Saudi Arabia Child HelpLine
Tahani Al Mmajhed
Child HelpLine Manager
National Family Safety Program
Saudi National Guards health Affairs
Administrative Division of Saudi Arabia
Launching the Child HelpLine
A. A needs assessment study was first
conducted.
B. Signing memorandums of understanding.
C. Setting up the call center.
1. Obtaining a toll free number.
2. Training and Workshops.
3. Mapping resources.
Launching the Child HelpLine
IN November 20, 2010 we celebrated the
Universal Children's Day by launching the child
helpline in the trial period.
Memoranda of Understandings






Ministry of Social Affairs
Information Technology
Ministry of Interior Affairs Telecommunications Authority
Saudi Communications Company
Ministry of Education
General Statistics and
Ministry of Health
Human Rights Commission Information interest
National Society for Human  Saudi Arabia Pediatrics Assembly
UNICEF
Rights
AGFUND
 National Family Safety
ProgramNational CommitteeMENA Child Protection Initiative
for Children
Setting up the call center
1. Obtaining a toll free number:
A toll free number 116111 dedicated to the
prevention of child abuse and neglect
2. Training and Workshops:
London Amman, Local Training Individual
Training
3 Mapping resources:
List all resources and agencies available in the
Kingdom that provide services to children.
Saudi Child HelpLine:
The Child HelpLine is dedicated to the
prevention of child abuse.
Serving all regions of the Kingdom.
staffed 12 hours a day, 5 days a week.
professional crisis counselors provide
assistances.
Will be expanded to 24 /7 in the future.
Saudi Child Helpline Awareness Campaign
1.The public and private agencies that signed
memorandum with the helpline that we
mention above:
 Ministry of Social Affairs
 Ministry of Interior Affairs
 Ministry of Education
 Ministry of Health
Saudi Child Helpline Awareness Campaign
2. TV Ad and Information Film:
At Child Helpline we want children to engage
with us and tell us how they are feeling.
We want to tell children that we really listen, we
really care and we are here for them –any time
for any problem, no matter how big or small.
Saudi Child Helpline Awareness Campaign
3. Hold a local conference, Brochures and roll
ups and other printed materials,
Newspapers, Newsletters, Webpage , social
media, Interviews with the helpline
manager and other NFSP officials.
Mechanism of operating the Helpline
Receiving calls since November 2010.
providing consultations.
Referring the emergency cases to other social and
legal agencies for immediate intervention.
Collecting child abuse and neglect data.
Providing monthly statistics about the abused
cases and the quality of the consultations.
Mechanism of operating the line
Identifying the reasons behind the abused children
calls.
Building relationships with organizations that provide
services for children
Preparing a guide to all available resources and
services for children in Saudi Arabia
Managing the quality of the consultations
performance and give immediate solutions
The challenges and difficulties that we
faced
Doubts from individuals and organizations about the role of
Child HelpLine.
Difficulty of identifying some of the cities in remote areas.
Difficulty of accounting the society resources because of the
huge geographical area of the kingdom.
Absence of a reliable database because of the new
experience in the social field.
The society considers this service as an intervene in their
privacy and personal life.
Total Calls Received by Month 2011
25.0%
21.3%
20.0%
15.0%
10.0%
7.9%
5.4%
4.7% 5.2%
5.0%
9.8%
8.6% 8.7%
9.3%
7%
6.2%
3.2%
2.2%
0.0%
Dec
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Type of calls received in 2011
Serious Received
in a Year
7%
Not Seriouse
93%
Calls received that were not serious 2011
27%
30%
27%
4%
Silent Calls
hunged calls
Nasty Calls
4%
want to Play
Testing
5%
Inquiry
Serious Calls Received 2011
Follow Up Calls
28%
Counseling Calls
72%
Issues Counseled by Child HelpLine
Professionals
25%
22%
20%
19%
18%
15%
13%
10%
10%
8%
6%
5%
4%
0%
abuse and
Family
violence relationship
School
issues
Mental
health
Physical
health
Peers
relation
Legal
issues
Other
Total serious calls received By
gender 2011
60%
55.19%
50%
40%
30%
24.53%
20%
13%
10%
7.55%
0%
male child
Female child
Male Adults
Female Adults
And now some
pictures
Thank You for Your Time
Now Open for Questions
Tahani Al Majhed
Tah.ani@hotmail.com
Thank you