution.
Setting a positive tone of cooperation no matter
how difficult the situation or conversation.
Having other's best interests in mind to create winwin outcomes.
Source: www.eiconsortium.org/research/ei_theory_performance.htm
Tips to improve you EI
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Use three word sentences beginning with "I feel"
Start labeling feelings; stop labeling people & situations
Analyze your own feelings rather than the action or motives
of other people
Ask others how they feel -- on scale of 0-10
Make time to reflect on your feelings
Identify your fears and desires
Identify your unmet emotional needs)
Take responsibility for your emotions & happiness
Express your feelings - find out who cares - spend time with
them
Develop the courage to follow your own feelings
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Source: Swww.eqi.org
Test your EI?
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http://www.ihhp.com/testsite.htm
Recommended Readings
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The Emotionally Intelligent Workforce
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By Daniel Goleman