Outbound
Campaign
Manager
http://www.partnerteknoloji.com.tr
P a r t n e r Te k n o l o j i
AGENDA
• OCM
• ARCHITECTURE
• FEATURES
OCM
• Outbound Campaign Manager
• Multi-Channel robust, reliable and
flexible Outbound Contact Solution
developed by Partner Technology.
• Successfully completed AVAYA
Compliance Test and awarded by
AVAYA Certificate of Compliance.
OCM
OCM
• Reaches the target customer
segments effectively and dynamically
over various channels such as voice,
sms, mms, e-mail, fax and/or social
media.
• Efficiently uses all resources and the
existing infrastructure of call centers.
• Provides resizable and flexible
architecture. In terms of customer’s
needs, new systems can be easily
integrated with OCM.
ARCHITECTURE
FEATURES
Multi-Channel Support
Multi-ACD Support
Campaign Management
Operation
Expansion Support
Powerful Reporting
TTS/MRCP Support
FEATURES
• Multi-ACD Support
• Genesys SIP Server 7.* and 8.*
• Avaya CM 5.* and 6.*
• Asterisk (1.*)
FEATURES
• Operation
• Centralized and dynamic configuration
management
• Fail-safe structure
• Powerful logging
• Supports MySql, Oracle, MS SQL
Server, and other DB servers.
FEATURES
• TTS/MRCP Support
• All MRCP V.2 compatible TTS engines
can be integrated.
• TTS engines we tested are:
• Nuance
• Festival
• Loquendo
FEATURES
• Multi-Channel Support
•Voice (PSTN, GSM, VoIP, Skype)
•SMS
•MMS
•Fax
•E-mail
•IVVR/IVR
•Social Media
•Video (with Version 2.0)
P.S. Skype will be supported by Version 2.0
FEATURES
• Customer Management
• Powerful Importer Module: Customer data can be imported from
various data sources such as text files, Excel sheets, and specified
databases.
• Whilist import, data will be crunched by the back-office services,
so user will be notified upon complition of process.
• Search module
• Key Management: user can define keys for customer profile,
which will be used in import process.
• Customer Search module
FEATURES
• Opt Out Management
• Provides powerful and flexible user interface to handle all
customer-based Opt Out operations.
FEATURES
• Segment Management
• Used to create customer segments based on multiple criterias
such as «City», «Age», «Education Level», «Marital Status», and
etc.
• Used in creation of calling-lists. Each calling-list might be
combination of one or more segment(s).
FEATURES
• Campaign Managener
•Web-based
• Campaign Management
• Dial Plan
• Customer DB
• Importer
• Opt Out (Black List) Module
• Real-Time Monitoring
• Dialing Modes
• Agent Group Manager
FEATURES
• Campaign Managener
•Web-based
• Campaign Management
• Dial Plan
• Customer DB
• Importer
• Opt Out (Black List) Module
• Real-Time Monitoring
• Dialing Modes
• Automatic Dialing
• Progressive Dialing
• Preview Dialing
FEATURES
• Automatic Dialing
• Callback
• DialPlan support
• Flexible transfer
• TTS support
• Customized personal message
• Resource Management
• Time-zone support
• Answering Machine Detection
FEATURES
• Automatic Dialing
• Callback
• DialPlan support
• On Failure
• On Abandon
• On Success
• On Answering Machine Detected
• Flexible transfer
• TTS support
• Customized personal message
• Resource Management
• Time-zone support
• Answering Machine Detection
FEATURES
• Automatic Dialing
• Callback
• DialPlan support
• Flexible transfer
• To IVR/IVVR
• To Routing Point
• To Agent Group/Queue
• To any extension/agent
• TTS support
• Customized personal message
• Resource Management
• Time-zone support
• Answering Machine Detection
FEATURES
• Automatic Dialing
• Callback
• DialPlan support
• Flexible transfer
• TTS support
• Customized personal message
• Voice (over TTS)
• Text based
• Resource Management
• Time-zone support
• Answering Machine Detection
FEATURES
• Progresive Dialing
•
•
•
•
•
•
Plus to all features of Automatic Dialing,
Management of campaign-based agent groups
Monitoring agent and campaign activity
Dynamic resource management
Attached-data support
Web service support for Screen Pop-Up applications.
FEATURES
Predictive Dialing is in
progress and will be
announced by Version 2.0.
FEATURES
• Reporting
• Real-Time Monitoring
• Historical Reporting
Real-Time Reporting
Thank you for your time.
P a r t n e r Te k n o l o j i