Rick Beaudry
Co-Founder
B Virtual Inc
Michelle Sherbino
International Exam Strategy
Loyalist College
Best Practices
Partnership in Online Exam Process
Agenda
• Introduction
• What’s Driving Online Proctoring?
• The Loyalist & Humber Story
• Online Proctoring Defined
• Best Practices
• Q&A
True or False
The Largest Growth in Education Globally will be online
61%
of students have taken
at least one course online
The next big killer application for the internet
is going to be education. Education over the
internet is going to be so big it is going to
make e-mail look like a rounding error.
John Chambers of Cisco Systems
True or False
Universities & Colleges are now competing without borders
True or False
How Students choose to “Learn” is changing rapidly
The Gen Y Factor
• Optimum use of technology
• The focus is “ME” - MY time, MY schedule, MY location
• Learner flexibility – Travel and Learn
What
Clayton M.
Christensen
Says
• Self Study online is increasing
• Customized Learner Choices on the rise
• Online learning will account for 50% of
the “seat miles” by 2018
~ Clayton M. Christensen
True or False
Testing delivery will continue to transform and
innovate for the distance learner
The ‘Business’
• The race for more distance learners
• A Student-Centric Approach for all Learners
• Immediate results
• 24 x 7 scheduling
• Anywhere Anytime
• Reduced Costs?
• Admin, Facilities, Postage
Students are looking for a choice
Testing Centre
Testing Centre
Virtual Testing
Paper exam
Online exam
Online exam
Onsite proctor
Onsite proctor
Online proctor
What did Loyalist do?
Michelle Sherbino
International Exam Strategy
Loyalist College
Loyalist College
International Blended Model
• Onsite Proctors w/ Paper-based Exams
• Onsite Proctors w/ Online Exam
• 100% Remote Online Proctors
Humber College
Blended Testing Model
• 60,000 Students
• Testing Centre Paper & Proctor
• Testing Centre Online w/Proctor
• 100% Remote Online Exam w/Proctor
• Premium Option for various programs
• Premium Student Service = $25
True or False
Processes for Proctoring Online / Remote should be different?
Online Proctoring Defined?
• Real People – certified
• Process – industry standard
• Technology – monitoring
• Test Authoring Agnostic
Most Important?
• Student Experience?
• Schedule, Interaction, Ease, BRAND
•Validity of Results?
• Authentication, Integrity, Content Protection
Selected, Trained,Monitored
• Screened for job skills
• Trained in detecting aberrant behavior online
• Technically skilled to eliminate online cheating or
exam fraud
• Customer Service focused for seamless student
exam experience
Scheduling
• Seamless scheduling – Web Portal
• Group scheduling in time blocks
• Centralized “Phone In” scheduling
• “”X” Point Inspection” plan for guiding
students through online exam process
• Shift exam initiation responsibility to
proctor quickly
Higher Education Opportunity Act
(HEOA)
“…The Conferees do not intend that
institutions use or rely on any
technology that interferes with the
privacy of the student and expect that
students' privacy will be protected with
whichever method the institutions
choose to utilize."
Integrated Online Processes
• Communication channels during the exam
• Consistency in auditing processes during
exams
• Transition of content to institution
Online Proctoring Technology
• Brand Promise - Perception is reality
• Seamless appointment scheduling & access to
exams
• Technology should increase the integrity of the
online examination and proctoring solution, not
become a barrier to it
Remote Monitoring
• Take Control Early
• “Pinning”
• Audio, video, live chat and phone
• Computer Scanning
• Controlled credentialing
Audit Trail
• Capture, log and store
• Video, Audio, System Activity
Aberrant Behavior
• http://www.mindmuzedemo.com/studentdisconnectreconnect/studentdiscon
nectreconnect.swf
• http://www.mindmuzedemo.com/speaking/speaking.swf
• http://www.mindmuzedemo.com/remoteconnection/remoteconnection.swf
• http://www.mindmuzedemo.com/openingdocument/openingdocument.swf
• http://www.mindmuzedemo.com/alternativemonitor/alternativemonitor.swf
Our solution
White labeled
platform
Your BRAND
Qualified People
Trained, Managed,
Monitored
24x7x365
ONDEMAND
You Charge / We Charge
Can provide e-commerce payments
for students
Easy To Deploy
3 week deployment strategy
Student Approved
98% student satisfaction
Pilot Program
Test the solution on your terms
Access to education from anywhere
True or False
Testing will continue to transform for the distance learner
Students have more choices
Student
Experience
YOUR BRAND
Validity of
Results
B WYZE GROUP OF COMPANIES
INSPIRING SUCCESS AND INNOVATION
THROUGH TRUST AND PARTNERSHIPS
Established in 1999
Offices in Toronto and Atlanta
Recognized as an innovation leader in every industry where we do business