TEAM WORK COMPETENCY
Competency
• First popularized by Boyatzis (1982) with
Research result on clusters of competencies.
“A capacity that exists in a person that leads to
behaviour that meets the job demands within
parameters of organizational environment, and
that, in turn brings about desired results.”
Teamwork competency
• Ability to take up joint responsibility at work
along with group members thereby
accomplishing common goals effectively
Teamwork competency
There are five areas of competencies that
contributes towards team work competencies:
• Resources facilitation competencies (RFC)
• Process Facilitation competencies (PFC)
• Goal Orientation competencies (GOC)
• Synergy Outcome competencies (SOC)
• Social Facilitation Effect (SFEC)
Resource facilitation competencies
(RFC)
• Ability to see self and others as resources and
facilitate to use those resources for team
targets
• Ability to use all the available resources fro
team purposes
• Ability to link with external agencies and see
them as resources for team development and
growth
Process Facilitation Competencies(PFC)
• Refers to a person’s ability to manage the
team processes
• All inter-personal competencies such as
communication, trust, conflict, leadership,
decision making and collaboration contributes
towards process competencies
Goal Orientation Competencies
(GOC)
• Ability to see the big picture
• Capable of planning details keeping in mind
final target/s
• Ability to guide and lead team members on
the right tract with intermediary goals and
targets
Synergy Outcome competencies (SOC)
• Ability to bring in results that are higher than
the sum of its member abilities (Can be
positive or negative)
• 1+1+1=higher than 3
Social Facilitation Effect(SFE)
• The tendency for performance to improve or
decline in response to the presence of others.
• Ability to improve my performance due to the
availability of the team members
Teamwork competency
A capacity that exists in a person to work with
other colleagues and brings in desired results.
Is the sum total of a person’s ability towards the
job seen in his behaviour of resource facilitation,
process facilitation, goal orientation, synergy
achievement and social facilitation effect to
meet the job requirements and to bring in
desired results.
Competency Development
Role
Identified
competencies
Assessment
result
Areas of
improvement
Action Plan
Conclusion
• Inadequate Team competencies – Two
options:
 Develop the competencies within a
timeframe
Quit the Role
• No option other than to perform
• HRD function to ensure competencies in each
role