Steve Upton – Programme manager service transformation
Shelley Aldridge – Senior OT Urgent Care

• Crisis Response (Urgent Care) purpose
• Lack of specific clinicians to respond to need
• Huge amount of inter-team referrals
• Impact on time, resource and effectiveness
• Clinicians fear of the unknown
• Lack of understanding of each others roles
• Medical model V Social care model of intervention
• Affecting our ability to provide the right care at the right time in the right place

Benefits to citizens and to workforce
1. Providing a skilled, holistic workforce who is better able to meet the needs of citizens
2. Making every contact count
3. Reducing the number of times a citizen has to tell their story
4. Releasing time to care
5. Raising confidence in a range of health and social care skills
6. Providing greater job satisfaction
7. Improving recruitment
8. Improving retention

• A set of core competencies
• Clinical discipline specific competencies
• Incorporate organisational culture, values and behaviour
• Service/ team specific competencies, i.e. specifics for community neurology or integrated respiratory for example.
• The framework would contain a taught element (by relevant clinician experts) and an observation in practice element so learning could be applied, reviewed/ reflected on and allow for continued self-development.

https://vimeo.com/89522979