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First Quartile Consulting
Insights Conference
August 21, 2013
Presented By:
Jim Lorenz
Director - Electric Transmission and Distribution
Construction and Operations
Welcome to Madison
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• Capitol city of the state of
Wisconsin
• 500,000 residents in the
greater Madison area
• One of only two U.S.
cities built on an isthmus
Welcome to Madison (cont.)
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• Home of the University of
Wisconsin
• Five lakes, over
260 parks, 200 miles of
bike paths, and over
120 miles of shared-use
trails and paths
• Popular activities
—
Dane County Farmers’
Market
—
World’s largest brat fest
About MGE
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• Joint electric and gas utility
serving:
—
140,000 electric customers
in Dane County including
Madison (MGE’s roots go
back 150 years)
—
145,000 natural gas
customers in seven
counties from the
Mississippi River to the
LaCrosse area
• Smallest investor-owned
utility in the country
(approximately
700 employees)
About MGE (cont.)
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• Electric infrastructure
—
Approximately 2,000 miles of
distribution facilities

55 percent underground

45 percent overhead
—
2,397 underground electrical
cabinets
—
40,030 poles
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Network system

3 separate networks

191 network transformers
Storm Resource Guide
(Prior to 2011)
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• Identified a need to implement an organized plan for
storm events
• Storm Resource Guide was no longer adequate
—
Phone directory categorized by storm level
—
Contractor and vendor information
—
Key MGE staff to contact during a large storm event
Storm Response Plan (SRP)
(2011)
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• Hired Davies Consulting in 2011
—
Conducted a storm-readiness assessment
—
Provided SRP framework to MGE at year-end 2011
SRP Development (2012)
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• Customized SRP framework to suit MGE
• Developed Incident Command Structure
—
Incident Commander
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Public Information Officer
—
Section Chiefs (Distribution Operations Center, Planning,
Logistics, Operations)
• Defined storm levels
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Provide triggers to determine section resources needed
SRP Development (2012)
(cont.)
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• Developed the Damage Assessment Ticket Tracking database
—
Tracks damage and outage events from initial assessment to
restoration
—
Damage assessors (identify damage), Planning section
(prioritize restoration), line crews (restore service)
• Implemented processes to identify lessons learned and
conduct section and incident command debriefings
• Introduced Companywide involvement as an SRP concept
—
Assigned “second jobs”
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Conducted training
December 20 and 21, 2012,
Storm
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• Helped solidify the SRP and
recognize improvements
• SRP had not been finalized
(i.e., training); however, the
following benefits were
realized:
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Incident Command Structure
provided understanding of
section and branch roles and
responsibilities
—
Provided Companywide
communication at regularly
scheduled Incident Action
Plan meetings
SRP Improvements (2013)
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• Annual Review
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Track and approve changes
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Maintain section and branch resource levels (retirements, new hires,
etc.)
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Publish revised version annually
• Training
—
Second jobs
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Safety
• Exercises
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Mutual Assistance
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Logistics (parking)
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Corporate Communications
—
Planning (August 21)
Logistics Section Parking
Exercise
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Questions?
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Jim Lorenz
Director - Electric Transmission and Distribution
Construction and Operations
Madison Gas and Electric Company
608-252-5645
jlorenz@mge.com