EFFERVESCENCE:
LEADING CHANGE WITH ENTHUSIASM
LeadingAge
2014
Kelly Smith Papa, MSN, RN
Masonicare
Corporate Director of Learning
Connecticut
LEADINGAGE LEADERSHIP ACADEMY’S
ACTION LEARNING PROJECT (ALP)
CHANGE THE WORLD…???
ROCK STARS OF LEADING CHANGE
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Building Learning Organizations The 5th Discipline
The Art and Spirit of Leadership
Speed of Trust
Switch
The 8th Habit
Zoom
Sabbath
A Leader’s Legacy
Touchpoints
The Five Dysfunctions of a Team
MindSet
Leading Change & Our Iceberg is Melting
True North
The Five Dysfunctions of a Team
The 5th Discipline:
Building Learning Organizations
OUR ICEBERG IS MELTING
8 STEP PROCESS OF SUCCESSFUL CHANGE
-JOHN KOTTER
Set the Stage
1. Create a sense of
urgency
2. Pull together the
guiding team
Make it Happen
4. Communicate for
understanding and buy in.
5. Empower others to act.
6. Produce short term wins.
7. Don’t let up.
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Decide What to Do
3. Develop a change
vision and strategy
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Make it Stick
8. Create a new culture.
PLANNING STEPS TO INSPIRE CULTURE CHANGE
8 Steps of
successful
change
1) Urgency
2) Team
3) Vision
4) Communicate
5) Empower
6) Short Term
Wins
7) Don’t let up
8) Create a new
Culture
What the
Penguins did…
What we have
been doing…
What we could
be doing…
THE FIVE DYSFUNCTIONS OF A TEAM
MAKE A LIST OF 5 LEADERS YOU
MOST ADMIRE.
BE THE CHANGE YOU WANT
TO SEE IN THE WORLD.
GANDHI
What do you stand for?
What do you symbolize?
How are you described by others?
What are your values?
How are you living your values?
“UNFINISHED FRAMEWORK”
LEADING WITH ENTHUSIASM
Inspire
Transform
Connect
APPLICATION OF THE FRAMEWORK
INSPIRE, CONNECT, TRANSFORM
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Transforming a culture
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Creating a culture of learning
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Building a Corporate University & Club 332
Traditions
Seeking SPARKS
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LSVT Big and Loud
LEADING WITH ENTHUSIASM
“I began to realize how important it was to be an
enthusiast in life. He taught me that if you are
interested in something, no matter what it is, go at
it at full speed ahead. Embrace it with both arms,
hug it, love it and above all become passionate
about it. Lukewarm is no good. Hot is no good
either. White hot and passionate is the only thing
to be.”
Roald Dahl (1916-1990);
CORE VALUES
Guide our daily actions.
Lie at the core of your personality.
How do we live our personal values, how do we
live our shared values?
How do we deepen our awareness of the values of
the people we serve? The people we lead?
PERSONAL VALUES
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Trust
Fun
Fulfillment
Honor
Faithfulness
Duty
Compassion
Inclusiveness
Individuality
Fairness
Ambition
Influence
Humility
Happiness
Innovation
Responsibility
Team work
Authority
Respect
Creativity
Achievement
Security
Openness
Objectivity
Faith
Family
Loyalty
Learning
Wealth
Edge
Change
Self Sufficiency
TRIADS
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When you have finished writing, create triads
(small group of 3 people) and find a comfortable
spot to sit.
Each person will have 3 minutes to talk about
their “person” and their reflections of what this
person brought to their life.
After 10 minutes, come back to the larger room.
Psychogeometrics
BOX
Represents Structure
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Most organized of all the shapes.
Hardworking, committed.
Prefers to work alone.
Loves rules, schedules, data, procedures, flow charts
and spreadsheets.
• Prefers a predictable environment, no “surprises.”
• Resistant to change. Slow decision makers.
• “If you want a job done right, you’ve got to do it
yourself.”
TRIANGLE
Represents Ambition and High
Achievement
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Organized and focused.
Goal setters, high achievers, competitive
Fast thinkers, decision makers, strong opinions
Quick to get to the point, fast paced life
Bottom line oriented, don’t want a lot of details.
Can’t stand wishy-washy people.
Want to be in control
“When I want your opinion, I’ll give you mine.”
RECTANGLE
Represents Change and Inner Growth
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In a temporary state of change or transition.
New to the team.
Deep learning occurs.
Not certain about the future.
Can produce a feeling of confusion and insecurity.
Growing, introspecting, questioning.
Doesn’t want to be “pinned down.”
Needs support and approval.
“Please listen to me, then tell me what to do!”
CIRCLE
Represents Harmony, Unity and Balance
• Nurturers, caregivers, puts own needs last.
• Focused on well being of others and maintaining harmony.
• People pleasers. Don’t like or cope well with conflict. Will back down
from arguments. Takes problems home.
• Good team players and communicators, can read non-verbal.
• Best listeners, empathetic and sensitive to others' needs.
• Their memos may include a little smiley face or words of
encouragement.
• Love the Team. “Let’s sit down and talk.”
• “I don’t care how much you know, until I know how much you care!”
SQUIGGLE
Represents High Energy
and Creative Intelligence
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Innovative idea people, bored quickly by routine, spontaneous.
Idea producers, can inspire others to get motivated.
Unique, challenge status quo.
Least organized of the shapes.
Frequently break the rules, can't understand why they have to
be at work on time.
• Direct, honest in their communication style.
• Don't like deadlines/follow-ups.
• "Why do we have to do it that way?"
What does your team need?
Left Side Thinking
• Logical, linear, factual
• Concrete, concise,
orderly
Right Side Thinking
• Creative, innovative,
emotional
• Visionary, people
oriented
FLEXING
• You work and live with all shapes.
• You LEAD all shapes and NEED all shape
behaviors on your TEAM.
• You have to be able to use all shapes to truly
leverage YOUR leadership, communication
and team’s talents.
• Flexing is learning ways to communicate which
match the personality type of those your lead.
How can you FLEX?
• How can you flex to the other’s personality?
• To flex to a box, you would make an appointment, have
an agenda, and get down to business at once, present
information in a logical flow, be business like and end
on time.
• To flex to a triangle, give them the bottom line quickly,
omitting details, speak quickly and assertively.
• How would you flex to a:
– Rectangle
– Circle
– Squiggle
WHAT IS THE IMPACT OF THE
TRANSFORMATION I AM LEADING?
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How will I be there?
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How will I know when change has occurred?
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What can we measure? Bright spots?
What are ways I can continue to lead the
transformation?
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Sage or guide?
How do you encourage the Enthusiasm of others?
How do I renew myself as a leader?
What is or who are my teachers?
 How and when do I learn to “let it go” and practice
acceptance and adaptability?
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