fun
The Fun in Re
ds!
Processing Refunds in Banner using TouchNet
Sissy Hendricks
University of North Carolina Wilmington
Session Etiquette
• Please turn off all cell phones.
• Please keep side conversations to a minimum.
• If you must leave during the presentation, please do so
as quietly as possible.
• Thank you for your cooperation!
UNC SYSTEM FINANCE CONFERENCE 2015
What we will cover
• Overview of UNCW’s Refund Procedures
• Reviewing TSARFND (report created by
Banner)
• Touchnet Refund Process
UNC SYSTEM FINANCE CONFERENCE 2015
History – Checks Vs. Electronic Refunds
– Prior to FY10 UNCW utilized the services of an
Outside Vendor
– Implemented refund processing with TouchNet in
FY10
– Process approximately $50 million in refunds
annually
– 85% of student refunds processed electronically
UNC SYSTEM FINANCE CONFERENCE 2015
Banner Refund Procedures
• Run TVPREQA- Updates Title IV authorization
information
• Run GLBDATA – Population Selection
(Selects student population in delinquent
status) Must be completed prior to application
of payments!
Run: TGRAPPL – TGRUNAP - TGRAPPL
Create Refund Population (GLBDATA) Second
Time
UNC SYSTEM FINANCE CONFERENCE 2015
GLBDATA- Parameter Example
Parameter Values
01 Selection Identifier 1 = ALL_REFUNDS2
02,03,04,05 are all blank
06 Application Code = STAC
07 Creator ID of Selection ID = GREENED
08 Is blank
UNC SYSTEM FINANCE CONFERENCE 2015
UNC SYSTEM FINANCE CONFERENCE 2015
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Banner Refund Procedures
Run Auto Refund Credit Amount Report
TSRRFND (3 steps involved)
a. Select – All Refunds (Including Plus Loans)
(this will produce the information for the report)
b. TSARFND – The actual report for review
c. Select – Step 2 All Refunds (Including Plus
Loans) this will provide the actual refunds to be
processed to the student accounts.
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Banner Refund Procedures
The total amount from step C should agree with
your extracted report from TSRRFND
d. Select – Step 3 All Refunds(Including Plus
Loans) this process will post the refunds to the
accounts and close your cashiering session
Print your closed cashier session
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Reviewing the Refund Report - TSARFND
In reviewing the refund report we further exclude
students with special circumstances
• a. Pre-paid Parking Tickets
• b. Dropped Classes prior to end of drop/add
• c. Tuition Deposits
• d. Questionable accounts that need further
investigation
Note: This process is only possible after initial refunds
at the beginning of semester due to high volume
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Illustration – Extracted TSARFND
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Processing Refunds - TouchNet
• After the closing of cashier’s session(s) in
Banner, log on to TouchNet Bill +Payment to
review refund configuration setup.
• Bill+Payment Home
• Administration
• System Settings
• Refunds Configuration
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Processing Refunds - TouchNet
The data should read:
•
•
•
•
•
Refund to this host system account: 4–eRefunds
Detail code for pending refunds: 6000
Detail code for completed refunds: 6005
Description for completed refunds: TouchNet Refund
For students with no profile, hold refunds for: 0 days.
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Processing Refunds - TouchNet
Launching Refunds in Bill+Payment TouchNet:
• Refunds
• Manage Refunds
• On the right-hand-select term for which refunds are
being issued (we do not use dates-leave blank)
• Select where to direct refunds-Refund only to the
students’ ACH refund profile
• Click on Process Refunds…. Are you sure you want to
launch refund? YES
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Processing Refunds - TouchNet
• After these steps are completed you will be able to
see the refund status- it will show you how many
refunds were found and the number of successful
refunds.
• FYI…for refunds that process toward ACH accounts,
Bill+Payment will generate an ACH credit for each
student who has an eligible ACH profile. The ACH
credit is added to our pending ACH file.
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Processing Refunds - TouchNet
Log on to TouchNet Payment Gateway:
•
•
•
•
This will show all ACH refunds pending
Reports
Report Selection
On the right-hand side-select ACH, Select Individual
Merchants, Student eRefunds
• View Report
• The total on this report is the amount of your refunds for that
day.
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Processing Refunds - TouchNet
As the ACH credit is created, Bill +Payment updates the refund
detail code on the student’s account in Banner to 6005.
Students receiving a refund will receive an automatic e-mail
notification.
Students who are due a refund but who have not set up an ACH
profile will receive an e-mail prompting them to set up the
profile during the regular AP Check process.
In Banner you will need to review your cashier’s sessions for that
day since the detail codes will have change from 6000 to 6005
and reprint your sessions.
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Summary
The fun in refunds is when the students receive
a direct deposit which allows faster access to
their funds and less phone calls to us.
The AP check process is conducted once a week.
Checks are available once a week with limited
hours to pick them up.
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Questions & Answers
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Thank You!