instruction manuals

advertisement
AUDIENCE AND PURPOSE
Instructions help the reader perform a task.
novice:
first-time user
experienced:
has performed
a similar task
WHAT AUDIENCES WANT TO KNOW
•
Why am I doing this?
•
How do I do it?
•
What material or equipment do
I need?
•
Where do I begin?
•
What do I do next?
•
What could go wrong?
EFFECTIVE AND EXCELLENT INSTRUCTIONS
•
Clear and limiting title
•
Informed content
•
Visuals
•
Appropriate level of detail and
technicality
•
Logically ordered steps
•
Notes and hazard notices
•
Readability
•
Effective design
NOTICES
• note – clarifies a point, emphasizes vital information, or
describes options or alternatives
• caution – prevents possible mistakes that could result in injury or
equipment damage
• warning – alerts users to potential hazards to life or limb
• danger – identifies an immediate hazard to life or limb
LEGAL ISSUES
• failure to instruct and caution users in the proper use of a
product
• failure to warn against hazards from proper use
• failure to warn against the possible misuses
• failure to explain a product’s benefits and risks in language
that average consumers can understand
• failure to convey the extent of risk with forceful language
• failure to display warnings prominently
“Courts have ruled that a writing defect in product support
literature carries the same type of liability as a design or
manufacturing defect in the product itself.”
(Lannon 487, from Girill “Technical Communication and the Law” 37)
Download
Random flashcards
State Flags

50 Cards Education

Countries of Europe

44 Cards Education

Art History

20 Cards StudyJedi

Sign language alphabet

26 Cards StudyJedi

Create flashcards