Technical Services Workflows: Trends and Good Practices

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OVGTSL 2012

May 3, 2012

Evansville, IN

Technical Services

Workflows: trends and good practices

David Whitehair

Senior Product Manager

OCLC whitehad@oclc.org

www.oclc.org/reports

Who participated?

By library type

Academic

Public

Community college

Law

Medical

Federal Government

School

State Government

State Library

Corporate

Museum

31%

48%

4,168 librarians

Who participated?

By role

n = 3,308

Director/Dean

Manager

Librarian

Other

31%

32%

31% n = 3,308

Who participated?

By library tenure

n = 3,307

5 years or less

6 to 20 years

More than 20 years

51% 41% n = 3,307

Priorities

Staying informed

Advice for OCLC

The library:

Use, shape and format

Priorities of public librarians

Ensuring adequate Internet access 36%

Demonstrating value to funders 34%

Licensed e-collections/e-books 32%

Access to new technology 29%

Forming community partnerships 28%

Digitization projects 6%

Integrating social media 6%

Succession plans for library staff 6%

Open-source products 4%

Cloud computing 2%

Tops the list Missed the cut n=1,161

Priorities of academic librarians

Licensed e-collections/e-books 51%

Future of higher education and the library’s role

42%

Facilities issues 39%

Visibility of library’s collection

30%

Digitization projects 23%

Tops the list

Succession plans for library staff 7%

Cloud computing 6%

Integrating social media 6%

Data curation 5%

Open access publishing 5%

Missed the cut n=1,786

Priorities of community college librarians

Licensed e-collections/e-books 57%

Future of higher education and the library’s role

45%

Visibility of library’s collection

43%

Facilities issues 35%

Access by mobile devices 32%

Tops the list

Cloud computing 6%

IR discovery and aggregation 2%

Deaccessioning print materials 2%

Open access publishing 1%

Data curation 0%

Missed the cut n=161

So many priorities…

Trends

• Merge acquisitions and cataloging departments

• Streamline technical services to focus on hidden collections

• Receive vendor records

• Implement shelf-ready for print materials

• Define “good enough” bibliographic records

• Evaluate patron driven acquisitions

Receiving shelf-ready items

• Shift print to shelf-ready with vendor records

• Checklist for acquisitions staff to complete physical check of books and processing

• Categories:

• Need additional cataloging

• Need additional physical processing

• Bypass cataloging and processing

• Goal to bypass cataloging as much as possible

E-book cataloging using print book processes

Working with large sets of records

• Get sets of records from vendors

• Have a unique way to retrieve records in set

• Keep timetable for history

• Keep sample edited record for each file to help remember changes need for next file

• Create a procedure for editing

• Be aware of local system capabilities – indexing, # of records that can be loaded, etc.

• Use MarcEdit

Good enough cataloging

• Implement a “good enough” record definition

• Re-evaluate local practices

• Impact on duplicate call numbers

• Cross train: cataloging staff help in public services to better understand how the data is used

Follow a good recipe

Grandma’s

Secret Roast

1. Remove roast from refrigerator.

2. Cut two inches from each side, discard.

3.

4.

5.

6.

7.

6

UNC Charlotte at the Charleston Conference

• Consultants hired; interviewed staff; prepared 100 pg report

• Consolidated to one vendor with shelf-ready & WCP

• Eliminated pre-order searching; provided vendor ISBNs

• Tightened approval plan; eliminated staff review

• Electronic selection of notification slips

• Adopted restrictive gift policy

• Reduced periodical binding, serial check-in/claiming

• Reduced fund structure from

800 to 200

• Fast catalog non-shelf-ready items (copy cataloging without checking all fields)

• 85% monographs processed without staff intervention

Results…

How to digitize and describe over 3100 photographs and postcards… and still do everything else!!!

Online Catalogs: What Users and Librarians

Want

End-Users expect online catalogs:

• to look/behave like popular Web sites

• to have summaries, abstracts, tables of contents

• to link directly to needed information

Librarians expect online catalogs:

• to help staff carry out work responsibilities

• to have accurate, structured data

• to exhibit library principles of organization

April 2009 http://www.oclc.org/us/en/reports/onlinecatalogs/default.htm

Librarian/Staff Results:

Highlighted Differences

9

End-User Results:

Recommended Enhancements

Recommended enhancements to WorldCat

Total end-user responses

1

4

Source: Online Catalogs study, PDF p. 51

Quilts 001 by Lansing Public Library, Lansing Illinois http://www.flickr.com/photos/lansinglibrary/456681271/

Warm! by malamantra http://www.flickr.com/photos/meghanandnick/2141323599/

Ways to bring change and get buy in

• Get ideas from all staff

• Start small, have success, and then do more

• Agree to address corrections as needed (for example, don’t check all call numbers for uniqueness, but agree to address any duplicates reported)

• “Pilot” change

• Get input from external source

How will you react to change?

• Keep an open mind

• Assist with organizational change to improve workflows

• Volunteer

• Seek professional development to learn new skills

Morag Boyd, Ohio State University

“Don’t re-do, – re-use”

“They are all special, but in the same ways”

“You can’t stop the waves, but you can learn to surf”

--Jon Kabat-Zinn

Surfer 1 9059 by casch52 http://www.flickr.com/photos/casch/220513228 /

Thank You!

David Whitehair

Senior Product Manager

OCLC whitehad@oclc.org

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