Connect, Collaborate, and Contribute:
Managing Through Change and Delivering Results
Daniel Horgan
daniel@danielhorgan.com
4’
4’
4’
Connect the dots using only four
straight lines without lifting your
pen off of the paper.
Zoom (1995)
Author: Istvan Banyai, Hungarian artist
“The single most important lesson I learned in 25 years
talking every single day to people, was that there’s a
common denominator in our human experience. The
common denominator I found in every single
interview is we want to be validated. We want to be
understood.
I’ve done over 35,000 interviews in my career. And as
soon as that camera shuts off, and inevitably in their own
way, everyone asks this question: ‘Was that okay?’
I heard it from President Bush, I heard it from President
Obama, I’ve heard it from heroes and from housewives,
I’ve heard it from victims and perpetrators of crimes. I
even heard it from Beyonce in all her Beyonce-ness…
They all want to know: ‘Was that okay? Did you hear me?
Did you see me? Did what I said mean anything to you?’”
~Oprah
Johari Window Model
© Alan Chapman 2003
www.businessballs.com
Stephen Covey’s Proactive vs. Reactive Model
Elements of Effective Partnerships
© Daniel Horgan 2013
“Design thinking recognizes
that everyone has a story.
To design for them, you need to
collect their stories.”
~Anonymous
Step 1:
Design a better wallet.
Step 1 (design thinking style):
Design something useful and
meaningful for your partner –
You are NOT designing a wallet.
Start by gaining empathy through
interviewing your partner.
Ask lots of questions…WHY?
Dig deeper!
Step 2 (design thinking style):
Inventory things they are trying to
do (NEEDS).
Inventory ways they want to feel
(INSIGHT / MEANING).
Define a problem statement:
[Name] needs a way to ______ in
a way that makes them feel ____.
Step 3 (design thinking style):
Sketch 3-7 ways to meet your
partner’s needs.
Step 4 (design thinking style):
Share your solutions and capture
feedback.
Step 5 (design thinking style):
Synthesize learning.
Reflect on new insights gained
and redefine a problem statement.
Step 6 (design thinking style):
Generate a new solution.
Sketch it.
Step 7 (design thinking style):
Build a prototype of your new
solution.
Step 8 (design thinking style):
Share your prototype with your
partner.
Capture feedback.
-What worked?
-What could be improved?
-Questions?
-Ideas?
© Cory Ford
Stanford University
Death Valley
Death Valley – Spring 2005
“…Death Valley isn’t dead. It’s dormant.
Right beneath the surface are these seeds of possibility
waiting for the right conditions to come about…if the
conditions are right, life is inevitable.
The real role of leadership in education…is not and should
not be command and control. The real role of leadership is
climate control, creating a climate of possibility.
And if you do that, people will rise to it and achieve things
that you completely did not anticipate and couldn’t have
expected.”
~Sir Ken Robinson
Daniel Horgan
daniel@danielhorgan.com
412-848-2521 (cell)