Matt Fleming President What is a Work Process? Linked activities designed to produce an outcome (all work done in an Organization is part of a Process) ADLI (Approach, Deployment, Learning & Integration) Key Work Processes Processes that Contribute to an Organization’s Core Competencies Key Support Processes Support the Organization’s Value-Creation Processes A Process to Manage Processes? Process Governed by a Centralized Authority Quality Management Systems (QMS) Needs to be Systematic & Sustainable Needs to be in Alignment with the Business Have to be able to Measure the Results/Effectiveness of Processes Results (Key Measures, Goals & Accountability) Audits (ISO) Complicated made Simple “If you can’t explain it to a six year old, you don’t understand it yourself” Albert Einstein How to Manage Work Process Design Manage gn esi Innovate nn I 3 1D Implement Execute Review Improve e at v o 2 Manage Design Design Work Processes to meet Work Process Key Requirements (beware of “Loophole Hunters) Stakeholder Key Requirements Strategies (Company or Department) Value Propositions Core Competencies Goals (Need Key Measures & Accountability) Business Rules Desired Output Create Work Process Maps Create Work Instructions/WIS Manage Manage Implement Training & Integration Execute Performing Processes in Alignment with Standards Review Ensure Work Process Key Requirements are Met Results (Key Measure Performance against Goals) Improve (Performance Improvement System) Corrective Action Report (CAR) Opportunity for Improvement (OFI) Process Stewardship – Keeping Processes in Alignment with Business’ Needs & Direction Innovate (Performance Improvement System) Idea Development Manage for Innovation Idea Categorization &Prioritization Idea Implementation Strategic Plan (Company or Department) Bucket List CAR List (Non-Conformities) OFI List (Opportunities for Improvement) Suspense Project Management Process The Difference Between Improve & Innovate Improvement Keeps Processes in Alignment with Business Needs & Direction Part of Management Requires Great Stewardship and Integration CARs (Non-Conformities) – When a Process Fails to Meet its Work Process Key Requirements Broken or Wrong (Right Today but Wrong Tomorrow) OFIs (Opportunities for Improvement) – Incremental, NonStrategic Changes Necessary for “Keeping Up” Innovation Strategically Important Game-Changing Have to Manage for Innovation Matt Fleming President