Field Engineering North and South Update on organisational changes Paul Holl and Mick Bourne 15 June 2011 1600 1 © British Telecommunications plc Please see the notes pages for more detail Agenda The next stage of our transformation New organisation charts The regional changes Benefits Impact to individuals Next steps Q&A 2 © British Telecommunications plc Please see the notes pages for more detail The next stage of our transformation 3 © British Telecommunications plc Please see the notes pages for more detail New organisational structure from 4 July Director FE North Paul Holl Central Functions Alignment from Policy North East Carol Baxter North West TBC PA Scotland Mal Cowie Midlands Mick Bourne Alignment from Policy 4 Wales Bob Teagle R&R – Q2 Jim Murray Allan Ryan Controls Complex Enablement Director FE South Heide Baumann Central Functions South West Malcolm Leonard Complex Enablement PA NHC Ian Blackburn © British Telecommunications plc Outer London Steve Dibley (temp) SHC Paul Hendy (temp) Inner London & London Trading Carl Moorhouse Please see the notes pages for more detail Controls Paul Hiscocks New regional structure Scotland, Mal Cowie Outer London Steve Dibley (temp) Inner London, Carl Moorhouse 5 © British Telecommunications plc Please see the notes pages for more detail New regional structure North East, Carol Baxter North West, TBC Midlands, Mick Bourne Wales and West Midlands, Bob Teagle NHC, Ian Blackburn South West, Malcolm Leonard 6 © British Telecommunications plc SHC, Paul Hendy (temp) Please see the notes pages for more detail Benefits There are many benefits to integrating at a regional level, including: • • • • 7 Placing all work into the same region, with a common approach to work allocation, means we can make better use of our combined resources. We can properly review the time we spend traveling across a region because of localised skills shortages, and then train more people with those skills to reduce unnecessary travel time. Whilst engineers will continue to do the same work as they are currently doing, what this new organisation gives us is the opportunity to skill at base level in the power and build space. This will ultimately help with peaks / troughs of work and vice versa. We will have one system to manage all our customers’ work, giving us full visibility of those customer demands and meaning we can manage our own resources more effectively. © British Telecommunications plc Please see the notes pages for more detail Impact to individuals We want to have consistent ratios of team members to FLMs across all of the regions This will mean some small reductions to FLM numbers in certain regions The way in which we will do this has been designed to have minimum impact to you as individuals Summary of general changes: FLM Impact Operations For the majority of FLMs, your manager will not change London Trading You move to the inner London RBL but keep your existing tier two Build, EvoTAMs, and Power You will move to a region and have a new RBL Your own team may change and you may have different team members to manage 8 © British Telecommunications plc Please see the notes pages for more detail Next steps 1. Your RBL will have an initial 121 conversation with you over the next few days to discuss how these changes will impact on you 2. By the end of next week (24 June) your RBL will share with you the final organisational structure 3. You will then be required to have a 121 conversation with each of your new team members by the end of the month Other important information: • Tuesday 21 June – temporary OUCs will be visible on NJR – please note that these are draft only in order to ensure everyone is assigned to the correct region and will be updated following the various activities over the next 2 weeks (on the system first week in July) • Tuesday 21 June – There will be an email briefing to all of your team members alerting them to the potential errors on NJR • Monday 4 July – New organisation formally in place 9 © British Telecommunications plc Please see the notes pages for more detail Q&A 10 © British Telecommunications plc Please see the notes pages for more detail BACK UP 11 © British Telecommunications plc Please see the notes pages for more detail Service Delivery Mark Whitley Energy & Carbon - Richard Tarboton Production Planning Colin Shearn BTW Mobile - Mike Cook Service Performance Paul Taylor Service Development (Transformation) Michelle van der Peet Service Enablement - Tim Springham UK Data - Pete Stewart UK Voice - Pete Stewart (covering) International Delivery - Dave Dobson Complex Customer & Migrations - Neeraj Khanna MSL - Nigel Thorne Field Engineering (North) - Paul Holl Field Engineering (South) - Heide Baumann 12 © British Telecommunications plc Please see the notes pages for more detail